[HedgeHog]

WC site has been offline all day for me. Is there a mirror site for them?

[HedgeHog]

Seriously. Website is www.wagerchief.com What happens when you try it--they insist it works. Not so for me. Feedback appreciated.

[Sdotbold]

HH it doesnt work for when I try it . I didnt even know they were still around

[HedgeHog]

HH it doesnt work for when I try it . I didnt even know they were still around

Thank You. It's a BetPhoenix sister site, and WC worked fine through yesterday. BP is unaffected but they insist nothing is wrong with WC either. Something is definitely wrong though with WC.

[michael777]

wagerchief down all day for me

[HedgeHog]

Site is still down for me. Anyone have a phone number for them?

[shari91]

Google search brings up 1-888-238-8018

[minet123]

I get nothing

[HedgeHog]

TY, Shari.


Update: Called the 888-238-8018 number and they insist the problem is on my end, despite other posters experiencing similar problems. Their IT is "rechecking". At least I can place bets over the phone if need be, but it remains an inconvenience.

[HedgeHog]

Google search brings up 1-888-238-8018

Thanks, again. What happens when you type in www.wagerchief.com from "Down Under"?

[shari91]

Thanks, again. What happens when you type in www.wagerchief.com from "Down Under"?

Doesn't work for me either. Even tried searching for a mirror for you to use but I can't find one mentioned on any of the forums unfortunately.

[HedgeHog]

Doesn't work for me either. Even tried searching for a mirror for you to use but I can't find one mentioned on any of the forums unfortunately.

There is no mirror site according to the phone rep I talked to, but he also insists the problem is on my end. Hopefully they get it worked out soon, but I'm glad I now have a phone # to contact them.

[5mike5]

hedge, i never used them, but i tried to open the site just to see and it doesnt work for me either buddy

so its definatley them, and very odd they dont even recognize this

[michael777]

still down for me

[HedgeHog]

I notice SBR mentioned this situation on their newswire, which is much appreciated. WC should put out a statement when they expect the site to be up again--or at the very least admit they are offline.

[minet123]

Still down and nothing from Phoenix/WC

[HedgeHog]

Still down and nothing from Phoenix/WC

Yep and they still insist the site is online. Perhaps SBR can contact WC directly or is a formal complaint required? Here's my chat with them from 40 minutes ago:


Please wait for a site operator to respond.
You are now chatting with 'Cesar'
Cesar: Hello. How may I assist you?
tom: Is there a problem with your site?
Cesar: Currently no Tom
tom: It's been down the last two full days.
Cesar: I'll ask our IT department to check on it
tom: So you are not aware of any problems with your website? Could you check with a supervisor now?
Cesar: They are telling me our site is working properly, it would have to be an issue on your side maybe with the internet provider you have
tom: Really? Who is saying so?
Cesar: Our technical department
tom: They are wrong. Several people have reported your site remains offline for nearly 48 hours. Is this WagerChief's official position--that your site is working as of 5:15 Central/6:15 Eastern on 12/28/11?
Cesar: It is currently working fine Tom.
tom: You have no other clients reporting a problem, other than me?
Cesar: As far as I have taken you are the first one.
tom: Can you check with management about this, because I really think you are mistaken.
Cesar: I alreeady did Tom
tom: I'll wait.
Cesar: They are telling me site is working fine. Even logged with several accounts and working fine.
tom: And your site is still www.wagerchief.com correct?
Cesar: Yes Sir
tom: Just checked again--it does not come up.
tom: Is there a mirror site?
Cesar: No Tom
tom: Thanks, Cesar. I'll let SBR sort this out because it makes no sense to me. You have a good night, buddy.
Cesar: You too Tom, happy holidays

[tropolis]

works for me (us, mn)

[HedgeHog]

works for me (us, mn)

Seriously? Thanks for confirming, but I still can't connect with WC (US, IL).

[stevex]

Doesn't work for me (NJ, Comcast). Throwing this out there, but might have some thing to do with your ISP???

[5mike5]

tried again for you hedgeHog, and still definatley NOT working 4 me either

and doesnt matter who ur connect through either, i tried 3 different servers today 4 ya (TN, USA)

[big joe 1212]

not working for me

[HedgeHog]

tried again for you hedgeHog, and still definatley NOT working 4 me either

and doesnt matter who ur connect through either, i tried 3 different servers today 4 ya (TN, USA)

I appreciate your efforts on my behalf Mike, and I'll file an official complaint tomorrow if the site remains down.

[shari91]

I tried on my laptop, my mobile broadband, my iPhone and had another friend here in Australia try. Even tried 3 browsers. It's still not working.

Sorry Hedge.

[Legions36]

WTF????????????????????????How can something like this just vanish? Is it just the site or the phone lines also? I don't use them but i did try to go to the site and it doesn't even show up.

[shari91]

WTF????????????????????????How can something like this just vanish? Is it just the site or the phone lines also? I don't use them but i did try to go to the site and it doesn't even show up.

You can still use the phone # I posted above to place bets as Hedge verified.

[skrtelfan]

Site is down for me too. Something is very troubling when a book can't even figure out if their website is functional.

[prop]

with the world being round I'm about as far away from the US as you can get and their website doesn't work here either.

[HedgeHog]

WC site remains down for a third straight day. A complaint has been filed--perhaps SBR can get some answers.

[shari91]

WC site remains down for a third straight day. A complaint has been filed--perhaps SBR can get some answers.

Ok well, bloody hell... I'm going to try contacting them and see what they say. This IS NOT an SBR thing... but now I've got friends bitching to me about this after seeing your thread Hedgie, so it's time we try, right? Too long now to say there's not an issue.

[FootieJohn]

you can use this service to see if a site is down for everyone or just you:
http://www.downforeveryoneorjustme.com/www.wagerchief.com
pretty useful for things like this

[HedgeHog]

Ok well, bloody hell... I'm going to try contacting them and see what they say. This IS NOT an SBR thing... but now I've got friends bitching to me about this after seeing your thread Hedgie, so it's time we try, right? Too long now to say there's not an issue.

Since it's a sportsbook related issue that I cannot resolve on my own, I thought it appropriate to request assistance from SBR. Regardless, I very much appreciate any assistance you can provide, Shari.

[shari91]

Since it's a sportsbook related issue that I cannot resolve on my own, I thought it appropriate to request assistance from SBR. Regardless, I very much appreciate any assistance you can provide, Shari.

No, you're 100% right requesting assistance from SBR. I was saying that by my contacting them, I'd be doing so just as a customer. Sorry if I phrased that wrongly but that's not what I meant. I just didn't want people to think I was acting on SBR's behalf or as a rep or whatever... just waiting to get through like the rest of you. I'll update you when they answer my call

[minet123]

They better come up with something or I am going to get someone to run over those two Dragons at the front door
Where Loshack when you need him ?
(Actually on a side note it's Xmas week where tica time is + 3hours + 1 week,so i doubt if anyone there can fix it till next week)

[shari91]

They better come up with something or I am going to get someone to run over those two Dragons at the front door
Where Loshack when you need him ?
(Actually on a side note it's Xmas week where tica time is + 3hours + 1 week,so i doubt if anyone there can fix it till next week)

Ok well I probably just spent about $200 calling these c's...

First chick told me I was lying and hung up on me. Said she'd transfer me to someone more senior with a laugh after I bitched at her for calling me a liar, she laughed again and disconnected me.

Second guy started with "you were just here". Yeah of course I was because you just hung up on me. The girl I just talked to insisted there was no problem. I was like "bro, I just spent a shitload calling you guys, wtf is the deal... your website isn't working in Australia, in the US, in Canada, in Asia" etc... and he kept insisting it was. "Am I looking at the right thing"

How do I argue with that?

He did say he'd send it off to whomever but I'd say gtfo now. Seriously. GTFO. GTFO GTFO GTFO GTFO GTFO.

I told him blatantly that there were threads across multiple forums for the past 2.5 days complaining about this and he said it's all fine. Nothing wrong with the website. It's not bloody fine. GTFO. Seriously.