[Thremp]

So it appears Bookmaker/DSI are still playing silly games wrt their withdrawal policy. They clearly state that you can request a withdrawal every 7 days. But their English sucks, because what they really mean is: "You can request a withdrawal every 7 days, but we can wait 7-10 days (Business LDO) to process your withdrawal at which point we'll start the clock over. You know how people use days in a metaphorical sense... so are we."

This is bullshit and needs to stop.

[j0hnnyv]

lol such a joke. i love their moneygram/western union withdrawal policy. 7-10days processing. thats the biggest joke of the industry.

[CS-Cedrick]

Originally Posted by Thremp

So it appears Bookmaker/DSI are still playing silly games wrt their withdrawal policy. They clearly state that you can request a withdrawal every 7 days. But their English sucks, because what they really mean is: "You can request a withdrawal every 7 days, but we can wait 7-10 days (Business LDO) to process your withdrawal at which point we'll start the clock over. You know how people use days in a metaphorical sense... so are we."

This is bullshit and needs to stop.

Thremp, you are indeed allowed to request a withdrawal every 7 days, but, those seven days will start counting from the moment the payout is reflected in your account. For example, say you request one today through Western Union, the money is taken out from your account on 2 days after the request was made, therefore, you will be able to request another one 7 days after that, 9 days after you made the request. Now, the 7-10 business days processing timeframe is there to cover our back and to always tell the truth to our customers, we rather do that than just tell you "Hey, your control number will be ready in 4 days" and it ends up taking 6 days. It is possible for your payout to be ready way before that the 10th business day, yet we prefer using the timeframes. We also work with business days because that's when payouts department is open: Monday-Friday.

[Thremp]

CS Cedrick,

You're in disagreement with "CS Gio". We'll do a test run today. I am on day 6 of "After you guys pussyfooted around and paid me". I will put in my withdrawal and see what happens.

[onthewhat]

Get'em Thremp.

[durito]

they probably didn't consider any of the days of last week as "business days"

not that that's relevant here

[Thremp]

To clarify, I was paid on the 8th. I was told I will be eligible for withdrawal on the 15th. I request this withdrawal a few days before that (I don't know the exact date as I didn't think this would become an issue.) They are not counting business days for that time period as it would be absurd (though not beneath them). I just want clarity of speech and action among one of the "leading" sportsbook, though a massive laggard in CS.

[ItchyHooHoo]

cs cedrick. im gonna tell you something. i like you as a person...cool dude. but after reading these types of payout issues the last several months i chose another book to send my money to. You guys were in my top 3 but you might want to correct these issues if you want good money coming in. not gonna work these days.

just my opinion.

[cinpls081]

bookmaker's lines are pathetic you can't win at that place. Then when you want to get your money they charge you an arm and a leg. They do have a good business model but they are to expensive to play at day in and day out.

just an opinion

[ItchyHooHoo]

hopefully theyre listening then. thats how good businesses adjust. they listen.

just my opionion.

[onthewhat]

The reason I don't play at Bookmaker is because they call me 6 times a week. CS is severely lacking.

[ItchyHooHoo]

if you dont want them calling you then close your account.

[Thremp]

I don't really care what the shills/shams/randos say. The purpose of this thread is to highlight an inconsistency between what Bookmaker has as their printed policy and what I was told that policy was (and what it seems to be).

[whatisit]

I figured I'd ask my question here instead of elsewhere...I'm trying to transfer my funds from bookmaker to the greek and bookmaker is telling me it's a $100 fee for this transfer. I've been using the sportsbook transfer multiple times before from BetJamaica to 5Dimes and BetJamaica to bookmaker and was not charged a fee for this. Is this a bookmaker policy or is transferring funds to the greek more expensive? Anyone else run into this?

[durito]

yes it's another standard ripoff from bookmaker, they charge all outgoing sportsbook transfers at least that much.

[CS-MARIO]

7-10 Business days is the time range for all payouts at Bookmaker. Some may take a lot less but that is the answer you will get from everyone. Here is how it works ;

You request it On Monday the and it is processed until Wednesday, you will need to wait 7 days From the day it was processed in order to request another one. From then no matter what method you choose, the money should be in your hands within 7-10 business days for sure. In most cases it takes only about 3-4 days but not all the time that is why we assure the client that the money will be received within that time range.

As far as B2B transfers go the fees are ;

$500 to $5000 = $100 fee
$5001 to $9999 = $200 fee
$10,000 and up = $300 fee

Only exception to the scale above is transfers to MATCHBOOK

$500 to $10,000 = $200 fee
$10, 000 and up = $300 Fee

These fees have been set up my Management.
For information on what books we make transfers to please contact Customer Service via phone or Livechat.

[michael777]

As far as B2B transfers go the fees are ;

$500 to $5000 = $100 fee
$5001 to $9999 = $200 fee
$10,000 and up = $300 fee

Only exception to the scale above is transfers to MATCHBOOK

$500 to $10,000 = $200 fee
just a god awful policy

[RickySteve]

Playing only at Jazette is the obvious solution.

[mikejung75]

bookmaker is working great..stop this complaining bullshit

[bigloser]

CS Cedric and CS Mario have both given different answers to ho often payouts can be requested.

Who is Correct?

[CS-MARIO]

I checked with the payout department and the managers so I was 100% before posting and the information I provided is 100% correct, Sorry about the confusion maybe my co-worker was not informed of the recently made changes since he is a night shifter.

[tomcowley]

Maybe your website guys need to get their heads out of their asses too. They haven't even fixed the house limit errors that I pointed out months ago.

[CS-MARIO]

Originally Posted by tomcowley

Maybe your website guys need to get their heads out of their asses too. They haven't even fixed the house limit errors that I pointed out months ago.

What errors are you talking about?

[tomcowley]

More than half of the major sport limits are wrong, but go check NBA moneylines for one you can verify tonight.

[CS-MARIO]

I have looked and they seem fine, however those are just the General house limits some events have different limits and there is also accounts which have lower limits due to double hitting issues.

[tomcowley]

You're an absolute idiot. You didn't even look at the specific event I gave you- or if you did, you just assumed it was "special"... and you guys wonder why your CS is universally regarded as a complete joke. Here's a hint, it's the same as every other regular season game I've looked at for at least the last 4 months, and the limits aren't 3k for either loser accounts (5k) or winner accounts (lower). Same for totals, nobody gets 3k. Losers get 5k, winners get less.

Accounts get cut for reasons other than double-hitting. Pretty much anybody who loses betpoints gets put on a reduced limit set, afaict, even in sports they've never bet, and even if they're not firing max bets to begin with.

[Spanks]

I love costa rica...

[CS-Cedrick]

My apologies, there has been a confusion about when you're available to take the payout if it's 7 days after the money's taken out of the account or if it's 7 days after the request has been made, as far as I know, backed up by the information I have, it's that you're allowed to make a request 7 days after the day you REQUESTED the last one you had, but I will still confirm this is correct, I will get back to y'all as soon as I have the answer as none of that has been clarified to me, yet.

[ItchyHooHoo]

bookmaker needs to save face sometime soon. bad times are present.

[Fizzz]

To confirm this ppl... you get to request another one 7 days after the funds have been processed and taken out from your account. So say your funds are taken on the 1st... well... you will have to wait 7 days to request another one... just like that.
The payout policy was changed by Management recently... sorry for the confusion...

[bigloser]

Originally Posted by Fizzz

To confirm this ppl... you get to request another one 7 days after the funds have been processed and taken out from your account. So say your funds are taken on the 1st... well... you will have to wait 7 days to request another one... just like that.
The payout policy was changed by Management recently... sorry for the confusion...

Cedric still says you are wrong. You guys need to get your facts straight before postying here.

[CS-Cedrick]

Originally Posted by bigloser

Cedric still says you are wrong. You guys need to get your facts straight before postying here.

Big, as I explained in my last post on the thread I might be wrong, but I will be checking on that later as soon as I get to the office during the night time, it's the most probable though so at this point I beg you to just void my suggestion on it and I will be more than glad to edit my posts whenever I confirm I'm wrong in regards to this matter, sorry for the whole confusion that has been created on this thread and let me take the responsability on it. Once again, follow these two other posters advice until I have it clear myself to avoid any dispute. Thanks in advance.

[Fizzz]

Originally Posted by bigloser

Cedric still says you are wrong. You guys need to get your facts straight before postying here.

If you like to confirm this... contact us and ask for a supervisor... Ced might just have overlooked this... we all have done this at some point... I am stating what management stated that is all.

[Spanks]

Originally Posted by Fizzz

If you like to confirm this... contact us and ask for a supervisor... Ced might just have overlooked this... we all have done this at some point... I am stating what management stated that is all.

[robertg]

this thread is a great example of all that is WRONG with bookmaker.
Any time you need anything, a customer service rep spouts off some rule like its written in stone, but every rep has a different interpretation of what each rule means. I know bookmaker is very reputable and most importantly they do pay, but there are several books out there that are much more customer friendly and easier to deal with......thats why I find myself using bm less and less each year.