Statement
Accourding to the topic on the Internet, someone said that we locked his account without any reason, and his account has 5100 USD balance. Among the locked accounts, we didn't find out the amount he refered to. Following is the screenshot of the USD accounts which were locked in our company.
1. The accounts which were locked is 16, which total amount is 4,596 USD.
2.About this topic said we have bad customer service.
Our company have a large cs team. We have services with multiple languages. There are 14 service lines,7×24 online. We also have free-line 400. Besides, we are avaible on live chat and email at any time.
Recenty, we found out that there is someone click live chat for more than 10 times at the same time on purpose. That's to say, other clients have to wait for a long time. That's why, sometimes, clients think we are unavaible or we have bad service.
3. About debit card
We never lock bebit card. The accounts we locked are all use credit card,to be exact,it's non-3D credit card which doesn't need password. So there are large amout of fraudulent transactions. We keep both the emails and transaction ID from payment companies.
From MB
Dear
We have identified potentially fraudulent transaction suspicious for "hacked funds" sent to your account
evebet8@yahoo.com.
It would help us if you could send the following:
a) Confirmation if we could cancel the transaction and refund the fraud victim.
b) Registration Details Supplied.
(Note: Confirmation of fraud is classified as receipt of chargeback suspected as fraud, contact with genuine
cardholder funding account or forensic evidence linking groups of related accounts. e.g. Combined Password, IP
mates and Credit Card Issuer)
Please find below the transaction IDs relating to our user's account:
104445524 23 Oct 08 15:44 Receive Money from ranen×@gmail.com 1250.000000 USD processed MERCHANT TRN ID
59681023214302
Thank you very much!
Best Regards,
Adriana Erusalimova
--
Moneybookers Ltd.
-------------------------------------------------------------------------------------------
Dear
We have identified potentially fraudulent transaction suspicious for
"hacked funds" sent to your account
evebet8@yahoo.com <
mailto:evebet8@yahoo.com>.
It would help us if you could send the following:
a) Confirmation if we could cancel the transaction and refund the fraud
victim.
b) Registration Details Supplied.
(Note: Confirmation of fraud is classified as receipt of chargeback
suspected as fraud, contact with genuine
cardholder funding account or forensic evidence linking groups of
related accounts. e.g. Combined Password, IP
mates and Credit Card Issuer)
Please find below the transaction IDs relating to our user's account:
104445524 23 Oct 08 15:44 Receive Money from
ranenok@gmail.com <
mailto:**nenok@gmail.com> 1250.000000 USD processed MERCHANT TRN ID 59681023214302
Thank you very much!
Best Regards,
-------------------------------------------------------------------------------------------
Dear
We have identified potentially fraudulent transaction suspicious for "hacked funds" sent to your account
evebet8@yahoo.com.
It would help us if you could send the following:
a) Confirmation if we could cancel the transaction and refund the fraud victim.
b) Registration Details Supplied.
(Note: Confirmation of fraud is classified as receipt of chargeback suspected as fraud, contact with genuine
cardholder funding account or forensic evidence linking groups of related accounts. e.g. Combined Password, IP
mates and Credit Card Issuer)
Please find below the transaction IDs relating to our user's account:
104588726 24 Oct 08 10:28 Receive Money from
info@ca**ario.dk 3000.000000 USD TRN ID 104588726, MERCHANT TRN ID 59921024092048
Thank you very much!
Best Regards,
Moneybookers Ltd.
-------------------------------------------------------------------------------------------
Good Morning,
We have identified potentially fraudulent transaction suspicious for
credit card fraud sent to your account
evebet8@yahoo.com.
Please be asked to block the recipient's account and advise us whether there are any funds left that could be refunded back to the fraud victim.
trn id 105237542 27 Oct 08 19:40 Receive Money from
kra**tz87@gmail.com 1600.000000 USD
MERCHANT TRN ID 61341027103921
Thank you for your cooperation.
Best regards,
Fraud Analyst
-------------------------------------------------------------------------------------------
Dear Merchant,
We have identified a fraudulent transactions reported for "hacked funds" sent to your account
evebet6868@yahoo.com .
It would help us if you could send the following:
a) Confirmation if we could cancel the transactions and refund the fraud victim.
b) Registration Details Supplied.
(Note: Confirmation of fraud is classified as receipt of chargeback suspected as fraud, contact with genuine
cardholder funding account or forensic evidence linking groups of related accounts. e.g. Combined Password, IP
mates and Credit Card Issuer)
Please find below the transaction IDs relating to our user's account:
1105765781 30 Oct 08 12:52 Receive Money from
ros**arrett@gmail.com 1906.000000 EUR TRN ID 105765781, MERCHANT TRN ID
57011030035146
105319390 28 Oct 08 09:00 Receive Money from
ar**tt@gmail.com 1568.000000 EUR TRN ID 105319390, MERCHANT TRN ID
57011028000007
105594389 29 Oct 08 16:00 Receive Money from
roset@**ail.com 2890.000000 EUR TRN ID 105594389, MERCHANT TRN ID 57011029065845
Looking forward to hearing from you soon.
Best Regards,
-------------------------------------------------------------------------------------------
Hello
This is just a notification that the transaction is fraudulent so you could take the appropriate measures, block the account from your end and eventually
refund the money or part of it (if available).
As you know your contract with Moneybookers grants you chargeback protection, so the eventual chargeback will NOT be passed to you.
Let me know if you need further information.
Best regards,
Alexander
-------------------------------------------------------------------------------------------
Hi
As the credit card deposit made to Moneybookers account
**tz87@gmail.com appears to be fraudulent, most probably the legitimate credit card holder will
charge the payment in question back. In such case the loss will remain for Moneybookers, not for yourselves and for that reason we are trying to recover any
funds that the customer did not manage to spend.
Best regards,
-------------------------------------------------------------------------------------------
Dear Merchant,
We have identified a fraudulent transaction reported for "hacked funds" sent to your account
eveb***68@yahoo.com .
It would help us if you could send the following:
a) Confirmation if we could cancel the transaction and refund the fraud victim.
b) Registration Details Supplied.
(Note: Confirmation of fraud is classified as receipt of chargeback suspected as fraud, contact with genuine
cardholder funding account or forensic evidence linking groups of related accounts. e.g. Combined Password, IP
mates and Credit Card Issuer)
Please find below the transaction IDs relating to our user's account:
107996320 10 Nov 08 17:00 Receive Money from
gam**3x@hotmail.com 10000.00 EUR RN ID 107996320, MERCHANT TRN ID 65681110075858
Looking forward to hearing from you soon.
Best Regards,
-------------------------------------------------------------------------------------------
Dear Merchant,
We have identified potentially fraudulent transaction suspicious for "hacked funds" sent to your account
evebet8@yahoo.com.
It would help us if you could send the following:
a) Confirmation if we could cancel the transaction and refund the fraud victim.
b) Registration Details Supplied.
(Note: Confirmation of fraud is classified as receipt of chargeback suspected as fraud, contact with genuine
cardholder funding account or forensic evidence linking groups of related accounts. e.g. Combined Password, IP
mates and Credit Card Issuer)
Please find below the transaction IDs relating to our user's account:
107823155 09 Nov 08 18:30 Receive Money from
jhn.dil**erto@gmail.com 2580.000000 USD TRN ID 107823155, MERCHANT TRN ID
65361109092951
110026249 20 Nov 08 17:18 Receive Money from
jhn.dil**o@gmail.com 998.000000 USD TRN ID 110026249, MERCHANT TRN ID
65361120081600
Thank you very much!
Best Regards,
-------------------------------------------------------------------------------------------
Dear
Thank you for the prompt response!We hope you understand that Moneybookers Ltd. has a strict security policy aimed at protecting your account privacy. We
have grounds to believe there was unauthorized logins,so it is locked for payments.Fortunately none of them is successful.
Please change the password of your account for security reasons and get back to us in order to activate the services.
Please accept our apologies for any possible inconvenience.
Thank you for your time!
Best Regards,
Moneybookers Security
From C2P
Because of large amount,you can click to download:
http://www.evebet.com/click2pay/EvebetFraud.xls
5.About withdraw the bets
Because all the games are operated by employees, rather than machine, so the mistakes are unavoidable.If there are big mistakes, we will withdraw bets and at the same time return the principal before the game starts. We are trying our best to avoid withdraw any bets. If you insist that some client's money missed, please tell us and provide us with the evidence , we will investigate on it.
5. Emails from posters on sbr.
Well.... well.... well...
If you pay me my 300 EUR , also if you credit me further 500 EUR reimburse
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-------------------
Look..
If you pay me out my 1954 EUR with MB right now, I'm ready to inform SBR directly, also post in the forum that you
paid my balance, and you are not scammers.
http://forum.sbrforum.com/
Just look yourself....only negative feedbacks!! I think a positive feedback about evebet can help you very much...
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At last, declare one more time, everything we do is leagel .
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