[taika]

i have send twice now a complaint form to sbr but no reaction so far !!!!!!!!!!!!!! What is going on ?

[Justin7]

Taika,

I have fielded a couple Jetbull complaints. Is the first letter of your email handle "K"?

[Boost2Boob]

I registered at Jetbull and deposited more than 100 euro but they gave me only 88 in bonus, I was promised 100.

Well, I fulfilled my bonus wagering and asked for a payout.

They promise within 48 hours and if not u should contact customer support. But customer support says that even though they can contact the one responsible it doesent help!

Anyway I have been waiting for over five days now. I also complained at Moneybookers and they said they have never had any issues with this merchant before? Ignorant or lyiing that is the question!

Below is the latest chat, just a warning for those who dont like long posts, u can stop reading now.

------------------------------------------------------

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'H*'

H*: Hello

H*: welcome to Jetbull live chat.

H*: You are talking to H*

H*: How can I help you?

Klumpfisk: hi

Klumpfisk: do u work for jetbull or do u work for a company that works for jetbull

H*: I am working for Jetbull. What is your question?

Klumpfisk: do u have phones where u work?

Klumpfisk: if that is the case

Klumpfisk: then i want u to call the account manager

Klumpfisk: and tell him to send my money to moneybookers

Klumpfisk: on the site i have been told it should only take 48 hours

H*: We do not have a phone support. I will check your account. One moment please.

Klumpfisk: i have been waiting more than five days

H*: We count only working days. However, I can see that this transaction is in our finance department and will be send as soon as possible.

Klumpfisk: i have heard that before

Klumpfisk: do u know who is the one responsible for payouts?

H*: The only contact person for you is the support department or the chat. However, we can not see more than that it is in finance department to be checked. Every transaction need to be checked case by case.

Klumpfisk: i asked u, do u know who is responsible for payouts

Klumpfisk: how can u help me if u dont know the name of this person or can contact him by phone

H*: Sure I know who is responsible. I told you that the only contact YOU have is the support or the live chat.

Klumpfisk: ok then i want u to please contact him now and ask so kindly to send my money now

Klumpfisk: 48 hours i was told on the site and now it is five days

H*: The finance department is working on it already. It need to be checked and will be send as soon as possible. That is all I can tell you unfortunately.

Klumpfisk: so when the site says that i should contact live chat if i havent received my money it is just bullshit because u cant help me

Klumpfisk: because u cant call the one who is responsible

Klumpfisk: do u have the possibility to contact the responsible for payouts right now

Klumpfisk: or does he sit in a bunker where no one can reach him?

H*: Sure I can contact them.

Klumpfisk: ok then please do it and kindly ask them to send my money now

Klumpfisk: because i have been told that i will get it in 48 hours and i havent received them in five days now

Klumpfisk: so i think i am entitled to complain

H*: I told you already that the funds will be send to you as soon as possible. There is no need for me to contact them, as I can asure you they will do it as soon as possible anyway.

Klumpfisk: as soon as possible is now

Klumpfisk: just contact them

Klumpfisk: i was told within 48 hours and u havent kept that so just contact them now

H*: I have told you already that I will not. I totally understand your point, but I can not do anything. It it takes 5 days that is not usuall, but this is different from case to case.

H*: Usually it takes only 48 hours.

Klumpfisk: what is the use of a live chat if people cant get their things solved right away and answers to their questions instantly

Klumpfisk: then the live chat is worthless, dont u think so?

H*: In your case, I agree, I can not do anything. Correct. However, there are a lot of things I can solve and answer here in the live chat.

Klumpfisk: ok good for other customers to know that live chat has not the possibility to help people get their money

H*: Is there another question I can answer you?

Klumpfisk: u can start with fixing the first one

H*: I told you that there is nothing I can do for you.

[APK]

Always a smart move to get rude, loud and demanding.

[crisp]

also smart to play at a F rated book

[bigboydan]

First off, Welcome to the SBR forum

I can't say I am surprised by the slow pay type situation you are in at [SBRFORUM]Jetbull[/SBRFORUM], however in their defense it does appear that you made the request over the weekend. Also, I have read other posters say it sometimes takes up to as many as 7 days before receiving their funds.

On a side note: Their customer service is really bad in regards to answering emails.

[Boost2Boob]

Is it F-rated. I thought it was C or D. Can the moderator please inform me.

I received my money now from Jetbull. If it was me, SBR or Moneybookers that made it happen I dont know. Thanks anyway. And this proves that u can get ur money out of Jetbull.

To get my money took three working days and five ordinary days.

But how clever is it to only work mon to fri when the most betting occurs sat to sun?

[Boost2Boob]

but I think I have seen somewhere the grade C or D or am I mistaken=

[St.Aquinas]

I don't see any grade for Jetbull listed here at SBR.

[asedgrezhg]

i have once got money from jetbull and now wait for my over 4000 euro since 10 days!!!

[MartinBlank]

Why oh Why oh Why?

Why are you people playing with C or D rated books? Why?

Hell----here is a progressive idea. Save your cash for the SBR bash and hand it out to everyone.

It is basically the same thing.

Or...and this is the big Or.

You could read this site, and play with BetJam, Greek, 5Dimes, Matchbook, BetPhoenix....and get paid when you win.

[The General]

IMO, No phone support is bad business in this case. If jetBull cannot pay for toll free phone service, then I am def worried a lot over their ability to pay all of their players. How long have they been around? Customer service is so important.

[bigboydan]

It's always been that way at JetBull though so it's nothing new there Pete. The problem is that they are brutal when it comes to answering emails because they never answer them at all in a timely fashion, if they answer them at all.

[The General]

Welcome to SBR. In early February I contacted Jetbull asking for assistance with payout complaints. I was sent a message stating that they would like to work with SBR on these issues and they did for a few days. Then they stopped writing back and are ignoring all of my messages. I am uncertain if everyone will get paid or not. Backlog of payouts was their reasoning at that time. They did pay a trio of players for us then, but now I have not heard any news from players who have wrote notifying us of being paid. If they will not communicate with us, then there is little we can do other than to try and deter new players from signing up with them.

[noyb]

Welcome to SBR. In early February I contacted Jetbull asking for assistance with payout complaints. I was sent a message stating that they would like to work with SBR on these issues and they did for a few days. Then they stopped writing back and are ignoring all of my messages. I am uncertain if everyone will get paid or not. Backlog of payouts was their reasoning at that time. They did pay a trio of players for us then, but now I have not heard any news from players who have wrote notifying us of being paid. If they will not communicate with us, then there is little we can do other than to try and deter new players from signing up with them.

i can only speak of my own experiences and they do pay out 4-digit amounts now, but they take 7-14 days. they took a long time in the end of 2008, they take a long time now. whether you contact them or not doesn't seem to make any difference, the time-frame is the same. it's been like this for a while though smaller payouts are sometimes processed faster. i also got the same kind of stories in the other thread about this company from other posters.

altough a lot of euro-bettors worry if the money is not in their account within 48 hours, it would seem to me you should only really start to worry after two weeks. i know these kind of delays are annoying, and if you can't handle them you shouldn't play at this shop, but there's no(t yet) need for any panic.

[noyb]

Why oh Why oh Why?

Hell----here is a progressive idea. Save your cash for the SBR bash and hand it out to everyone.


You could read this site, and play with BetJam, Greek, 5Dimes, Matchbook, BetPhoenix....and get paid when you win.

i'm not sure if you've noticed but people playing at Jetbull are obviously not US-based. People who are not US-based generally do not like to bet US Sports, so those shops you just recommended are not interesting for the average non-US bettor at all. In fact, non US-bettors can do a hell of a lot better then the placed you just mentioned (Matchbook???? Anyone able to play at Betfair will agree the latter is lightyears ahead). Before spreading around your unwanted advice, perhaps first try to think about who you are telling it too, it might comes as a surprise (and the SBR-ratings don't help either) but a lot of bettors around the world are in fact NOT US-based and NOT bound by retarded US gambling laws.

[HeeeHAWWWW]

i'm not sure if you've noticed but people playing at Jetbull are obviously not US-based. People who are not US-based generally do not like to bet US Sports, so those shops you just recommended are not interesting for the average non-US bettor at all. In fact, non US-bettors can do a hell of a lot better then the placed you just mentioned (Matchbook???? Anyone able to play at Betfair will agree the latter is lightyears ahead).

Not on commission it isn't:

Betfair: 5% on winnings (down to 4%ish for heavy betters). If you make a profit, prepare to get hammered for thousands in premium charges too.

Matchbook: 1% volume, lower of risk/win. Or no commission at all, with 0.2% cashback, if you offer.


Betfair is useless now if you're profitable, because their ultra greedy commission levels mean they never have the best price on the market. Yes, matchbook doesn't have the liquidity, but for markets where it does it offers better prices after commission than betfair.

[noyb]

Yes, matchbook doesn't have the liquidity, but for markets where it does it offers better prices after commission than betfair.

Matchbook ONLY offers better (if any) prices than Betfair on major American sports. We both know the world spectrum of online gambling is much much bigger then those few US Sports. Also, the average non-US citizen doesn't heavily bet, if at all, US Sports, so for the average non-US citizen Matchbook is completely useless, Betfair definitely isn't.

About the premium charge, which is ofcourse a retarded rule: it's a heavy overstatement every winning bettor will have to pay the charge, i'm dead against it, but it's not that bad as you're picturing it.

we're hijacking this thread now though. my fault, but i couldn't let that earlier comment go.

[The General]

I have been in contact with a Jetbull finance team member recently and have hope that we can get some help on the complaints which have been submitted. I am glad to have their communication with SBR once again.