[Alko26]

Hello

I registered at Canbet with this offer:

USE BONUS CODE GAEPL200

*50% Match up to £200 Free Promotional Terms & Conditions:

Minimum purchase requirement to claim this bonus is £50 (€65)

The bonus will be entered into your account once you have turned over (bet through) your initial deposit three times in full (x3), and the events have been settled. Before withdrawal the qualifying deposit and bonus amounts must be turned over (bet through) Six times in full (x6), and the events have been settled. The maximum claim for this bonus is £200 (€260).

If the turnover requirement has not been met prior to any withdrawal, the bonus will be revoked (i.e. removed from the account). The bonus must be redeemed upon registration (on the “Join Page”), players who have not entered the correct bonus at this time will not be eligible for the bonus.

The bonus will only apply on your first deposit made within 30 days of registration.

Example:

Deposit £50 and receive a £25 bonus
Turnover required to receive this bonus: Qualifying Deposit x 3 = £50x 3 = £150
Turnover required to withdraw the bonus: (Qualifying Deposit + bonus) x 6 = (£50 + £25) x 6 = £450

Deposit £400 and receive a £200 bonus
Turnover required to receive this bonus: Qualifying Deposit x 3 = £400 x 3 = £1200
Turnover required to withdraw the bonus: (Qualifying Deposit + bonus) x 6 (£400 + £200) x 6 = £3600


I ask support they confirmed, so I turned over deposit and I got bonus, I turned over bonus more times even then requirement, and I won a lot, common amout is 2005ł,
during turnover I ask support if everything is ok with my account ,they said everything is ok with rollover so I was glad and carried on

so it was a moment I wanted to withdraw money, Bookie with A right? huh so I wasn't exepect any problem

Wrong!
withdraw was cancelled and support said (BTW they were very rude for me why? because I won ?? :-/) my bonus will be forfeited , because I can't withdraw anything
and I must have a balance cash 0 and then turnover for bonus requirement from the beggining

What?????????? this is totally absurd!

YEp true!, so whats the way to not lose bonus?
I must lose all my money 2005ł first and get balance cash 0, if not bonus 200ł will be revoked

Ok but I read bonus rules very carefully and I met requirement as you see, they don't care of this,
I don't know if they changes rules during rollover But I was following they rules what was before I got bonus

I'm very disappointed with Canbet, because I have two ways - lost all money and withdraw then bonus, ot withdraw and lose bonus

Totally unfair and unprofessional behaviour, with bookie with rate D F? ok but not bookie with A rating

Please SBR help me in this case look on the rule on the beggining, I did all the rule say and I was cheaten, they make me serious problem with withdraw ,

[Mudcat]

I read your post but I don't find it clear. This is the main problem:

Originally Posted by Alko26

withdraw was cancelled and support said (BTW they were very rude for me why? because I won ?? :-/) my bonus will be forfeited , because I can't withdraw anything
and I must have a balance cash 0 and then turnover for bonus requirement from the beggining

I'm not sure what that means.

FWIW I have always found Canbet to be quite good and fair. You could try filing a complaint with SBR.

[Alko26]

Dear Mudcat ok I explein it to directly

I met reqiurement of 6 times rollover deposit + bonus , morover I rollovered many more times because I liked their odds and offert so I didn't play only for rollover there

so I have 2005ł, and I make a withdraw, then I got email from support I can't withdraw because bonus will be revoked

SO I ask what I can do now? Must I rollover yet bonus or what?

answer "you must have 0 cash balanse and then you must turnover bonus 6 times yet"

yes I was suprised of this also, so what can I do now?
I must lose 2000ł and my balance will be 0ł then I can rollover bonus 6 times isn't it SIC?

"Jodi: No, we cannot process the withdrawal unless you have met the bonus turnover.
Me: now it's pathietic situation I have to lose 2000ł then rollover bonus 6 times and then I can do any withdraw"

[HeeeHAWWWW]

Canbet seem to think they can accept deposits under one set of conditions, then change them completely to make the bonus useless.

[Alko26]

Originally Posted by HeeeHAWWWW

Canbet seem to think they can accept deposits under one set of conditions, then change them completely to make the bonus useless.

correct completly another rules before and during, now bonus is useless for me because I would have to LOSE 2000ł and then I can turnover bonus 6 times, It's SIC and they told me I don't read rules and all the time they give me link to bonus rules?? for what??? when I registered I READ it DIRECTLY , and I followed all requirement morover , I rollover many more then was necessary, but it was some times ago but they can't change rules during rollover!

I can give SBR login to my account they can check and prove what I said...

[rookie]

Originally Posted by Alko26

I can give SBR login to my account they can check and prove what I said...

DO NOT give your login/ password / account details to anyone under any circumstances. Well, SBR guys would not accept it. But, you may end up offering it to someone else.

[Mudcat]

Sorry I'm still a little unclear. So is the problem that your account balance was not at zero when you did the deposit for that promo? So you never should have been eligible but someone there told you that you were?

They aren't trying to confiscate your whole balance, are they?

[HeeeHAWWWW]

Originally Posted by Mudcat

Sorry I'm still a little unclear. So is the problem that your account balance was not at zero when you did the deposit for that promo?

Old canbet bonus: straightforward cash bonus with rollover
New canbet bonus: only withdrawable if you lose all your deposit, and complete a rollover on top of that.


They've changed after he deposited, and somehow trying to claim the new conditions apply.

[Alko26]

Mudcat, no they don't want try confiscate my balance , only bonus

HeeeHAWWWW expleined it very well, Thats the point!

[Dark Horse]

This doesn't sound like Canbet at all. My feeling is that this is not the whole story.

Did you bet in the sportsbook? I seem to remember a list of exempted countries - as in not eligible for bonus- for bonus scammers, and I believe this was in relation to their casino. It's been a while, though; but it's somewhere in the SBR forum files.

[APK]

From what I understand your entire balance has to be in play, then you get the bonus and after that the roll over for the bonus starts.

If this is the case a last resort could be to throw your 2000 thingies (no idea what currency it is) on a 1.10 match and lay it on Betfair for a similar odd.

But first I hope SBR will look into this, because changing T&C's halfway during a promotion is absolutely not done.

[Mudcat]

Originally Posted by HeeeHAWWWW

Old canbet bonus: straightforward cash bonus with rollover
New canbet bonus: only withdrawable if you lose all your deposit, and complete a rollover on top of that.

I don't think I'm stupid but I am having a hard time wrapping my mind around this.

So you do a deposit. They add a bonus. You can use it for additional betting power but if you win, you can never withdraw it - like Carib's sticky bonus.

Except there is also a proviso where, if you lose the exact amount in your account so that there is only the bonus amount left, you can then begin a rollover and possibly get to withdraw eventually.

I could actually live with that. I would much rather have cash but a sticky bonus can be better than a freeplay.

But it seems needlessly complicated and of course they should not be applying new rules to old deposits.

[Dark Horse]

Originally Posted by APK

If this is the case a last resort could be to throw your 2000 thingies (no idea what currency it is) on a 1.10 match and lay it on Betfair for a similar odd.

You have 2000 thingies? How can you not know what currency your bonus is in?!

[bigboydan]

If you need some assistance please feel free to fill out a complaint form and one of us will inquire on your behalf in order to find out all the details surrounding your dispute sir.

[Alko26]

Bigboydan , yes I fill out complaint form, I will be waiting for respond,

and I bet only sportsbook normal bets, nothing special or weird

bet with betfair LAY? sorry i won't risk 2000ł because they change rule during bonus rollover

[APK]

Originally Posted by Dark Horse

You have 2000 thingies? How can you not know what currency your bonus is in?!

I'm sure he knows, but I don't know what currency 'ł' stands for.

[Alko26]

Originally Posted by APK

From what I understand your entire balance has to be in play, then you get the bonus and after that the roll over for the bonus starts.

If this is the case a last resort could be to throw your 2000 thingies (no idea what currency it is) on a 1.10 match and lay it on Betfair for a similar odd.

But first I hope SBR will look into this, because changing T&C's halfway during a promotion is absolutely not done.

what will I get in this way? if I bet 2000ł on 1.10 and I will win? , I can get bonus when my balance cash will be 0 first and then rstart rollover bonus, so I will have to lose 2000ł ,have any idea how to lose it and win in orher bookie? it's only solution I see

[APK]

Originally Posted by Alko26

what will I get in this way? if I bet 2000ł on 1.10 and I will win? , I can get bonus when my balance cash will be 0 first and then rstart rollover bonus, so I will have to lose 2000ł ,have any idea how to lose it and win in orher bookie? it's only solution I see

From another forum:

However, last month (cs said) they retrospectively adjusted their terms and conditions. Now when the bonus is released further wagering does not count until your cash balance is zero. They are saying that you need to then either lose your cash or have it all in play- then wager the bonus 200 6 times.....

From this I read that you don't have to lose your money, but that it all has to be placed on one or more bets.
That way your balance will be (temporarily) zero as well.

A ridiculous rule, if I were you I'd wait and see if SBR can help you, especially since you signed up with different terms and conditions.

[Alko26]

I ask them if is only solution to lose balance,
they insist , and they didn't tell me that all must be in play, only I must lose all and get 0 cash balance

[Ortho]

Originally Posted by Dark Horse

This doesn't sound like Canbet at all. My feeling is that this is not the whole story.

I'd disagree with you. It doesn't sound like the canbet of 12+months ago, but it tallies perfectly well with my experience of them in the past year. Before, they were excellent, recently, support are often aggressively rude and clueless and I have been screwed around about bonuses by them twice in the past year in situations where it would've never happened before. They have a customer service problem.

[Ortho]

I activated their glitch earlier in the year by losing all my balance where it says "Balance $0, Bonus $-200" or something like that, and when I contacted support (who have always just zeroed it out once your account is at zero) who told me that I was obligated to them under the terms of the bonus to redeposit with new money and complete the rollover so that the bonus number in my account would reset.

Also, OP, you might make sure you are talking to them during the Australian day bc a lot of the clowns in support work during their night, which is our day. When I contacted them at like 2am my time (late morning or early afternoon or something in aus), support was at its usual high standard both times.

[Alko26]

I agree about support I though it's only about me, they were very rude, they say like " you don't readrule I think", " you must have 0 we donn't care how or bonus revoked" and I have many question yet and they answer " sorry, is anything else what can I do for you?" etc and yes support from early morning 8am it was

[Alko26]

Ok THATS IT


my bonus was revoked (


here you go...

Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Andrew'
Andrew: Welcome to Live Chat Support. How may we assist you today?
Me: hello what about my withdraw, I see now bonus was revoked
Me: why?
Andrew: Please hold a moment while we review your enquiry.
Andrew: Would you like your withdrawal cancelled?
Me: no I want to know why my bonus amount was dissappeard /revoked
Andrew: Your bonus was removed because you wanted to withdraw.
Andrew: If you make a withdrawal your bonus is removed.
Me: yes but I met requirement 6 times rollover as your rules said
ME: so bonus should be realese
Andrew: The turn over only counts towards your bonus turn over if you bet with your bonus balance.
Andrew: It doesn't count when betting with your cash balance.
Me: so I must lose all and have 0 then bonus will be count for rollover right?
Andrew: Yes, your cash balance must be 0.00
Andrew: It will only count if you bet with your bonus balance.
Andrew: You can only bet with your bonus balance when your cash balance is 0.00
Me: But I followed rules and rollovered 6 times deposit+bonus, you changed rules during bonus rollover?
Andrew: Yes, we have recently changed the rules.
Me: but you can't change rules beetwen bonus rollover ?
Me: rules for me was 6times bonus+deposit, I followed it, and during rollover you change bonus rules is it possible?
Andrew: managment reserves the right to change these sorry
Andrew: it is in the rules
Andrew:: is anything else ?


Dear SBR staff I send complaint two you before revoked bonus and after revoke, please help mi in this case to get back my bonus amout which should be fair released after met rules bonus requirement.

[Dark Horse]

Wow...

Et tu, Canbet?

[tomwakefield]

Originally Posted by Alko26

Me: But I followed rules and rollovered 6 times deposit+bonus, you changed rules during bonus rollover?
Andrew: Yes, we have recently changed the rules.
Me: but you can't change rules beetwen bonus rollover ?
Me: rules for me was 6times bonus+deposit, I followed it, and during rollover you change bonus rules is it possible?
Andrew: managment reserves the right to change these sorry

Changing the rules and applying them retrospectively to ongoing wager requirements is unacceptable, in my opinion.

I accept that bookies can change rules when they like, but surely these should only be applied to subsequent bonus claims.

[Dark Horse]

Yes, the retroactive behavior must stop.

[Ortho]

OP, you really should talk to someone during the australian day while you wait for a response from sbr to escalate this further.

Looking back at my history, the people who didn't understand canbets own rules, stopped responding, hung up on me etc I all talked to at night.. When I talked to someone during the day (another person, obviously) in australia about my issue they solved it immediately.

[Alko26]

Bonus revoked, withdraw is still pending without bonus now, slowly I give up, I have never expected it canhappen to me with bookie with rate A ,

and support behave tragically, rude and unprofessional, where can I mention this? I wrote complaint to mail@canbet.com but this same guy who was on livechat answered me :-/

whats mail to their supervisor? canbet menagment has to know that are complains about their support staff

[Mudcat]

Very weaselly on the part of Canbet.


I would like to see an official comment from SBR.

[Stumpage]

Wow.....Surprising behaviour to say the least, from a book that I've always felt is(was) a pretty stand-up joint.....

[headgames]

I completely agre that it's unacceptable to have people sign up to the terms of a promotion only to revoke those terms and force new terms upon the registrant; terms which they have never even agreed to.

To say that the management reserves the right to do this is a complete nonsense as where do you draw the line? Let someone deposit and play fair by the terms they signed up to only to tell them the bonus actually doesn't exist anymore/they have to wager $150,000 for a $300 bonus?

It's up to them to make sure the number of new customers and bonuses are workable as they go along rather than to entice in all these new customers with offers on many different sites only to realise they don't want to or can't play ball anymore with these new customers.

Poor show, Canbet.

[HeeeHAWWWW]

Complain to their regulator.

[Mudcat]

Maybe I'm really dense but I still don't grasp how this bonus works. Is it basically a sticky bonus like Carib?

[Alko26]

When I registered it was cash withdrawble bonus with requirement 6 times deposit +bonus rollover, they changed their rules during ending of my rollover, but they were just in time before my withdraw.
and their support is very rude they suggest me I don't read their rules, bullshit, I read them directly, but I couldn't know they will change rules during rollover, is that my fault?

my amount still withdraw pending without bonus amount which was revoked

Thank you Canbet ! , you treat your customer like Typical bookie with A rating

[thedandy2]

Canbet have gone rogue

I referred a friend and she has been experiencing these hassles- so much so that i went around to her house to see the canbet conversations- as i thought she must have mucked something up. no. it's true.

i can confirm that a) she signed up under the same conditions- deposit 400 wager 1200 get a 200 bonus then wager 3600 for it to be released.
b) canbet then sprung the - we have new retrospective terms and conditions on her- when she completed the wagering

c) cs are rude and just refer clients to the - we can do what we like- clause

d) cs suggested- bet your balance on something low odds - 6 times and that should clear the wr

this is a partial solution but avoids the main point which is they have gone rogue with this and no longer deserve an a- rating.

one cs guy said- don't worry we will honor the original terms and conditions- and then the next one refused to.

i am honestly shocked by canbet.