[poppet12]

I have already done a complaint form but thought others should be warned against using this sportsbook.

I took up the 50% deposit bonus up to 50 euros, I done all the wagering as set out in their T&Cs (all on their sportsbook) and built up a balance of 539 euros, I made a withdrawal request 10 days ago and still no money. I also have sent 2 e-mails since Friday morning both of which have been ignored.

[bigboydan]

First off, Welcome to the SBR forum

I'm just assuming that your documentation was in order or did you have to send it in after your original withdraw request?

[poppet12]

Thanks dan

When I withdrew I sent them identification via e-mail, they confirmed they got this but never sent me an email to say it was verified.

The only email I have had off them is to say they were have technical difficulties with moneybookers (yeah right ) and to say it take up to 7 days.

[bigboydan]

That could actually be true sir. Stryyke might not have enough funds in their moneybookers account to process your withdraw request.

[poppet12]

I gathered that, however I don't believe that is my problem, they shouldn't be advertising to withdraw to moneybookers if they don't have the funds.

Whats most annoying is they are completely ignoring me.

[poppet12]

2 weeks and still no funds

[moonbeam]

Originally Posted by bigboydan

That could actually be true sir. Stryyke might not have enough funds in their moneybookers account to process your withdraw request.

They are focused on european markets. So why should they not have enough funds in their moneybookers account?

Please keep us informed with this issue poppet

[poppet12]

18 days now

And no communication from stryyke

[bigboydan]

18 days is unacceptable! Please feel free to fill out a complaint form and one of us will inquire to them on your behalf in order to gather the details surrounding your dispute sir.

[poppet12]

I filled in a complaints form after waiting about 10 days, should I do it again?

I finally got an email off them to say my payout is high priority so hopefully they sort it soon. Still difficult to believe them though.

[bigboydan]

If you already filled one out already then you don't need to resubmit it sir.

[poppet12]

3 weeks now, I emailed them yesterday if they would pay me via another method, but they still ignore me.

[moonbeam]

I hope you get your money poppet
but this looks like a "no pay" so far.
I have always wondered if this is a serious book.
please keep us informed poppet

[poppet12]

An update:

Waited 3 weeks for moneybookers, asked them to send me the money via bank transfer a week ago which they agreed and still nothing.

4 weeks in total now

[bigboydan]

Here is a thread you might want to checkout sir. You'll notice that a representative from Stryyke does post on the SBR forum

[poppet12]

They finally payed up via bank transfer

Thanks to SBR.

Be careful using this book they must be struggling a bit financially if they can't afford to put money in moneybookers to pay people.

[bigboydan]

Thanks for following up on your complaint and I'm glad to hear you received your funds.

Congrats on your winnings sir.

[moonbeam]

Originally Posted by poppet12

They finally payed up via bank transfer

Thanks to SBR.

Be careful using this book they must be struggling a bit financially if they can't afford to put money in moneybookers to pay people.

I agree. But good to hear you got paid

[Joyeux Rogur]

Hello!
I've got the same problem. Still haven't received money since withdrew them in 16-Nov-2008. Wrote a few e-mails, the last of them were ignored, at the end of November they told me that they will proceed my request and I'll get my money till the end of November, the deadline - first days of December, but no money though... The reason of such a delay as they told me - a lot of money withdrawals and they don't have enough time to proceed them. Hope on your co-operation, have already filled the complaint form! Also send them my ID and they received it, no problem with my account.
Thank you!
P.S. Sorry for my English, it's not my native language.

[bigboydan]

First off, Welcome to the SBR forum

Please feel free to fill out a complaint form and one of us will inquire to them on your behalf in order to find out all the details.

[Joyeux Rogur]

Hello! Thank you! I have already filled and send this form. If something wrong with it or you need an additional information, please let me know. They answered on my e-mail today, the answer was as usual:
"We apologise that the payout took so much time and please accept my apologise, as we fully understand the frustration that such payout delay can cause. But be sure we will proceed with your withdrawal as soon as possible."
And I'm not the only one who is waiting for his money... Thank you again!

[Joyeux Rogur]

I would like to thank SBR team! After I filled and send the complaint form and received an e-mail from Josh that he contacted Stryyke I received an e-mail from Stryyke that my withdrawal was proceeded on the next day! Received money today, thank you!

[Ceed]

Has ordered payment into the bank account and on Moneybookers 18.11.2008, but money has not come till now. Letters answered at first that at them technical problems, then told that many payments, and now and at all do not answer!

Has filled the form and has sent here http://www.sportsbookreview.com/Spor...Complaint.aspx

[Champi]

I was right before few months i was sure they will gone like WauwBet- we all now what does it mean technical problem=>no funds=>stay away .

[tomwakefield]

Paid by Neteller after 4 days. No intervention from SBR. Tiny amount, but it still won't be going back in!

[breezy.28]

Maybe they are really having problems with Moneybookers. I just want to know the processing time for the verifcation of documents? it's just weird why styyke's verification process takes weeks some asian bookies only has 2 days verification and a maximum of 3 days for the processing of your money. they are a good book.. I ain't aadvertsing their book or something.. I'm just a happy customer of them.. anyway, good luck to cappers our there having problems with their book. wish you all the best

[bigboydan]

Glad to hear you received your funds Tom.

Breezy, I have read a few other complaints about this book rather recently on some forums other than SBR. So I can completely understand where Tom is coming from in regards to not returning to play there.

[Wiszcz]

Hello,

This is my first post on your forum so... greetings from Poland

I have already fill the complain form... I am a next one, who is waiting for my money. Today is 26 days! since I confirm everything and wainting... waiting for bank transfer.

Today I would like to write to stryyke support for the fifth (?) time, bur their support email adresses do not working !
And it's really distressing...

I hope that SBR could help.

[Moszx]

Hello! Ordered payment on Webmoney 4.01.09 at a rate of 402,4 Euro. Has passed 3 (!!!) weeks, and till now I have not received money. Many times addressed in Stryyke support.They have answered that at them technical problems. Then they have answered that at them technical problems with Webmoney and many orders for payment on Webmoney. On last letter of the answer is not present. ID sent them 4.01.09 and they have confirmed their reception. No problems with an account are present. I ask SBR to help me.I have already filled and send the complaint form here http://www.sportsbookreview.com/Spor...Complaint.aspx I hope for your help very much. Sorry for my English.

[bigboydan]

First off, Welcome to the SBR forum

I've mentioned it before on the forum that Stryyke has taken up to 50+ days to pay their players for some reason. Anyways, please allow us some time to investigate your case in order to find out what the hold up is sir.

[JoshW]

Moszx,

I got your complaint and have an email out to Strykke. I will update you as soon as they respond. Hopefully we can get you paid quickly.

Josh W

[Moszx]

Hello!Thank you bigboydan and JoshW and all SBR!!! I will wait and hope that soon my problem to be resolved.All my hope of you.

[Moszx]

Has written them one more letter...There is no answer.. 24 days have passed and I have not received till now the money

[Moszx]

At last that has received the money! Many thanks SBR for the help!

[bigboydan]

Glad to here you finally received your payment.

BTW: Congrats on your winnings.