[Justin7]

[Hareeba!]

Glad to see you've come to the same conclusion as I did when reading this player's thread on the matter.

Player didn't do anything wrong. Paddy did and should honour the winnings.

And if he wants to continue betting with them he should be allowed to.

[Justin7]

Glad to see you've come to the same conclusion as I did when reading this player's thread on the matter.

Player didn't do anything wrong. Paddy did and should honour the winnings.

And if he wants to continue betting with them he should be allowed to.

A book can close an account for any or no reason at all... but they owe the full balance if they do (or a fair resolution of rollover if it is pending.)

[cristianbet]

This bookmaker is not even worth joining lately, stakes are limited to 0 E within 2 bets
same with Ladbrokes

[portsbo]

Great job Justin. Not sure it will get me my money back but believe if it is ever likely to happen it will be because of your hard work. Glad you agreed that I acted in good faith at all times and was honest when asked a question I could easily have lied in reponse too. Not taking the marketing emails into account if I had answered no to this question I would gracefully accept my stake being returned as I would have clearly decieved them. Fingers crossed for my money back. If I do get it I will make a donation to Justins charity of choice. Not full amount but decent sum of money. Cheers also to Hareeba for reading between the lines of my dispute. Clearly Paddy Power were following their rules but they hadnt followed their own rules when emailing me. If we dont challenge them they will treat us how they want forever. Them meaning all major bookmakers.

[althelegend]

PP are in the wrong and should pay the player his full account balance. Might be worth trying the U.K.small claims court.

[portsbo]

Cheers for the input althelegend. I had thought about that avenue. Will need to do my research. £71 pound is not the be all and end all but I am big on principal and winning horses lol.

[diondublin]

Quite right (in video).

They should simply have a rule stating 'If you succeed in placing bets after self-exclusion and before we close your new account those bets will stand'.

[brettels]

Lame reactions from people here. They are a sportsbook not bloody NASA! Paddy handled it the same way any other book would. what if 5dimes did this? SBR of course would rule in favour of 5dimes because they PAY them. good job paddy

[Hareeba!]

Quite right (in video).

They should simply have a rule stating 'If you succeed in placing bets after self-exclusion and before we close your new account those bets will stand'.

My understanding is that he didn't "self exclude" but merely requested that his account be closed and balance paid out. I think there is a distinction there ?

It looks as though PP interpreted that as self exclusion.

[portsbo]

Brettels your reaction to my case leaves me scratching my head. You obviously have no concept of the legal process. If a company is going to ban you from using their services then if they then send you promotional material extolling the virtues of opening an account this is very similar to entrapment and leaves them open to legal proceedings. Do you think Justin just has a vendetta against Paddypower or that he made the video because he is bored. I think if a bookies ever did anything similar to you you would seek the support and approval of the people you call lame because this dispute doesnt affect you. I am only pursuing this because from a legal point of view a blind man could see Paddypower are in trouble. The poster who mentioned the small claims court obviously understands this and was trying to give some greatfully recieved advice.

Ps I have personal experience of how other major bookmakers do things differently to Paddypower as mentioned many times before. Both Ladbrokes and Bet365 have a block on people who have previously held an account using the same details from opening an account. Perhaps they are more professional, perhaps they have people from NaSa working for them.

[brettels]

Your own reaction to yourself leaves me scratching my head, i hate when people are wrong but can never admit it and always think they are right, like the old know it all, but doesn't. thats you portsbo. i have had the same thing done to me by sportingbet and can see where i went wrong, but you can't. theres no real case for you in the end you will see and figure out you havn't a leg to stand on. same with justin, theres no case for you guys.

[portsbo]

We shall see. Im sure the circumstances of your case were identical to mine. I question why my case is such a concern for you but its a free world.

[brettels]

its not a concern to me i just found it interesting. did you not expect responses seeing as though you published a thread about it to the world on a site with over 100,000 members. if you didn't want any opinions i dont know why you brought it out in the first place. and i can legally post in your thread lol

[portsbo]

Knock yourself out mate. No skin off my nose.

[brettels]

no thanks, have had a say and my opinion stands. back over to you portsbo. good luck with your "case"

[portsbo]

Thanks for the good wishes. Your positivity is heart warming lol.

[skrtelfan]

The most important point mentioned by Justin in the video, even if PP believes he self-excluded, he signed up for his account under the same name. Paddy Power did not exercise due diligence by checking his name with the names on their "self-exclusion list." This isn't a matter of a self-excluded player returning to a brick and mortar casino where security might not have immediately matched his picture with the picture of a person on the self-exclusion list, they could have easily compared the names and they failed to do so. As such Paddy Power allowed themselves to freeroll the player.

[portsbo]

Bump diddy bumputy bump!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!

[Thremp]

And a book robs a player in a regulated jurisdiction?

[Faith1000]

Agree,nice job Justin.

[RickySteve]

£71? £71??

How's my sportsbook.com case coming along?

[parlay11]

no thanks, have had a say and my opinion stands. back over to you portsbo. good luck with your "case"

You're an idiot.

[TFC]

If the player did indeed self-exclude themselves as opposed to just "closed his account", I believe PaddyPower should not return his winnings (only his deposit). This discourages people attempting to deal with a gambling problem from "taking a chance" that the bookie won't notice he's returned (i.e. the message is sent that no matter what -- once you self-exclude -- you'll never cash out any winnings. So there's no point in ever depositing again). It's a harsh lesson -- but a good one for a problem gambler to know.

The fact that PaddyPower continued to send promotional material and didn't immediately stop a self-excluded player from re-registering is reprehensible -- but a separate issue.

[brettels]

You're an idiot.

You're a wanka, go figure.

[qprterry]

I am glad I came across this forum and this particular post as I am having a similar dispute with Paddy Power, last week I logged into an old Paddy Power account and placed a number of bets. I started to place bets and the first few lost and then I started to win, I had 4 withdrawels pending totalling £700 when I won a total of £2997.64 from a £43.32 stake, this was on top of my pending withdrawels meaning I now had a total of £3698.64 waiting to withdraw. I left it maybe 15 mins and tried to log into my account to withdraw when I got a message saying my account was closed, I immediately called customer support and was told that I had a newer account which was closed some time ago by myself and the reason I gave was responsible gambling.

Now I remember closing down many accounts some time ago to simply streamline my accounts, I work in the gaming industry, both with an operator and as an affiliate and over time had opened accounts with literally every sportsbook you can think of. I self excluded from sites as this was the easiest way to close down accounts without any fuss, however I assumed Paddy Power wasnt one of those I closed because I was able to log in. I still have 2 accounts with Betfred and Stan James, I have since tested old accounts with other operators as I use the same log in details across the board and they all say my account is closed.

This disupute was esculated to their management team and I recieved a response saying that becuase I had self excluded I was not allowed to open a new account and therefore they would not be paying my winnings, however this was not a new account, it was on old one and this is the only response that they keep sending.

My problem with this is that I genuinely logged in and placed bets in good faith, I was betting for around 3 hours, depositing £285 and wagering well over £1k with 4 withdrawels pending totalling £700. It was only when I got the big win that they closed down my accounts, along with this they clearly never closed down all my accounts as their email states and was quite happy to allow me to gamble and lose. Also, if they had closed down all my accounts I simply would have placed the bets elsewhere and this money which is the most I have ever won would now be sitting in my bank account. I also believe that had I not won the account would never have been flagged and they would have happily taken my money.

I have now reported Paddy Power to The Isle of Man Governing Gambling Commission who are in talks with them as we speak, but if anyone else can help at all with any useful comments that would be handy.

[Uga]

PP are in the wrong and should pay the player his full account balance. Might be worth trying the U.K.small claims court.

PaddyPower is an Irish book. UK courts have no business in this...

[qprterry]

Of course they do, they are licensed in the UK!

[TheAntFather]

no thanks, have had a say and my opinion stands. back over to you portsbo. good luck with your "case"

Biggest Idiot I've seen on here.

[brettels]

Biggest Idiot I've seen on here.

you just topped it, thanks.

[Optional]

Confusing thread. If the guy self excluded there is no way he should ever be paid any winnings is there??

The marketing emails issue is a red herring too imho. Never come across a program that gives lists of self excluded players to affiliates. And how would it be effective with people using multiple email accounts anyway.