[Wildy25]

I opened an account with these on the 3oth Nov to try and take advantage of the £60 bonus. On signing up and asking for the bonus to be credited I was told I had signed up too soon for it and the offer only started on the next day.

Basically theyve robbed me, my account balance went up to £844 through 2 bets I placed. They have now voided my deposit because I didnt give them all the documents they required within 36 hours, despite no mention of this on the deposit screen.

This is the transcript from my chat with CS

Cecil: Hi, I will be glad to assist you. May I please have your concern?
Dave: Hi, I am just wondering what is currently happening with my account
Dave: my Cash balance says -844 GBP
Cecil: I'd be more than happy to assist you with that particular concern, Sir.
Cecil: May I confirm if your member ID is *******
Dave: yes thats right
Cecil: Thank you for the information.
Cecil: May I please put you on hold for one to two minutes while I check on your account?
Dave: ok
Cecil: Thank you.
Cecil: I apologize to have kept you waiting and thank you for patiently holding.
Dave: no problem
Cecil: As per checking your deposit transaction **************** amounting to GBP 200, has been voided due to non compliance of documents.
Dave: I have sent through the required documents
Cecil: May I know the exact date you sent the documents?
Dave: December 2nd
Cecil: Thank you for the information.
Dave: The thing is, I was notified regardig the need for all these documents after I had deposited
Dave: There was nothing telling me I needed to produce all the documents required
Cecil: Please be reminded that you only have 36 hours for sending the documents if you missed the given time frame, we apologize as we need to void your deposit.
Dave: If I knew I had to send all these documents, I would of deposited through moneybookers where the same credit card is registered!!!
Cecil: We apologize for the inconvenience.
Cecil: However, the required documents are also stated in our Help Page.
Dave: But if the information is not displayed to me before I make a deposit and you actually accept my deposit how am I supposed to know?
Dave: Ive placed 2 bets while signed up to the site both of which are winners, 844 is not a small ammount of money
Cecil: That is why we automatically sent email to member's transferred via Credit Card and give them enough time to send the documents we need.
Dave: Im sorry but I don't think whichever documents I sent you would not have accepted them
Dave: I view my credit card statement online
Dave: It does not show on it my name, credit card number or address
Dave: only the statement
Cecil: As per the KYC Team, we do accept screen capture of online statement. However, it should include your name, credit card number and statement date that is not older than 3 months in it and also it must be a whole page screen capture including URL bar.
Dave: I have since sent this
Cecil: Also, we have not received a copy of your Photographic ID as we requested for verification.
Dave: I have now sent my passport to
Dave: I have also sent a recent bank statement
Dave: and the last crdit card statement that was posted to me before I chose to change to view them online
Cecil: You may send us an email to kyc@188bet.com to inquire about the documents that you sent.
Dave: but if your saying because I have not sent them within 36 hours thats it tough luck the money I bet in confidence with you is lost?
Dave: Though If I'd only deposited from the card through moneybookers with you then it wouldn't be lost
Cecil: We apologize as we need to forfeit your winnings.
Dave: I don't see how that can be fair or legal
Dave: why didn't u wait till I sent documents before allowing me to place any bets
Dave: Also following me sending the original documents I thought that were needed on Tuesday, December 02, 2008 3:25 AM, I didn't get an E-Mail later that day to say I need to send you more documents, I got an E-Mail on 02 December 2008 at 19:24:07 to say my deposit had been voided
Cecil: We sincerely apologize as it is our deposit policy using Credit/Debit Card.
Cecil: We sent you an email on December 3, 2008 3:24 AM.
Cecil: We only received your documents on December 2, 2008.
Cecil: You deposit approved last November 30, 2008.
Dave: I was only I aware I needed send those documents on the 1st of December
Cecil: Yes but we still give you enough time to send the documents even we stated in the email 36 hours.
Dave: I really cant believe that you think this can be allowed
Dave: The deposit should never have been accepted
Cecil: Again, we apologize for the inconvenience.
Dave: So If id placed bets and lost, you would've voided to
Cecil: Yes, Sir.
Dave: OK

Have I got a leg to stand on? Anything I can do?

Really cant believe they can get away with this, If Id just deposited through moneybookers wouldn't of had the problem I think!!!

[HeeeHAWWWW]

They're normally a good book, but I think you've been the victim of over-zealous application of their rules (and for credit cards rules have to be pretty strict, given the potential for chargeback fraud).

Hopefully when it's pushed further up the chain to someone with a little discretion, things will be sorted.

[moonbeam]

Originally Posted by HeeeHAWWWW

They're normally a good book, but I think you've been the victim of over-zealous application of their rules (and for credit cards rules have to be pretty strict, given the potential for chargeback fraud).

Hopefully when it's pushed further up the chain to someone with a little discretion, things will be sorted.

I can confirm 188 bet needs more than 72 hours to credit this bonus into my account.


And No HeeeHAWWWW; I don´t think they are a good book.

[tomcowley]

Yet another retarded freeroll. If none of your bets are valid without the documents, then they shouldn't allow any betting before receiving the documents. It's *never* the player's responsibility to respond to a random command in a given timeframe to keep earned money. If I don't log in to the book, or check my email for 2 days, byebye balance? WTF.

And there's no way the book really has the policy live chat claimed, letting anybody freeroll THEM by betting their balance, and if they lose, getting an automatic, unsolicited void by not sending in documents. Come on now.

[APK]

I think it's rather harsh, especially when you're used to playing at European books that sometimes not even ask for said documents for a pay out.

[Wildy25]

Thanks for your support guys, This is the E-Mail I sent to them regarding this situation and their "superb" reply.

Ive E-Mailed these guys for what its worth, I await a reply http://www.gov.im/gambling/players.xml

Is there anyone else who could help me out do you think, As I don't think E-Mailing 188bet is gonna make a signle bit of difference.

The thing is the documents they asked me to send they were never going to be satisfied with. I no longer recieve my statement through the post and the online statement didn't have all the different stipualtions they suddenly asked me for, funny how there is absolutley no mention of all this anywhere on the site before you make a deposit. Only a mention of it in an E-Mail they send after! They could have said you have to send a DNA sample to us within T minus 20 hours!! FFS




KYC20081205-0376‏
From: 188Bet KYC (kyc@188bet.com)
Sent: 04 December 2008 20:56:43

Thank you for choosing 188bet.

We understand your frustration by this time. However, we were unable to process the verification for you within the timeframe since we have not received enough documents as we requested. Moreover, as the transaction was already voided, all associated transactions such as your bets and winnings/ loses are considered void. The funds has therefore been returned to your Credit Card. Please kindly check with your credit card issuing bank for your funds.


Furthermore, we would like to inform you that we do accept the posted statement but it is already over 3 months which is not valid for our verification. You may submit again a new deposit using your Credit Card with the most recent Credit Card Statement that is not older than 3 months and we will process for you as soon as the new transaction comes through.


Rest assured that all the information that our customers supply to us are kept in high confidentiality as indicated in our Privacy Policy.

We sincerely apologize for all inconvenience you have encountered. Your understanding is highly appreciated.


If you have any queries on this email, please do not hesitate to contact us at kyc@188bet.com or our Customer Care team via Live Chat on our website.

Sincerely,


188bet Risk & Compliance Team

www.188bet.com

Phone: +442032869991

Fax: +442070228668

Email: kyc@188bet.com



------------------------------------------------------------



Sent: Thursday, December 04, 2008 7:36 AM
To: 188Bet KYC
Subject: FW: KYC20081203-0180



I have now sent you all the documents you require and more, If you had told me sooner that I had not sent the correct documents I would have rectified the problem and sent them sooner.

Now I have spoke to people on your live chat team regarding the situation. There was absolutley no display of the requirement for these documents on the desposit page, which I think is out of order as I would have deposited with moneybookers instead, with which the card in question is actually registered!! I was told by your live chat people that the details regarding having to send documents is in the help section of the site, now unless im a mind reader Im not going to look there am I. I have now since looked on the help section and the details regarding these documents are false also

"Authorization
For credit card deposits, you may (So no guarantee wether you will want the documents or not?) be required to provide all of the following as part of 188Bet’s authorization process:

A copy of the both sides of your credit/debit card. (I sent you this)
A copy of your driving license or passport with photograph. (I sent you this in the 2nd E-Mail)
Any utility bill. (I sent you this)
We retain full and sole discretion to determine whether document received is acceptable. Credit cards from some countries and /or banks may not be permitted. "

There seems to be a distinct lack of mention for the statement from my credit card that seemed to be such an issue there?

Now take into consideration that I may well have not checked my E-Mails in the time between me depositing and placing the 2 bets I have placed. If I deposit the money, you approve it, how am I to be any the wiser?

At the end of the day you have allowed me to bet with money that you and only you approved from me, If you were going to void this money then no bets at all should have been allowed to be placed until you saw the required documents. You accepted the bets I placed and should fulfill your requirements to me as a customer of fulfilling this agreement, I have never encountered anything like this before.

I would request that you fully reimburse the money that I have won whilst signed up to this site.

[moonbeam]

Originally Posted by Wildy25

Thanks for your support guys, This is the E-Mail I sent to them regarding this situation and their "superb" reply.

Ive E-Mailed these guys for what its worth, I await a reply http://www.gov.im/gambling/players.xml

Is there anyone else who could help me out do you think, As I don't think E-Mailing 188bet is gonna make a signle bit of difference.

The thing is the documents they asked me to send they were never going to be satisfied with. I no longer recieve my statement through the post and the online statement didn't have all the different stipualtions they suddenly asked me for, funny how there is absolutley no mention of all this anywhere on the site before you make a deposit. Only a mention of it in an E-Mail they send after! They could have said you have to send a DNA sample to us within T minus 20 hours!! FFS




KYC20081205-0376‏
From: 188Bet KYC (kyc@188bet.com)
Sent: 04 December 2008 20:56:43

Thank you for choosing 188bet.

We understand your frustration by this time. However, we were unable to process the verification for you within the timeframe since we have not received enough documents as we requested. Moreover, as the transaction was already voided, all associated transactions such as your bets and winnings/ loses are considered void. The funds has therefore been returned to your Credit Card. Please kindly check with your credit card issuing bank for your funds.


Furthermore, we would like to inform you that we do accept the posted statement but it is already over 3 months which is not valid for our verification. You may submit again a new deposit using your Credit Card with the most recent Credit Card Statement that is not older than 3 months and we will process for you as soon as the new transaction comes through.


Rest assured that all the information that our customers supply to us are kept in high confidentiality as indicated in our Privacy Policy.

We sincerely apologize for all inconvenience you have encountered. Your understanding is highly appreciated.


If you have any queries on this email, please do not hesitate to contact us at kyc@188bet.com or our Customer Care team via Live Chat on our website.

Sincerely,


188bet Risk & Compliance Team

www.188bet.com

Phone: +442032869991

Fax: +442070228668

Email: kyc@188bet.com



------------------------------------------------------------



Sent: Thursday, December 04, 2008 7:36 AM
To: 188Bet KYC
Subject: FW: KYC20081203-0180



I have now sent you all the documents you require and more, If you had told me sooner that I had not sent the correct documents I would have rectified the problem and sent them sooner.

Now I have spoke to people on your live chat team regarding the situation. There was absolutley no display of the requirement for these documents on the desposit page, which I think is out of order as I would have deposited with moneybookers instead, with which the card in question is actually registered!! I was told by your live chat people that the details regarding having to send documents is in the help section of the site, now unless im a mind reader Im not going to look there am I. I have now since looked on the help section and the details regarding these documents are false also

"Authorization
For credit card deposits, you may (So no guarantee wether you will want the documents or not?) be required to provide all of the following as part of 188Bet’s authorization process:

A copy of the both sides of your credit/debit card. (I sent you this)
A copy of your driving license or passport with photograph. (I sent you this in the 2nd E-Mail)
Any utility bill. (I sent you this)
We retain full and sole discretion to determine whether document received is acceptable. Credit cards from some countries and /or banks may not be permitted. "

There seems to be a distinct lack of mention for the statement from my credit card that seemed to be such an issue there?

Now take into consideration that I may well have not checked my E-Mails in the time between me depositing and placing the 2 bets I have placed. If I deposit the money, you approve it, how am I to be any the wiser?

At the end of the day you have allowed me to bet with money that you and only you approved from me, If you were going to void this money then no bets at all should have been allowed to be placed until you saw the required documents. You accepted the bets I placed and should fulfill your requirements to me as a customer of fulfilling this agreement, I have never encountered anything like this before.

I would request that you fully reimburse the money that I have won whilst signed up to this site.

This book is kind of unpredictable.

I can´t say I like them

[juzgotlucky]

I truly understand you and I already experienced this situation with them when I first deposited via credit card they are asking for documents and bank statement for address verification and telling me that its not clear and asking for a scan copy or a bigger size... It really got me frustrated and send email to admin@188bet.com and telling them that I'm angry and really frustrated. But since i cannot do anything anymore because said its part of their verification instead i send them what they want and within the day they solve my issue. I got my funds back!

So you mean other bookies do not require to send documents? Why also ask me to send at mansion88, 12bet and pinnacle? ahhh maybe bec they are asian bookies too...

Sorry to hear your problem wildy25.

[Wildy25]

Here's the latest E-Mail from them, seems they may be giving me a chance!! Wether the documents I send will meet the randomly chosen stipulations reamains to be seen lol

Thank you for choosing 188bet.


We are writing to give you an update with regard to your deposit transactions via Credit Card. As per our records, we have indeed sent you an email requesting you to provide documents for verification. It was also clearly stated on the said email that if you fail to furnish us with documents on the given timeframe, we will be refunding your deposit and forfeit the winnings.

However, since we value you as our very own customer, out of goodwill, we will be giving you compensation equivalent to your winnings with the following conditions:


- First, you need to provide us all the required documents for verification.


- Once you are verified, you need to do the deposit of the amount equivalent to what was refunded to you which is in this case amounting to 200.00 GBP.


- Once your deposit will be approved, then we will give the necessary amount in your account but as our withdrawal rule, you need to play your deposited amount in full before you can make any withdrawal request.


Should you find ambiguity regarding this email, please do not hesitate to contact our Customer Care Team, available to you 24 hours a day, 7 days a week. You can send email to us at help@188bet.com or simply visit our website to choose Live Chat option and we will be more than happy to assist you.


We look forward to serving you better.



Sincerely,



Catherine Higino

Customer Relationship Manager

www.188bet.com

[moonbeam]

188bet´s "in play betting" is horrible

Please check your bets...

Please check your bets...

Please check your bets...


DANGER....


DANGER...

90 seconds later bet was confirmed.

What kind of sh!t is this?

[pjesnik24]

who is the best for inplay? I personally have best experience with 188bet, much better than with sbo or mansion88

[moonbeam]

Originally Posted by pjesnik24

who is the best for inplay? I personally have best experience with 188bet, much better than with sbo or mansion88

For inplay betting, I guess nearly every european book is better (expekt of 10bet of course )

[juzgotlucky]

Originally Posted by pjesnik24

who is the best for inplay? I personally have best experience with 188bet, much better than with sbo or mansion88

me either I personally like 188bet but I also like pinnacle and mansion88... I juz dont have an idea why they do not like them as tey are one of the ood bookies i know...

[Teddy_KGB]

Is there somebody asian bookie expert here? Why do I have to wait sometimes more than 90 second until they accept my bet in live betting?? Nowadays I play at 188bet, and its very annoying..

[pjesnik24]

because it is a corner kick, free kick, counter attack or a similar situation. when the game is safe in midfield they accept all danger bets. not only 188bet but also sbobet, 12bet and mansion88 (which are the slowest one to accept if you are betting over goals and the fastest ones if you are betting under. Other bookies I find fair with this"danger" stuff)

[Teddy_KGB]

Yes I know, not only 188bet has this unfair system, and you are right, mansion88 is the worst as I remember. Now example I've tested, Bremen-Hamburg in live,i'm watching... when the ball was in "safety", they immediatly accepted my bet. But example on a lower match (which is not coveraged in TV), I think I will never see immediatly accepted bet, even the ball is in safety, whatever where is the ball,, they surely will wait 10-90 seconds until they accept my bet. Sometimes I see good odds differing, example on bwin under odds 2.20, at 188bet the over at least 2.00, I took the under, and if I took the over at 188bet, I have to pray dont score in that neverending waiting, until they accept my bet.

[pjesnik24]

I do not know about lower leagues because I cannot check that for the obvious reason that there is no coverage in my country. but 12bet has sometimes livescreening of particular games, sometimes very strange lower league games so I am not really sure how they are able to offer all those games live, do they watch it on TV or just follow it over the radio somehow

[pjesnik24]

still, probably rogue or kiwi know more about this subject

[munchen]

I been using 188bet for more than 2 years and had no problem with them as long as i comply with all their rules.
The thing about in play is normal for all asian bookies.
They usually wont accept bets straight away if there the situation is not safe.
I have ever waited for nearly 2 minutes for my in play bet to be accepted and sometimes it get voided too.
This is pretty normal for 188bet,12bet,sbobet,mansion88,bet365 and most other bookmakers that i have used.
The withdrawal is the most annoying thing probably but it is stated quite clearly in their rules that it takes 1 to 3 days and sometimes 1 1 to 5 days for whichever kind of withdrawal u make with them.

I am quite happy to use 188bet and 12bet because i mostly play in play on soccer only and this two bookmakers offer the most matches and leagues that we could win easy money.

[munchen]

Originally Posted by pjesnik24

I do not know about lower leagues because I cannot check that for the obvious reason that there is no coverage in my country. but 12bet has sometimes livescreening of particular games, sometimes very strange lower league games so I am not really sure how they are able to offer all those games live, do they watch it on TV or just follow it over the radio somehow

Bookmaker like 12bet uses a satelite for them to view the games.That is why you see sometimes very unknown leagues.

[noyb]

Originally Posted by munchen

Bookmaker like 12bet uses a satelite for them to view the games.That is why you see sometimes very unknown leagues.

not exactly true. i'm sure they use satellite feeds for bigger games, but the average polish youth league game or third division swedish game isn't video-ed or broadcasted anywhere in the world. for this they hire live commentators who sit in the stadium with their mobile and keep in direct contact with the book about what is going on. so your bet on minor soccer will need to be verfified this way, and this can take a while obviously.

[raddle_snake]

Originally Posted by munchen

I been using 188bet for more than 2 years and had no problem with them as long as i comply with all their rules.
The thing about in play is normal for all asian bookies.
They usually wont accept bets straight away if there the situation is not safe.
I have ever waited for nearly 2 minutes for my in play bet to be accepted and sometimes it get voided too.
This is pretty normal for 188bet,12bet,sbobet,mansion88,bet365 and most other bookmakers that i have used.
The withdrawal is the most annoying thing probably but it is stated quite clearly in their rules that it takes 1 to 3 days and sometimes 1 1 to 5 days for whichever kind of withdrawal u make with them.

I am quite happy to use 188bet and 12bet because i mostly play in play on soccer only and this two bookmakers offer the most matches and leagues that we could win easy money.

I have an account with 12bet and 188bet, so far haven't encounter any problems or abnormalities in my account. Right now, I'm enjoying the horse racing and Specific 15-Minute Over/Under (OU) which they just launched recently..

Best of luck to us! lols!

[Teddy_KGB]

Ewallet withdrawal "speed" at 188bet :

"Please be reminded that we are committed to process each withdrawal request within 2-3 working days timeframe, excluding Saturday and Sunday. Rest assured that we will do our best to hasten the processing of your request."

Hmm, maybe I should remind them that pinnacelsports.com usually process the ewallet withdrawals in 15 minutes.

[the_fredrik]

I have just tried 188bet.com and must say that I am very impressed with their bookmaking on soccer. Huge limits (same order of magnitude as Pinnacle, sometimes larger) and really low juice on asian handicap.

I also agree with that their "verification" process is very annoying and time-consuming (and does not prove anything really) but it is a one time thing.

But the important thing: How safe is my money there?
Why does not SBR have a rating for them?

All opinions/experiences are welcome...

[pjesnik24]

Originally Posted by the_fredrik

I have just tried 188bet.com and must say that I am very impressed with their bookmaking on soccer. Huge limits (same order of magnitude as Pinnacle, sometimes larger) and really low juice on asian handicap.

I also agree with that their "verification" process is very annoying and time-consuming (and does not prove anything really) but it is a one time thing.

But the important thing: How safe is my money there?
Why does not SBR have a rating for them?

All opinions/experiences are welcome...

very good bookie just slower payouts than sbo or 12bet

[Barbarian]

not to mention 400 leagues for live betting
in soccer it is almost everything including reserves and youth squads
fantastic

[Karla]

Originally Posted by Barbarian

not to mention 400 leagues for live betting
in soccer it is almost everything including reserves and youth squads
fantastic

are you talking about 188BET or 12BET or SBO? Coz as far as I have noticed, it is 12BET that has the most number of live matches in asianbooks to date not to mention the live streaming.

[Barbarian]

I am talking what is in subject of this topic

[Kaesar]

Hi guys, as concerning 188bet.com ... do they still have delays on moneybookers deposits? If i'm not mistaken i remember they used to have slow timings on that. Is it now instant like it's meant to be?

Cheers

[sinkhole]

I made a $800 deposit 2days ago and it was in my account right away
it was whit moneybookers

[Kaesar]

Originally Posted by sinkhole

I made a $800 deposit 2days ago and it was in my account right away
it was whit moneybookers

Thanks