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  1. #1

    Newest way to steal (really): Sportsbook.com (Sportsbook.ag)

    Hello folks:

    Been away from the board quite a while, good to be back on.

    Stopped playing with Sports.com because of all the hassle with payouts. An electronic wallet helped for awhile, but that began to get painful too.

    Anyway, just played at the local casino and then a week or so ago, out of boredom, went to sports.com and saw they have shut down and moved all accounts to Sportsbook.com (yep, here it comes). Opened an account last night with SB and played my stake to $8G. Came home tonight to find my account shut down. Chat rep. says they closed they account and will not pay my winnigs because becasue case notes from the defunct sports.com say I had asked sports.com to close my account gambling problem. WTF!

    It is my word against theirs and they just keep repeating the same thing as if it is true. They have my coin and they would not give me a name of a customer relations person, nothing. And no, I did not ask anyone to shut my account. And if I did, what does it matter once they take my money and let me play? And of course I argued that with them like an idiot.

    Not asking for anyone to take a side on this, just giving you a heads up. Real deal. For the uninitated, I hope it steers you away from SB.com. I know someone is stealing, just do not know who. If there is a SB person monitoring this...check your house or get your cut. I hope your site suffers the same fate as sports.com.

    I know some of you are going to say SB has always been a problem, I have a friend play there for years. Slow yes, but always pay. I was willing to take slow just for the convenience of playing at home and I like the software.

    Here is the meaningful pieces from an extremely long chat SB.com (SBR has the whole thing)...if it is of any value (pardon the typos, my machine is screwed up and I was seeing red). I am sure it is not coherent, I was not prepared at all.

    Already filed a complaint theough SBR, any other suggestions...much appreciated. Otherwise, just hope someone can learn from it.

    - T


    Please wait for a site operator to respond.
    You are now chatting with 'Kristen Black'
    Jim N.: hello
    Kristen Black: Hello Jim.
    Kristen Black: How may i help you?
    Jim N.: Whyt a disabled screen? did I ge
    Jim N.: Why did I get a disabled screen?
    Kristen Black: Please give me a moment to look into this...
    Kristen Black: Your account was close due to gambling problems.
    Kristen Black: And it will remain close.
    Jim N.: Can you explain that to me? Where did that come from?
    Kristen Black: Sure let me explain
    Kristen Black: You had an account on sports.com that was close due to gambling problems,and any related account was close as well.
    Kristen Black: Any other account that you set up,even if it is on another site,will be close as well,for your security
    Jim N.: OK, I do not have a gambling problem, first. Second, Sports.com salesman calling my home is inapporpriate...I stopped playing. If they put that in my record it is beyond inappropriate and untrue.
    Kristen Black: Please hold for a moment
    Jim N.: And in addition you allowed me to sign up at Sportsbook.com, took my money and allowed me to play. Now you are telling based on a realtionship with a company I knew nothing about your realtionship with...you are disabling my account?
    Kristen Black: On march 23 2010 you contacted us to inform us that you had gambling problems and to close your account and never reopen it again,and we will not do it,as per your request
    Jim N.: I am sorry, I did no such thing.
    Kristen Black: This is for your own security.
    Jim N.: Kristen, you can recount your case notes all night, they are wrong and you owe me $8,000. Your charge posted to my CC, it was at risk. We are crediting is furture tense and you had no business accepting my play and deciding not to pay after the fact.
    Jim N.: Please provide me the name of the people in customer relations, no fault of yours but I want to get theis straightened out asap.
    Kristen Black: Please give me a moment to look into this...
    Kristen Black: On January 24th, you sent us an email to cashier@sports.com, saying "Close my account immediately. Do not suspend the account, please eliminate it.
    Jim N.: Sorry Kristen, not me and for sure not sportsbook.com
    Kristen Black: We are a respectful Sportsbook, and if a customer contacts us telling us that he has gambling problems, we'll take care of the situation carefully, and will close every account for your security, and as per our House Rules, any account closed due to Gambling Problems will remain closed.
    Jim N.: So we are clear, I did not ask you to close anyould be asking a player for their account #, name and password if they wasnt to to that. I am a respectful player too, I pay immediately and wait endlessly for you to pay at times. And for that reason, only, I have played less.
    Kristen Black: The money should be reflected in your card by the drop of the next billing cycle, that might take up to 15 business days.
    Jim N.: You will not give me a contact please, yes or no? I expected to place football bets tonight, not this.
    Kristen Black: You contacted us directly from your email address on file
    Jim N.: I did not contact you from that email address, at this poiunt it is your problem. You charged my account, I played, I won, I have screen shots, I will take it to the next level. What you are doing is wrong, it is not respectful, legal or morale.
    Kristen Black: James, you contacted us from the email address on file, I have that information in front of me, stating that, and regarding the $1000.00 you deposited, it has been credited back to your card.
    Jim N.: Waiting Kristen, a contact?
    Kristen Black: Your account will not be reopened, as per your request. Is there any other matter you want to discuss before I let you go?
    Jim N.: You can answer my questions, will you provide me a contact or not?
    Kristen Black: A contact for what?
    Jim N.: Customer relations.
    Kristen Black: We are customer service
    Jim N.: You are not policy.
    Kristen Black: As an internationally respected online gaming company we are committed to promoting a responsible attitude to gambling
    Jim N.: Are you comitted to getting your records correct, treating acustomer as such, and not taking my winnings? DOes not seem so.
    Kristen Black: We do not owe you money, because you are not able to play with us, and we credited back the money that you deposited on this account
    Jim N.: I know this not easy on either end and I will do everything I can to get my funds but also to make you understand I did not resign my account. That aside, how can your system even let me in?. How does that happen? if you do not want my play? Same name, same CC, same everything.
    Kristen Black: Unfortunately the system detected it after you made the initial deposit, however, we sent you that money back, so there was no risk.
    Kristen Black: We give customer service to Sports.com, Sportsbook, Superbook, and many other sites.
    Jim N.: Lose a lot of creditbility there I am afraid. If I had gotten to zero, I am sure you would not have sent me an email saying you were crediting my account. In fact you have not done so despite claims you credited my account so...not credible.
    Kristen Black: We credited your account back, you can take my word, that is noted on your account.
    Kristen Black: *card
    Jim N.: We are done here, you have done nothing but read back from a screen, to a person that was a customer of what I guess is a conglomorate for a lot of years and with my $8K in you pocket. You can keep saying the same things all you want, it does not make it so. I never sent you an email, you did not verify said email with my iD, account # and password, you did take my money last night, I did play, I did win, you did shut my account afterward and you are refusing to pay.
    Jim N.: And you are refusing to give me the name of an executive to discuss this with,
    Jim N.: Good night.
    Kristen Black: The information came from your email address, so it is enough to determinate that itwas you.
    Kristen Black: We sent you the money that you deposited, and we do not owe you money, is there something else that can I assist you with?
    Jim N.: Kristen, if you had any idea on how easy it is to spoof an email you would not say that.
    Kristen Black: Unfortunately you are responsible of the information on your account and your email address.
    Jim N.: No wait, again. If you got an email saying I did not want to play ever again you shoul have take the miniimal steps to make sure it was me. I can absolutely assure you did not.
    Kristen Black: Have a wonderful night! We really apologize for any inconvenience that this situation may cause to you
    Jim N.: Yes I am sure your company sees itself as responsible for nothing.
    Kristen Black: As i said you are responsible of the information on your account and your email address.
    Kristen Black: You stated that you have Gambling problems, and that's the information we need to close an account due to that, for your own security..
    Jim N.: I stated nothing, you are reading from a screen. You never authenticated it obviuously. Why would you turn away a good customer?
    Kristen Black: We already discussed this James, if there's nothing else that I can assist you with, I will let you go.
    Kristen Black: Thank you for chatting with us today. If you've got a moment, please click here; we'd really appreciate your feedback.
    Last edited by Trespass; 08-12-11 at 09:56 PM.

  2. #2

    i believe you will get your money-with SBR's help-they are being ridiculous

  3. #3
    ThaWoj's Avatar Become A Pro!
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    Quote Originally Posted by Trespass View Post
    Kristen Black: Thank you for chatting with us today. If you've got a moment, please click here; we'd really appreciate your feedback.
    wonder what the feedback was lol

  4. #4

    Why the heck is talk about erections in this thread

  5. #5

    Trespass,

    This is a bizarre case. You might file a complaint. There is a small chance it can be resolved.

  6. #6

    Folks:

    Thanks for the input and support. I am still boiling but a little more lucid. I filed a complaint with SBR but will have to revise to something more articulate. In the meantime I sent a complaint letter to Antigua's Directorate of Offshore gaming:

    Complaint: On the evening of August 11, 2011 I opened an account at sportsbook.ag with US $1000. My account increased to US $8030. On the evening of August 12, 2011 I discovered that my account had been closed by sportsbook.ag. The online sportsbook.ag representative (online chat) said that they had taken over sports.com (I had an account there previously) and, because they had an email on file that I had asked sports.com to terminate my access due to gambling concerns, they were not going to pay my winnings.

    There are a number of problems with what sportsbook.ag did.

    1) Any email from me to sports.com requesting access be terminated should be authenticated by the provider with the account #, account name, password. Sportsbook.ag does not contend any of that was not done and it should be required of any company that seeks to deny access to an honest player. It should be the companies burden to ensure voluntary requests to terminate playing privileges are authentic, lest the company choose to eliminate (or slow pay) players that have legitimate success.

    2) Any comments/request that may or may not have been made to sports.com are irrelevant anyway, as the relationship between sportsbook.ag and sports.com were unknown to me nor was it disclosed to myself or the general public in any way (a comment to one vendor does not mean, in any way, that a player does not want to play anywhere ever again).

    3) If sportsbook.ag were being socially responsible as they claim, they should be required to match data before any player can register/deposit. To not do so leaves any claim that they would refund a deposit after a player loses their stake seriously in doubt,

    4) Once sportsbook accepted my deposit and let me put my money at risk they should be required to meet my risk with the potential to pay any winnings that may result. I seriously doubt I would have been offered a credit by sportsbook.com if I had lost my stake.

    5) The sportsbook.ag chat line representative denied me access to a customer relations representative or other responsible company official.

    Sportsbook.ag has stolen U.S. $7030 from me, nothing less.
    Last edited by Trespass; 08-12-11 at 09:56 PM.

  7. #7

    i had played there and lost my fair share of times but I decided to stay free and clear of sportsbook.com once they decided to take over all the accounts which players held at other jazette books which have decided to close or consolidate. I agree very easy way for them to say you had multiple accounts, bonus abuse and the list goes on and on. I will likely never play there ever again. Sketchy!!

  8. #8

    If he or she would of lost, what would the sportsbook say then that he or she didn't have a gambling problem? Regardless if the post is telling the truth or not month later people can afford to lose money then they did in the past and should be able to play. An example would be someone making $30,000 a year and has lost $10000 sure that is a gambling problem, but what if 2 year later they make $150,000 and wants to gamble 10k in a year. It should not be called a problem later if they do make enough money in life that they can afford to throw away some money on a chance.

    Just saying things can change from a month or two and a year and they should be able to play.

  9. #9

    I would go to every forum on earth and let everybody know (let sportsbook know you are doing this by emailing them links to your posts). I would also call their 1800 number non stop. Hundreds of times per day until they got the message. Smack a bully right between the eyes. This is criminal activity by them, so you have to step up your game and then they will beg you to stop. No messing around. Even if you get the money I would torture them after that.......wait until about an hour before NFL kickoff each week and then have 20 friends call them over and over and over and let them know why.

    Bottom line is that this is an extreme case that calls for immediate and extreme action. Keep turning up the volume until they crack.

  10. #10

    i think you did send the email prob after a bad nite we have all had them but neverthe less what do they care and you should be payed, im sure ppl in cost rica really are worried about a problem gambler in US if you lost you would never have seen the 1000 the only place that had no risk was them gl bro

  11. #11

    There's gotta be a lot more to this story than what we know so far.

  12. #12
    Kindred's Avatar SBR PRO
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    even if you did turn your account off for problem gambling, they have no case. Not like if you lost the deposit they were going to refund you because you shouldn't have been playing in the first place. Hope you get paid
    175 pts

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  13. #13

    wow .. just unreal .. not only does it suck enough for u guys in the USA when it comes to betting online .. but now you have to worry about being payed too and not scammed .. FK sportsbook.com .. I hope they end up in jail where they belong ..

    I will do everything in my power to make sure no one deposits at that scam of book ..

    If I were you .. I would stick with Bookmaker or an exchange like betfair for the guys who are in USA ..

    since I am in Canada though I just use Pinnacle and they are absolutely wonderful when it comes to getting payed .. always within minutes

    hope everything works out for u and u get payed .. don't expect anything other then a FULL amount of payment from them .. don't back down and keep calling and contact an Attorney if it's necessary so they can send a letter

  14. #14

    Update: I sent sb.ag emails letting them know I contacted the authorities and SBR. BewareOf5Dimes I will take your advice and start calling (Monday). Thanks for the advice all.

  15. #15

    Quote Originally Posted by LordVodka View Post
    There's gotta be a lot more to this story than what we know so far.
    I agree. I mean I think the book should definitely pay this guy based on what we know so far, but I would not be shocked at all if he absolutely did send that... OP kinda danced around it in the chat transcript "not me, and definitely not sportsbook.com" which to me is admitting he probably did it.

    However, I guarantee this doesn't come up if he loses the initial deposit. So in that sense its a clear shot taking and I always favor the player in those situations. They should pay him under the facts we know unless there is something else floating around there that would materially effect the facts as they stand.

  16. #16
    Bill Dozer's Avatar SBR PRO
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    Let's hang on a day and see what talking points there are. If its as simple as them letting you risk funds and later saying they don't want to pay then it's an easy argument. Unfortunately Sportsbook.com group including and especially Sports.com have stiffed big winners in the past.

    It's a bad time of year for bad press for them.

    SBR Founder Join Date: 7/12/2005


  17. #17

  18. #18

    Quote Originally Posted by KEdge2k View Post
    I agree. I mean I think the book should definitely pay this guy based on what we know so far, but I would not be shocked at all if he absolutely did send that... OP kinda danced around it in the chat transcript "not me, and definitely not sportsbook.com" which to me is admitting he probably did it.

    However, I guarantee this doesn't come up if he loses the initial deposit. So in that sense its a clear shot taking and I always favor the player in those situations. They should pay him under the facts we know unless there is something else floating around there that would materially effect the facts as they stand.
    KEdge2k I know how that sounded, I was still was too pissed to be articulate. All I meant was I was only playing with sports.com, so I did not (why would I) send sportsbook.com anything. Anyway, don't care if they got a note from me, my wife, a spoof or a hacker...unless they authenticate any person surrendering playing privileges...and disclose the relationship between all their books to the player....how can they legitimately suspend the player from all of their books? I am only arguing this scenario because that is the only dialogue they will give me.

    Besides once they took my money and let me play their argument no longer mattered. Period. A bricks and mortar casino would never try to get away with this. Unless you cheat, they would walk you to the door with your winnings if they did not want you there.

    Sorry, not looking for everyone to agree just haven't gotten it out of my system yet. SBR has already responded and will look into it. So grateful they are around.

  19. #19

    Quote Originally Posted by Trespass View Post
    KEdge2k I know how that sounded, I was still was too pissed to be articulate. All I meant was I was only playing with sports.com, so I did not (why would I) send sportsbook.com anything. Anyway, don't care if they got a note from me, my wife, a spoof or a hacker...unless they authenticate any person surrendering playing privileges...and disclose the relationship between all their books to the player....how can they legitimately suspend the player from all of their books? I am only arguing this scenario because that is the only dialogue they will give me.

    Besides once they took my money and let me play their argument no longer mattered. Period. A bricks and mortar casino would never try to get away with this. Unless you cheat, they would walk you to the door with your winnings if they did not want you there.

    Sorry, not looking for everyone to agree just haven't gotten it out of my system yet. SBR has already responded and will look into it. So grateful they are around.
    I understand Trespass -- but again, I note that you do go out of your way to dance around whether or not you ever sent this e-mail to shut you down that they claim to have. You obviously didn't send it directly to sportsbook.com, but nevertheless, you definitely sent it to some site. Could you anticipate they would become related? Probably not.

    Either way, I think that is probably irrelevant. They accepted your deposit, they need to pay you. End of story. They surely wouldn't be reimbursing you for your initial deposit if you lost instead of won. That settles it for me really -- shot taking from books should be highly discouraged.

  20. #20
    Bill Dozer's Avatar SBR PRO
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    Exactly, they booked it (a fair wager with funds at risk), they pay it.

    SBR Founder Join Date: 7/12/2005


  21. #21

    Was this your first deposit with Sportsbooks.com? Did all of the wagering take place in the casino? Impressive wins if it did.
    Good luck getting you winnings but I doubt it will happen considering who you are dealing with.

  22. #22

    Quote Originally Posted by PD77 View Post
    Was this your first deposit with Sportsbooks.com? Did all of the wagering take place in the casino? Impressive wins if it did.
    Good luck getting you winnings but I doubt it will happen considering who you are dealing with.
    No I was with them a few years ago, but 2 - 3 months to get paid did it for me. I tried the greek and carib...had a hell of a time depositing. 2 + 2 I thought online days were over. Casino 30 miles away now, much more enjoyable. Tried SB last week for the first time in a year or more...took about 9 hours to nurse my total up that high playing three hands.

  23. #23

    Update: Heard from the Antiguan government today, they got started on an investigation so we'll see. I still think the fundamental regulatory rule should be you accept money, they play, they win, you pay. Today sportsbook.ag told SBR I closed an account with them three weeks prior to opening the account on 8-11-11. WTF, another total fabrication. Anything to try and steer arbiters away from the fundamental regulatory rule. Who in sportsbook.ag (probably the comptroller) is cashing out my $8K into one of his/her own accounts? Gotta be.

    I have no doubt all those slow pays were "borrowed" by some party or another over the years either.

    If this were not so costly it might be funny. But it is so it is not.
    Last edited by Trespass; 08-18-11 at 08:47 PM.

  24. #24

    Did they provide SBR a copy of the so called email you sent them asking to close your account?

    Either way they should pay anyways since it was a different book you played at. It shouldn't matter if the books are related.

    Good luck and hope you get paid soon.
    600pts

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  25. #25

    Keep us updated .. I hope these theives get it up there ass hard .. they need to be in the list of Black listed books .. they sure have no problems taking deposits .. but when it comes to withdraws .. DAM these guys are something else

  26. #26

    Quote Originally Posted by big joe 1212 View Post
    Did they provide SBR a copy of the so called email you sent them asking to close your account?

    Either way they should pay anyways since it was a different book you played at. It shouldn't matter if the books are related.

    Good luck and hope you get paid soon.

    Tx Joe, no one at SBR made any mention of the email...jumped right to that three week thing which is even more bizarre than the email thing. Not sure I really understood anything about the three week thing. Show me an email, show me a log, show me SOMETHING! Like you said it doesn't matter anyway. I played, they should pay. Cannot wait for U.S. based companies to get in the game. Jazzette will dry up like a old maid's cooch.

  27. #27

    I was handling the dispute.

    The book provided satisfactory evidence that
    1. The player had a prior account at Sportsbook.com. It was closed for gambling problems. The player was advised that "Communication with customers who have claimed gambling problems includes notice that any accounts opened in the future will be inactivated. He will have received this notice on all related accounts that we closed once he made his claim."
    2. After having all his accounts closed, the player opened another account at a Jazette book. After losing his balance, the book refunded his deposit. Jazzette management states that this family of books will void any wager from a player with self-reported gambling problems, and return the deposit.
    3. After the first set of accounts was closed, and another account was created and closed with its deposit refunded, the player opened another account at Sportsbook.com (where he had an account closed earlier). This account is the subject of the complaint.
    4. Sportsbook.com closed this last account 1 day after it was opened, voided his wagers (as they did with the account in paragraph 2 where they player lost) and refunded his deposit.

    The player denies sending any email to Jazzette about a gambling problem. Sportsbook.com provided emails from the player, and to the player explaining the closure of all related accounts. The player argued that Sportsbook.com had a duty to authenticate the email in case it was spoofed.

    The first issue of fact was: did the player send an email to Jazzette requesting all his accounts be closed? I concluded that more likely than not, this happened.

    The second issue of fact was: did the player have notice that any deposit at Sportsbook.com would be refunded, and all wagers voided? I concluded "Yes". The key point was that the player had a prior Sportsbook.com account which was closed at the same time that he received an explanation.

    Could the book have fabricated all the evidence here? While possible, that isn't how I have seen Sportsbook.com operate. If they disagree with SBR, they don't bother fabricating things to defend themselves (compare to SBG, which does). It looks like Sportsbook.com handled this account in the same manner that it did his earlier account that was opened up improperly -- all wagers were voided and deposits were refunded. The difference was the player won here, instead of lost. In both cases, his deposit was refunded.

  28. #28

    Why on earth would people still play here??? No matter what the outcome in this case is, your money is never safe at this joke of a shop

  29. #29

    I said this to.........why would ppl continue to play at bad books......Then ppl cry when they don't get paid....STOP playing at D rated books. Serves you newbies right.

  30. #30

    Quote Originally Posted by mikeyg View Post
    Why on earth would people still play here??? No matter what the outcome in this case is, your money is never safe at this joke of a shop
    Did you actually read Justin's post just above yours? It was the player who was trying to free roll Sportsbook here, not the other way round. He'd even had a previous losing deposit REFUNDED AFTER LOSING IT because of the self-request to close his account due to gambling problems. The player was in the wrong.

    So if you're just saying, even if the player was a scammer, this book is still $hit, how does that help anyone?

  31. #31

    Quote Originally Posted by AimingHigh View Post
    Did you actually read Justin's post just above yours? It was the player who was trying to free roll Sportsbook here, not the other way round. He'd even had a previous losing deposit REFUNDED AFTER LOSING IT because of the self-request to close his account due to gambling problems. The player was in the wrong.

    So if you're just saying, even if the player was a scammer, this book is still $hit, how does that help anyone?

    Read the History of Sportsbook, then you'll know.

  32. #32

    sportsbook.com stole from me twice, and they stole from tons of other people, so I don't know why anyone would play there.

  33. #33

    Assuming the facts are true as Justin has stated them, then that does change the calculus. He shuts down his previous Sportsbook.com account because of gambling problems. Opens another account at an affiliated or linked book with the same ownership (obviously not Sportsbook.com), and the management closes that account and refunds his deposit. Then he opens ANOTHER account at Sportsbook.com and the same thing happens -- account is closed, initial deposit is refunded.

    To me, it all comes down to the issue of Notice.

    Does this bring up the potential for shot taking by the player? Think about it -- he deposits at a Jazette book after being told his accounts will be closed, then loses his initial deposit yet gets the initial deposit refunded. I don't know this poster, but more nefarious individuals could utilize that knowledge to figure that they can take a free shot at the book and if they lose, well, then at least they get their initial deposit refunded. Complete freeroll.

  34. #34

    Quote Originally Posted by AimingHigh View Post
    Did you actually read Justin's post just above yours? It was the player who was trying to free roll Sportsbook here, not the other way round. He'd even had a previous losing deposit REFUNDED AFTER LOSING IT because of the self-request to close his account due to gambling problems. The player was in the wrong.

    So if you're just saying, even if the player was a scammer, this book is still $hit, how does that help anyone?
    Seriously AH and K2K, you think anyone would deposit money with a difficult/ scam book to take a chance on a "free roll"? So I put money in a book in which I don't stand any chance of making a profit and I would be putting my money in there...why?

    Great insight.
    Last edited by Trespass; 08-19-11 at 10:14 PM.

  35. #35

    http://www.sportsbookreview.com/newswires/

    Sportsbook.com recently made SBR's front-page online sportsbook news section for their cancelation of $7,030 in winnings from a player that had requested exclusion from Sports.com months prior. Sportsbook.com management has yet to address that complaint with SBR dispute analyst "Justin7". Sportsbook.com has a long history of unethical and unjust confiscations of winning players, the most noteworthy of such negative adjustments was the voiding of more than seven figures worth of "correlated parlay" winnings. Sportsbook.com's software accepted wagers that the sportsbook said violated house rules, and the sportsbook adjusted the balances of winning players after the bets were both accepted and grading, leading to their placement on the SBR sportsbook blacklist at D-

    http://www.sportsbookreview.com/News...-winnings.aspx

    Sportsbook.com (ag) cancels $7,030 in player winnings
    8/15/2011 6:44:50 PM


    A Sportsbook.com (SBR rating D-) player opened an account on August 11th, 2011, depositing $1,000. The player tells Sportsbook Review that within one day he had successfully increased his total balance to $8,030. On August 12th, 2011, the player states that his account was closed and that his winnings were not going to be paid. | Sportsbook.com (ag) cancels $7,030 in player winnings

    The Sportsbook.com (ag) player states that the reason his account was closed was because he had requested exclusion from Sports.com previously—a company that Sportsbook.com acquired—and that regardless of the fact that he was unaware of the acquisition and that his deposit was accepted, his winnings would not be honored. The player reportedly requested the exclusion from Sports.com on March 23rd, 2010. The player then sent an additional request to Sports.com on January 24th, 2011, demanding that his account be deleted.

    The player has documented his issue in the SBRforum Sportsbook & Industry section, allowing other users to weigh in with their feedback on the account dispute. SBR is following up on this sportsbook dispute.

    RELATED NEWS

    Sportsbook.com confiscates $1,359 in player's winnings, then changes mind
    On July 6th, 2011, SBR reported that Sportsbook.com agreed to pay $1,359 in winnings that it originally confiscated. Sportsbook.com (ag) claimed that a player was guilty of bonus fraud for accepting a bonus and wagering on both sides of the same game in first bet. The player was flagged for bonus abuse and had his account disabled with a note from management that he would receive only his initial deposit back.

    http://www.sportsbookreview.com/News...ngs-theft.aspx

    Sportsbook.com player speaks out against his winnings theft
    8/16/2011 9:15:27 AM


    The Sportsbook.com (ag) player from SBR's August 15th report has spoken out about the $7,030 in winnings which were confiscated from him. The player tells Sportsbook Review that he began playing with Sports.com in late 2008, and had racked up more than $10,000+ annually in losses to the company. In January of 2011, the player demanded Sports.com exclude him from the sportsbook due to problem gambling.

    On August 11th, 2011, the player deposited $1,000 with Sportsbook.com (ag) and proceeded to win more than $7,000, bringing his account balance up to $8,030 in under 24 hours. The player was then told that due to Sportsbook.com (ag) having acquired Sports.com's players and forcing an official merger months earlier, his winnings would be nullified due to the self-imposed problem gambing ban. The player points out that when he wagered with Sports.com, there was no obvious connection or relationship between the two companies, and that his account signup and deposit were allowed. The player's $1,000 in funds were at risk as the sportsbook accepted all his bets, and only after he increased his balance to $8,030 was his account suspended. The player tells SBR that as of August 16th, 2011, his deposit had not been refunded. SBR dispute analyst "Justin7" has not been provided comment from Sportsbook.com management yet.
    Last edited by Trespass; 08-21-11 at 12:54 AM.

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