[44r0n]

I used to have £15,000++ in my bank account. I came back home yesterday to pay my housing bill and found out Bet365 has been deducted a shocking amount of £12,400 from my bank account, leaving me with £3,000++!

I called to Bet365 team, they were very friendly at first place, issuing a review and investigation. After 3 hours of waiting, someone from Bet365 called back and said they found no evidence of supporting my claim, hence they still stand of the £12,400 deductions! They have suspended my Bet365 account without any valid reasons as well!

I said i want to speak to someone like the supervisor or manager from Bet365, but the operator over the phone said they will only continue to cooperate with the police! I immediately went to the police station and lodge a report regarding this. After 2 hours at the police station, the police came back to me and said Bet365 are refusing to talk to them! Is Bet365 fooling with me? The police told me that the only thing I could do is lodge a report to Llyods bank for fraudulent deductions.

The next day (which is today, Saturday), I went to the bank first thing in the morning to highlight all the unauthorized deductions of £12,400 by Bet365. Llyods bank said they will get back to me on Tuesday next week (31 Jan 2012). Also, banks told me this is a very common issue so watch out!

I do hope the banks put in a very professional investigation team. *sighs* big time!

[44r0n]

-technical error

[44r0n]

-technical error

[FourLengthsClear]

Is that money in your Bet365 account or did someone lose it in the casino?

[44r0n]

-technical error

[44r0n]

I called up Bet365 immediately after that and they had my account suspended right away. Due to that, I could not navigate around the members' section to find out anything about it. I asked for details and they refuse to reveal any to me. Only thing they keep telling me is "For now, we will only cooperate or liase with the police."

But i am 100% sure that my Bet365 balance is £0, because I never keep funds in it overnight. I always withdraw all of the amount together with profit before I sleep.

[44r0n]

-technical error

[FourLengthsClear]

If your story is true, I hope everything works out. It might be worth submitting a complaint through SBR.

Most here, including myself, might be somewhat cynical though. We have seen many pass through who have complained of fraud after losing their money.

[benandjerry]

Sucks to hear, I assume you werent doing wire's but have a card connected to that account? Did you contact the cc company as well?

I'm not sure how it works in UK (assuming you are located there since you use £), but it sounds rediculous that bet365 refuses to talk to the police. Can they even do that legally? Also, I do believe, if you used a card, that theres a decent chance that the cc company/bank might reimburse the stolen funds unless they can prove that you've been wreckless.

I've run into one case where I had money stolen similarly to your, which did work out in the end, wont go into details.

I'm not completely familiar with neteller/moneybookers liabilities, but I believe they have some liability in cases like these, they are regulated by the FSA. I would guess you have at least as good of a chance, and probably even higher, with a UK bank. The key, at least over here, in these fraud cases often seems to be if there are any signs of the customer being wreckless with his personal account details. I also never have any significant ammount on any card I use online in case something would happen just to be on the safe side...

I believe you have a decent chance, and hope it works out for you.

My post probably doesnt help much at all, but dont give up on it if your story is completely true.

[44r0n]

Yes, I am planning to submit a complaint on SBR if the banks can't help me with this. Police said banks should be first priority so I don't want two parties to mess up the situation.

And pretty please, I did not lose my sane and gamble off £12,400. If Bet365 were really cooperative, they would have provided all the info the police needed. Damn CROOKS! I will go to the bank again late afternoon to follow up on my case and update it here.

[44r0n]

Thanks a lot for giving me hope benandjerry. I've been very furious and frustrated that I couldn't sleep well since last night. I woke up 4-5 times every one or two hour. £12,400 is A LOT of money.

I don't know how is the law in UK, but Bet365 are simply not revealing info to the police, although they promised me to do so. Does that make them liars in first place?

[TennisProFrance]

If this is as you say, and IP's can be traced to strange places/computers, you will have no issues in gettign your money back through the CC company (not bet365 directly). If however the IP is your house and its from your computer, you going to have some problems. Some people may view this as you got pissed up one night, went on tilt, made up the holiday story in an attempt to get your money back. If its not the latter you should be fine. I assume you can prove you were out of the country while this happened.

[44r0n]

Hopefully they are able to trace it. And no, i am not out of the country. It's Llyods bank. I hope they can workout their investigation as soon as possible to get my money back. Fingers crossed x

[TennisProFrance]

I have a hard time believing you to be honest. Gl though.

[sharlataans]

44ron I am sure it will work out. But by what means did you usually credit your bet365 account? Did you enter your credit/DC info in bet365 system?

Bet365 will try to tell that your account has been hacked.

[44r0n]

I have a hard time believing you to be honest. Gl though.

It's alright though. I will post the outcome here on SBR on Tuesday or Wednesday. I have faith in Llyods because i know i didn't authorize it and i certainly did not deposit £12,400 on any Bet365 account yesterday!

44ron I am sure it will work out. But by what means did you usually credit your bet365 account? Did you enter your credit/DC info in bet365 system?

Bet365 will try to tell that your account has been hacked.

sharlataans, I credit usually through my DC. Bet365 refuse to talk to me, all they keep telling me is they will cooperate with the police. But when at police station, they refuse to reveal any information to let the police work with.

[Hareeba!]

When a bookie refuses to discuss the issue with you it is most likely because they have found reason to file a suspicious transaction report with the authorities.

The law then forbids them to pass on any information regarding the issue to anyone including the account holder. So if that's the case SBR won't be able to assist you either. You will simply have to wait for the authorities to complete their investigation of the matter.

[Monte]

yea sure, the law forbids it...lmao

[Hareeba!]

yea sure, the law forbids it...lmao

http://www.ots.treas.gov/_files/480024.pdf

that's a US document but most civilised jurisdictions have pretty well identical provisions

I did post the Australian law on the issue a few months back and it was a lot more specific than contained in this US document

[44r0n]

If they refuse to reveal it, who knows what is going on? They can manipulate and fix whatever they want although it's not my fault?

Could it be an error on Bet365's deposit system?

[dealer wins]

Bet365 always ask for the CVV2 number (3 digit no. on back of the card) when making a card deposit, and it has to be correct. If that number was input correctly you are going to have a hard time with Lloyd's fraud dept.

[44r0n]

Yes, I get what you mean. But i am 100% sure that i don't see those funds in my Bet365 account. WHERE HAS IT GONE TO if Bet365 took it?! Could they be deducting the amount twice which is actually from the far previous deposits i made?

[dealer wins]

I would email B365 stating the facts as you know them, and asking for it to be escalated to one of their managers. Explain that you have reported the transaction to your bank as well, as as far as you are concerned it is fraudulent/an error on their behalf. Then see what they both have to say. Keep every email/letter you get from them obviously. Also worth scanning your computer for viruses with Malwarebytes anti-malware to make sure it is completely clean.

[secretstash]

just file a complaint through sbr.. they will get u ur money if ur not lying

-stash

[44r0n]

Malware? Are they known to cause such cases? O.O I'll install some anti-malware and run a scan now!

[Monte]

http://www.ots.treas.gov/_files/480024.pdf

that's a US document but most civilised jurisdictions have pretty well identical provisions

I did post the Australian law on the issue a few months back and it was a lot more specific than contained in this US document

You don't get it, the law forbids a lot of things. Doesn't mean anyone cares, "the law" would never be informed about some random players at a sportsbook...just like they are not informed when citizens are scammed by books...under what rock do you live?

[Hareeba!]

You don't get it, the law forbids a lot of things. Doesn't mean anyone cares, "the law" would never be informed about some random players at a sportsbook...just like they are not informed when citizens are scammed by books...under what rock do you live?

Believe whatever you will but IF the book has filed such a report they would be very foolish indeed to go telling anyone about it given the penalties which could be levied.

[TennisProFrance]

Another issue you are going to have is the Lloyds bank security code you need to deposit. So this means not only was your account hacked, they also need to hack your lloyds security code as well. Sorry not saying thsi isn't possible, but its almost impossible imo. How on earth is somebody going to get your lloyds security code? You need to get an answer to this or they wont beleive you. Sounds like someone needed to break into your house, use your PC, find your lloyds security code, hack your bet365 a/c. This is what they will be thinking so be prepared.

[TennisProFrance]

By security code I don't mean 3 didigs on the back of the card, lloyds have an additional security code only known by the holder that is a layer inbetween bet365 and the abnk.

[sharlataans]

Another issue you are going to have is the Lloyds bank security code you need to deposit. So this means not only was your account hacked, they also need to hack your lloyds security code as well. Sorry not saying thsi isn't possible, but its almost impossible imo. How on earth is somebody going to get your lloyds security code? You need to get an answer to this or they wont beleive you. Sounds like someone needed to break into your house, use your PC, find your lloyds security code, hack your bet365 a/c. This is what they will be thinking so be prepared.

If your PC is hacked and there is a keylogger, you get everything that is typed including lloyds codes, etc.

[brankica023]

Same thing happen to me.
I found out somebody steal all my documents what i was sending to one betting company and with this documents open an account at Stanjames.com,first i cancel my CC right away,than i go to police and report all and after i call Stanjames and they also just closed my account and didnt want to give me any informations.Somebody stole mine 7200€ from my bank account and loose it at poker tables.
Police didnt do much but my bank contact Stanjames and get all details and IP address didnt match mine and at that time i was also 2 days out of country so they put all pieces together and after one month bank give my money back.
I hope your case ll also be solve in your way.

[tommygun]

This stinks, I had an issue with Bet365 when I first joined (they somehow misplaced $1000 of mine) and I found them very cooperative and helpful over the phone. I don't get why they aren't doing the same for you and the POLICE for that matter. Strange....
Oh and bet365 gave me a free $200 in my acct for the hassle