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  1. #1

    Default Problem with Payment in bet365.

    Hello, to request payment in the bookmaker Bet365.com documents they have asked me.

    I have sent the verification letter that they sent me by mail.

    I sent them my identity card.

    Subsequently, I have requested a photo holding the national identity and a screenshot of my moneybookers account.

    Today, after no response in weeks to my last e-mail I decided to talk to them in chat. They've taken off my balance (220 €) because according to this I breached the rules.

    I have complied with all terms and conditions and send them only after all required documentation decide to remove the balance without warning or answering e-mails.

    I hope I can help with this.

    thanks

  2. #2

  3. #3

    Default

    Has to be more to this story. They just don't give you a one line reason, they will have evidence of any so called breaches. Let us know the full story

  4. #4

    Default

    I have this complaint, and am working with Bet365.

  5. #5

    Default

    Quote Originally Posted by laurafilgueira View Post
    Hello, to request payment in the bookmaker Bet365
    Subsequently, I have requested a photo holding the national identity and a screenshot of my moneybookers account
    thanks
    this is where I would draw the line , it is insane that any bookie ask for that.
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 05/28/2012


  6. #6

    Default

    weird... by the way, have you created more than one account using your PC?

  7. #7

    Default

    I haven't had any problems with bet365.

  8. #8

    Default

    Quote Originally Posted by Ruifgalmeida View Post
    this is where I would draw the line , it is insane that any bookie ask for that.
    Indeed, but I don't think they request this from everybody. There must be a reason for this.
    150pts

    SBR POKER TOURNEY7th Place 5/28/2012

    40pts

    SBR POKER TOURNEY16th Place 5/31/2012

    400pts

    SBR POKER TOURNEY1st Place 5/21/2012

    60pts

    SBR POKER TOURNEY13th Place 5/30/2012

    12,415

    SBR POKER TOP 100

    21st Place 11/1/2011

    1500pts

    SBR WORLD
    POKER CUP
    2nd Place 2012

    115pts

    SBR POKER TOURNEY8th Place 5/29/2012


  9. #9

    Default

    We hope you get your money,but as someone said before there is more to this story 99%.
    Maybe they dont have best odds in industry but they are fair as it can be and having money at this shop is same as have it in bank.
    400pts

    SBR POKER TOURNEY1st Place 5/11/2012

    1500pts

    SBR WORLD
    POKER CUP
    2nd Place 2012


  10. #10

    Default

    friend of mine has been a customer of Bet365 for over 5 years and on occasions withdraws a large amount every 2-3 months,never has had an issue.

  11. #11

    Default

    Quote Originally Posted by laurafilgueira View Post
    Hello, to request payment in the bookmaker Bet365.com documents they have asked me.

    I have sent the verification letter that they sent me by mail.

    I sent them my identity card.

    Subsequently, I have requested a photo holding the national identity and a screenshot of my moneybookers account.

    Today, after no response in weeks to my last e-mail I decided to talk to them in chat. They've taken off my balance (220 €) because according to this I breached the rules.

    I have complied with all terms and conditions and send them only after all required documentation decide to remove the balance without warning or answering e-mails.

    I hope I can help with this.

    thanks
    which country you are?

  12. #12

    Default

    I just withdrew $7500 last week. Biggest ever so i was a little concerned. Not even an issue, three days it was in my bank account.

    There is definatly a reason why they are making you jump through so many hoops

  13. #13

    Default

    I do today a complain because after I deposit from 8 iun 2700euro and yesterday I request a payment of 3800 euro via bank transfer a operator from bet365 tell to me that the payout will be procesed only after 10 day! why?

  14. #14

    Default

    A mugshot photo holding the national identity is a disgrace to any player.
    Nomination(s):
    This post was nominated 1 time . To view the nominated thread please click here. People who nominated: badivona

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