[HeeeHAWWWW]

Want to know people's opinion on this, worth a SBR complaint?


1) Signed up a while back, lost deposit
2) Got offered some reload bonus last month, so went back in, $400 deposit, $200 bonus.
3) Built it to $3k.
4) Account closed, before rollover could be met. No warning, no limiting, just closed.
5) Now to withdraw they want to remove the bonus $200, for a rollover which is impossible to complete.
6) The $200 bonus was a heavily restricted freeplay worth maybe $100, which didn't win either, yet they want to deduct $200 cash from my balance.
7) Normally they do "free" $20 payouts, refunded as freeplays. These of course are unusable now also, and they also say max $1k at a time, so "free" has become $60.


Now, yes, some will say this is a mug's book, I shouldn't be in there. However, I wasn't aware of this until after depositing - it's not a book that has any profile in the UK - and once in, what can I do? After depositing I paid more attention to threads here, realised I'd made a mistake joining, and figured I would be limited at some stage. However, that doesn't excuse trying to scam me out of $260.

Note there's no steambetting or bad lines being bet here, they simply don't like people winning.

[Justin7]

Bush league. Fill out a complaint and one of us will look at it.

[Mudcat]

You have a legitimate complaint. To remove a freeplay as cash is a scam plain-and-simple. WagerWeb sucks. They are doing to you what they have done to others.

Worth an SBR complaint? I guess it couldn't hurt. SBR shrugged off the big rash of complaints that came up about a year back. There were formal complaint filed. I offered documented proof of one case of extreme incompetence/lying/slow-pay - people at SBR weren't even interested in looking at it.

However I think they did get results on one case of this exact scam: trying to confiscate a freeplay bonus as cash.


Personally I would encourage you to enter the complaint just to open SBR's eyes. Maybe they just need to see what's going on enough times and they'll start to notice.

[Mudcat]

WagerWeb is one of those books that hopes players don't know about forums so they can just grab the cash.

Fortunately they have shown some sign of at least faking they have ethics if someone is watching.

Relevant case:


3/9/2008 11:07 AM
wagerweb (SBR rating C) cheating sharp players
SBR has received multiple complaints from wagerweb players that the book is debiting user accounts for losing free-play bonuses after the book decides it no longer wants to service the client.

Player: I deposited with wagerweb and received $600 in freeplay. I played these funds and lost. I additionally placed two wagers with wagerweb before they cut my limits. After my initial wager my limits were lowered to $250, after the 2nd wager they were lowered to $1. I placed a withdraw with them and they seized $600 from my actual money citing that I had not completed the wagering requirement despite never giving me a chance and the fact I had not won anything. THEY ARE STEALERS!

This policy allows the book to take a shot at the player. A player who is forced to leave stands to be forced to pay the book in cash for as much as twice the free-play value. More unfair is that if the player won he would only receive a small fraction of the free-play winnings. If the player who is being shut down has won his free-play the book uses the larger amount of the risk-to-win to calculate the roll-over.

One player sums up the scam: "It's like a bank sending you a free toaster to open up a account and then chargin your bank account for two toasters if it decides they don't want your business!! The bank makes out!"





3/18/2008 09:34 PM
wagerweb (SBR rating C) refunds player's $600; agrees not to confiscate cash in amount of freeplay losses. The issue involved a player the book realized it did not want to service after two "sharp" wagers. As a result the player did not roll over the deposit as is required when free-play bonuses are accepted. Any players whose balance was debited for the amount of a losing free-play is encouraged to share his/her experience with SBR. | Original complaint report

[baseballstud]

i possibly could help if sbr cant, pm me if you need it

[bigboydan]

I can't say I'm surprised what Wagerweb did to you sir. They have had their fair share of incidents in 2008. As Justin mentioned above, please fill out a complaint form and one of us will inquire to them on your behalf.

[HeeeHAWWWW]

Thanks, guys. Just got an email followup from them offering to pro-rate the bonus. However, they're still wanting to subtract cash from my account for a (losing) freeplay worth half as much. I'll email back and point out the previous SBR complaints mentioned above by Mudcat, see if that helps.

[Mudcat]

Hm. They must know it has gone public.



So weaselly, those guys. What are they even thinking with some of this stuff they try to pull?

Like they tell you you're getting a free payout but really they move 20 bucks of your cash to freeplay. What's that worth to them? 9 bucks? Does that make up for the lost business their weasel reputation costs them?

I swear, I expect to hear someday soon that when you have a bet that pushes at WW, they don't return your cash - they give it back to you as a freeplay. Seems like the logical next step in their evolution.

[JELLYBEAN]

Does wagerweb have its original owners in place or has this book been sold. Seems alot of nonsense going on with them. Old owners seemed to have a grasp on how to be a good book. I have a feeling its a new crew in there, or has been for a while since all these problems started occurring. I know about 1.5 years ago they gave up all there pay per head. Maybe thats when they sold out all there business? Just a thought

[baseballstud]

i know an owner

[St.Aquinas]

HeeeHawwwww's is the man! Get's clipped everywhere! LOL...
We should here from RobPink soon on how good thing are at WW.
Until then, I know you got clipped at BSW, where else have you been shut down HH?

[The General]

Is Dave still over there?

[bigboydan]

Originally Posted by The General

Is Dave still over there?

As far as I know Mr.Johnson is still there, Pete.

[The General]

Thanks Dan. Been awhile since I spoke with him. He was always kewl w/ me, but I can say that about most of the guys I had contact with.

[HeeeHAWWWW]

Originally Posted by St.Aquinas

H
Until then, I know you got clipped at BSW, where else have you been shut down HH?

Pretty much every book in Europe, except Coral and Willhills (never used em much cos their odds are awful). It's why I ended up at US-facing and Asian books, most of which will actually take a bet and let you win a bit without booting. Not had any problem with DSI or 5dimes, for example.

In some respects, Wagerweb and Betsportsweb are a little European in style: highish juice, relying on heavy limiting rather than good linesmanship. You can put Beted and Carib in that category too.

[St.Aquinas]

Amazing HH!

I'm a huge square and welcomed everywhere. As you know I like BSW and at one time played at WW, but I can't see the value. BSW is much more opininated and has better line value in my humble oppinion.

Anyway, I hope you get everything straight at WW.

Goodluck!

[baseballstud]

bigboydan you know all the owners of that book?

[robmpink]

Originally Posted by St.Aquinas

HeeeHawwwww's is the man! Get's clipped everywhere! LOL...
We should here from RobPink soon on how good thing are at WW.
Until then, I know you got clipped at BSW, where else have you been shut down HH?

I gave it a 50/50 chance my name would be mentioned. As I was going down the posts I thought it was smooth sailing, but no. Thanks St!

[St.Aquinas]

LOL-Sorry man!

[bigboydan]

Originally Posted by robmpink

I gave it a 50/50 chance my name would be mentioned. As I was going down the posts I thought it was smooth sailing, but no. Thanks St!

To be honest with you I was surprised it took posters so long before they mentioned you. However, I was actually stunned that WWsucks name hasn't been mentioned yet.

[St.Aquinas]

Originally Posted by bigboydan

To be honest with you I was surprised it took posters so long before they mentioned you. However, I was actually stunned that WWsucks name hasn't been mentioned yet.

LOL

That guy was a thief and a total waste BBD.

[robmpink]

HeeeHaw, when last month did you deposit?

Anyway, what explanation were you given for being blocked out, winning?

Maybe you have a case, who knows.

As far as being "ripped off" $60 for withdrawl fees they didn't change the rules.

Fees:
Every player receives 1 FREE payout every 30 days.
All Free Payouts shall be credited as Freeplay. Click for example
* Restrictions apply. Click here to view Zero Clause Restriction Subsequent payouts will cost $20 per transaction.

Limits:
$1,000 per day.

[HeeeHAWWWW]

Originally Posted by robmpink

Anyway, what explanation were you given for being blocked out, winning?

None at all. Just set to $1 max bet.

As far as being "ripped off" $60 for withdrawl fees they didn't change the rules.

Sure they did. They made those freeplay refunds unusable.

[Mudcat]

Originally Posted by JELLYBEAN

Does wagerweb have its original owners in place or has this book been sold. Seems alot of nonsense going on with them. Old owners seemed to have a grasp on how to be a good book.

I would dispute that. WagerWeb has been coming up with cockamamie weirdness for almost as long as I can remember. These freeplay antics fit right in.

WW were the ones that tried to impose those messed up, unenforcable prop restrictions about 5 years ago. It would take a fair bit of typing to fully explain that for anyone that doesn't know. Suffice to say, it was horribly conceived and convoluted. It could easily have come from the same brain that is doing this stuff now.

[Bluehorseshoe]

I was going to sign up with them so I could get another out, but now I'm not so sure.


I remember they weren't a problem in the old days.

[HeeeHAWWWW]

Emailed em 9 days ago politely setting out my issue, asking for them to look again it.

No response at all, so complaint incoming.

[Mudcat]

I didn't realize you were attempting the e-mail CS route. If I did, I would have tried to talk you out of it.

When I referred to this earlier:

Originally Posted by Mudcat

I offered documented proof of one case of extreme incompetence/lying/slow-pay - people at SBR weren't even interested in looking at it.

I was talking about a looooooooooooong e-mail exchange that a contact who was simply trying to process a standard withdrawal sent me a copy of. This was not someone accused of "sharpness" or who had a bonus removed. This was just a regular player looking for a regular cash-out.

Absolutely brutal, the lies and incompetence.

I would definitely not expect someone in your situation to get any results via WW e-mail.

[HeeeHAWWWW]

Yeah, well thought I'd give em a chance for a manager to handle it. After all in a sense they're just literally following their rules, and frontdesk people rarely have much discretion.

However, 9 days with no response is basically an equivalent of a FU in reply, so screw em - it's the SBR route.

[bigboydan]

WagerWeb (SBR rating C) continues to rough up veteran bettors

Last year SBR received multiple complaints from "sharp players" that the sportsbook was confiscating funds in the amount of free-play bonus losses, when deciding it no longer wants to take the players' wagers. In March of 2008 WagerWeb agreed not to confiscate cash in the amount of losing freeplays and refunded users for the debits. This month WagerWeb has declined service to a player, after giving him a reload freeplay bonus. The free-play was lost but WagerWeb reverted to old policy, telling the player he would have to pay it back from his cash balance. Since sharing his complaint on the SBR posting forum, WagerWeb has lessened the punishment to a debit of only part of the free-play amount. SBR will again insist that WagerWeb agrees not to arbitrarily charge players for taking part in promotions and request that this player be paid in full.

[Mudcat]

To state the obvious: players who don't know about SBR would be out of luck. WW only did the right thing (or something roughly approximating the right thing) because someone was watching.

[Justin7]

Originally Posted by Mudcat

To state the obvious: players who don't know about SBR would be out of luck. WW only did the right thing (or something roughly approximating the right thing) because someone was watching.

According to wagerweb, they offered to pro-rate the losing freeplay before the player went to the forums. This still isn't the "right thing", but they deny "playing nicer" due to forum activity.

[HeeeHAWWWW]

Originally Posted by Justin7

According to wagerweb, they offered to pro-rate the losing freeplay before the player went to the forums. This still isn't the "right thing", but they deny "playing nicer" due to forum activity.

Lol. My initial post was 3 hours before they emailed me.

Note I asked for a withdrawal weeks before that, and just got no reply at all. Same as I asked for them to reconsider the bonus removal, and got no reply for 9 days ........ until I contacted SBR.