At the beginning of march I opened an account with meridianbet. I thought (and I'm still think) they are same thing with the serbian offline bookie that has shops in Romania.
2 weeks after that they locked my account without inform me. I sent them few emails and only after that they asked my for scancopies of my documents. I send what they asked and my account was unblock after 1 week (after other few emails).
Because I can't withdraw yet my money (1st withdraw is permitted only after 30 days after 1st deposit) I tried to place some bets. But no matter the event (or stake for event) I was not able to place bets. The answer was the same:
- Our automatic risk controls have rejected your bet. Please place your bet via our call centre by calling 08000 383 384 (Outside UK 0044 1235 777000)
- Sorry, your bet couldn't be accepted.
After other 2 emails I decided to call that number. But SURPRISE: the number is not of meridianbet the number is from stanjames.
I tried once again to play several bets but invariable their automatic reply was:
- Our automatic risk controls have rejected your bet. Please place another bet.
- Sorry, your bet couldn't be accepted.
As you can see that number dissapeared from their automatic replay.
In this moment I'm scared for my money (1500 euros in my account). I send them another email and I tell them I want to close my account (and of course to receive my money as soon as possible). Their answer (really fast indeed) was:
"we really do not know what kind a problem do you have,
Meridianbet is really happy to return your money back to you according to the regulations.
Hope that some different company will be more than happy to have you as a customer.
Best Regards,Sanja Gardasevic."
I received this answer after I explained them very clear the problems and I asked them about the phone number.
I think it's better to avoid this bookie. I hope I will receive my money.