[simmmy]

RJbetphoenix, did you read my SBR PM or the same email i sent you,i had a payout cancelled due to the rollover not completed, this was not true as CS had not only already confirmed completion also i had a payout to. My deposit was 24th December and the bonus K100 at that time it was 10 times rollover deposit plus bonus , i deposited £500 received £500 freeplay.I have all chats to back up my post.

BT0690

[Vfire]

i would love a withdrawl waiting on a withdrawl of 4 thousand dollars since last thursday

[Vfire]

I have just filled in the complaint form now , hopefully i can get my withdrawl soon

[potless]

Why hasn't the rating changed on these muppets ?

[RJbetphoenix]

Potless,

What is your OT account number sir?

Obiwan,

You are an affiliate who sent yourself, and have other players similar playing patterns. You will need to wait until real players get paid before your account can be worked on.

[thagame24]

RJbetphoenix you haven't responded to my email, I'm wondering what those of us who still have rollover to finish should do? Should we finish out our rollover normally, or could the balance be transferred to phoenix and the rollover be finished there?

[rufcut]

What would be the point of risking your balance when you don't know whether you would get paid if you win?
Or have the rollover terms vastly increased on a whim of BetPhoenix?
Or be retrospectively deemed a bonus hunter and be threatened with removal the bonus and all its winnings?

This is what is going on behind the scenes to many players.

The sooner BetPhoenix realises that it needs to payout now not next month or the one after, and in full, the more likely their business is to survive this massive hit to their credibility.

[Vfire]

~I have to say one thing - the guy RJBetpheonix has been on here and replied to a couple of private messages, he would give me more confidence to bet with BetPheonix and if all goes well i will play with them i don't know what kind of relationship BetOt and BetPheonix have/had im just glad i can get a chance of getting a payout now.

[strybie]

I asked a withdrawal, but they say it can take 7 - 10 days ?? I wonder if I will ever see my money again. The funny thing is the following. I read on their site

Fastest Payments: Banking should be simple, secure and fast. At Bet OT you will never have to worry about unnecessary rules or requirements. It is our policy that all our clients will have their money sent to them whenever they want it and wherever they desire.
At Bet OT, banking can take as little as ten minutes per transaction, but all our customers agree - no one pays as fast as Bet OT.

Fastest payments ? All other sportsbooks I know pay immediately ...

Has someone allready got a payment from BETOT ?? Please let me know. If I get paid a few days later no problem, but I am afraid they have problems to pay out ....

[RJbetphoenix]

Rufcut,

What is your purpose at this point? Do you have an account? Were you paid? Are you waiting for a payment? Do you need help? Let me know how I can help you.

Kindest Regards,

Richard

[ae2000]

I've still not had my signup bonus reinstated and am now being told it's non-cashable. This is in direct contradiction of what a betot representative told the whole board back on post 64 where alex writes:

I just wanted to make things clear on the 50% Cash Bonus terms to cash out, just like it says "Cash bonus" these means it is cash, cash means it could be withdrawn. After the 12 time rollover you will be able to withdraw.

As HeeeHAWWWWW pointed out at the time when the betot employee was asked the direct question if it was cashable:

It is according to their rules:

"The 50% promotional bonus rollover, plus the initial deposit amount, requires a twelve times rollover before the bonus becomes cashable."
http://betot.com/aboutus/rules-bonuspromotions.php

You could help me Richard by honouring the terms that were posted by betot employees to the SBR community and were on the site when I signed up.

[Vfire]

Now im really annoyed , can anyone explain whats going on , i requested a payout last thursday from Betot who now i hear are finished yet i get an email from mike@betot.com just now saying this.

Dear Mr. O'Mahony,

Your payout request for 3100 EUR has been declined due non-sufficient
wagering volume. You received a 100% freeplay with a 10x rollover.
(500+500) x 10 = 10 000 EUR. Up to now your wagering volume is of 6767
EUR. If we may be fo further assistance please contact us at anytime.

Best Regards,

Betot Managment


Who is in charge Mike@betot or RJBetPheonix what is going on?
can anyone sort this out ?

As regards the wagering requirements it was never them terms and conditions i have it from live chat from alex which i will show now it was 12 x times the deposit and if you lost freeplay that was all.

as stated here.

Notice:Now user has join the chat
( Department Selected: New Accounts & Referrals)
Alex : Welcome to Betot.com New Accounts & Referrals department.
Alex : Welcome to Bet OT sportsbook and casino. How may I help you?
79.97.181.100 : hey just recieved an email from an Alex not sure if its
yourself its regarding a reload bonus
Alex : Hi Eoin yes it is me
Alex : What is your account number?Please
79.97.181.100 : Thats good thanks for the mail , my account number is BT4605
Alex : you can make a min dep of 50 and a max dep of 500 you will qualify
for the K100 promo with a 12x rollover and you would get 100% bonus on
your account
79.97.181.100 : is it 12x rollover of deposit plus freeplay ie 12x 500+500
= 12000
Alex : it would be even better is the 12x of the dep + free play winnings
if you have free play winnings if not its just the rollover on the dep
79.97.181.100 : ok that sounds good
79.97.181.100 : is there a 30 day lock in?
Alex : no only a 15 day lock which is about the time you can take to
complete the rollover
79.97.181.100 : ok good bonus , nice to see you chatting on sbr aswell.
79.97.181.100 : whats the promo code k100?
Alex : yes that is it
79.97.181.100 : ok ill deposit now
Alex : great let me know when you have process the dep
Alex : use this link
Alex : http://www.betot.com/banking/moneybookers.php
Alex : to make the dep in Euros
79.97.181.100 : ok doing it now
79.97.181.100 : i have deposited 500 euro
Alex : let me credit the account
Alex : Ready the 500+500 are in the account
Alex : Can I be of any further assistance?
79.97.181.100 : no thanks can you just email me this transcript thank you
for your help
Alex : you welcome I will send it in one min
79.97.181.100 : thank you
Alex : Thank you for visiting Bet OverTime have a nice day.


Why have we to put up with this ???
I am not getting any satisfaction from SBR i will seek legal advice.

[strybie]

not looking good ... their live support customer service offline ? Should have been online allready !!

Can't they pay anymore or is there another problem ?????

[katstale]

I am currently waiting on a wire from them. It was deducted from my balance on Monday so I am hopeful i will see it in my bank this week. Will be more than happy to report here when i get it.

I can not answer who Mike is. I have been dealing with Richard.

For the benefit of all concerned, if you have business with OT/Phoenix glad to have you here. If you don't, please don't muck up the works and stay out of the thread.

From what I can tell this is one big mess and is taking alot of time. Take it from someone who has been in the game a while--this will take a few more weeks. Be flexible in how you are willing to be paid.

Do your best to be nice to the guy who is trying to get you paid. It doesn't appear to be his mess, he is just the "cleaner!"

[strybie]

I am currently waiting on a wire from them. It was deducted from my balance on Monday so I am hopeful i will see it in my bank this week. Will be more than happy to report here when i get it.

When did you ask this payout ? Is it a big amount or small ? I asked one Monday, but the money still on my balance ....;

[katstale]

I started asking for it last week, but I needed neteller. Richard offered me wire instead and by monday I had sent him the wire instructions. Later on Monday the money came out of my balance so i am assuming the wire went out on Tuesday of this week. This is Carnival season in central america (banks close down) so it might take a little longer than usual, but I am hoping to have it by Friday.

Payout is max they allow per week.

[simmmy]

Thanks for the reply RJBetphoenix but not for the answer to my email addy from Mike.Mike says this>

Dear xxx
>
> Your payout request has been declined due to non-sufficient wagering
> volume. You received a 100% freeplay with a 10x rollover. [amount sent +
> freeplay winnings] x 10 or (400+430+620)= 15 500. If we may be of further
> assistance please contact us at anytime.
>
> Best Regards,
>
> Betot Management


Again i have sent a email back saying >>


1) I deposited on the 24th December before the rules change on freeplay winnings (live chat text saved just incase of this event((see below for a post on here regarding this change(text in red))).

2) Confirmed by Wendy on live chat that i had made the rollover. (chat saved)

3) Received a payout of £2750 on the 30TH January (if i had not made the rollover i would not of received this money)

My deposit was £500 = £500 freeplay = £10K which i completed, i have all my bets logged for amounts and rollover completed.

Please grant my withdraw, why gamble anymore if they are not going to pay, another Betchance on the books here.

RJbetphoenix
SBR Rookie

Join Date: 01-07-09
Posts: 32




Greetings,

I will be handling the Betot issues here moving forward. Please Email me to Richard@betphoenix with details of any pending withdrawals so I can have them expedited. This includes affiliates as well.

With regards to rules. Whatever the rules were at the time of your last deposit is what will stand. There was an update to previous rules effective Jan 22nd. This notification of rule change was posted for a 24 hour period before deployment for all clients. That being said, and deposits after posted rule changes will have the new rules applications.

Thanks,

Richard

======================================== ======================

Deposit chat text 24th December with highlighted rollover req's and a wish of Merry Christmas.

You are now chatting with : Gus (New Accounts & Referrals)
Gus: Welcome to Betot.com New Accounts & Referrals department.
Gus: Welcome to Bet Over Time, how may I help you today?
mark: Hi Gus, i'm looking at the "Get 100% Bonus - One Week Special" from the email i received.
Gus: Sure thing
mark: with the code k100
Gus: What is your account number?Please
mark: that is a 10 times WR on deposit or a 10 times WR on deposit plus bonus
Gus: dep+bonus
mark: BT0690
mark: now i have made a withdrawal several weeks ago... am i entitled to the reload bonus?
Gus: Yes, you can get this bonus
Gus: there is no problem with that
Gus: how much are you looking to deposit?
mark: Cheers, if i depsosit $500 i will get a $500 cash bonus?
Gus: It is a freeplay bonus for the k100
mark: OK.. so when i deposit $500 i will receive $500 FP straight away?
Gus: that's right
Gus: is your account in USD or GBP?
mark: thanks.... 1 other thing i have noticed ... my account is in GBP and it displayed £/GBP when i logged in several weeks back BUT now it displays USD /$ can you set my account back to £/GBP?
Gus: Sure, that's why I was wondering about that
Gus: Let me change that for you
mark: Thanks
Gus: and by the way, this bonus is also applicable for 500 GBP if you prefer
mark: OK... so £500 deposit and i will receive £500 FP?
Gus: Correct
mark: at 10 times wr = £10000 rollover>?
Gus: that's right
mark: Thanks Gus , i see acc is in GBP now , cheers. Have the lines changed for me if i deposit the £500... i was getting 10cent limnes before ... will that continue?
Gus: Yes, that will remain the same
mark: On what sports?
Gus: Any sports
mark: Cheers, i will hold you to that...lol
Gus: Lol
Gus: no problem
mark: Gus ... i am logged in but the "cashier" returns me to the log in screen
Gus: Let me see if I can fix that for you
Gus: I see you use moneybookers, right?
mark: Yeah
Gus: right now what you can do, to avoid the exchange rate fees, is make a ***************
Gus: just log into your MB account and send it to info@betot.com
Gus: make sure to type in your name and bonus code so that we have the reference
mark: OK,,, Thanks , give me 2 minutes,
Gus: Sure thing
mark: Thanks Gus... i have sent £500
mark: 117269146 24 Dec 08 00:58 Send Money Fee -0.47 processed 508.42
117269141 24 Dec 08 00:58 Send Money to info@betot.com -500.00 processed 508.89

Gus: Ok, they'll be up in your account in just a minute
mark: You are a good man Gus... thankyou....
Gus: You're welcome Mark, thank you
Gus: you should be able to see it now
mark: I can... again thankyou, and have a very Merry Christmas.
Gus: And to you
mark: i owe you a drink .. have a good day.
Gus: Happy new year as well
mark: and you...
Gus: Thanks, I'll hold you to that

======================================== ========

Chat text from Wendy on live chat 24th Jan

You are now chatting with Wendy Alvarez (Customer Service)

Wendy Alvarez: Hello, welcome to our live support service, how can I help you?
mark : i believe i have made the rollover on my account, i
deposited on the 24th December and used the bonus code K100 with a 10 times
rollover... can you tell me if i do have anymore to rollover ...?
Wendy Alvarez: one sec please
mark : OK
Wendy Alvarez: can i have the account number please
mark : bt0690
Wendy Alvarez: yes sir you already complete the roll over
mark : Great... can i make a withdrawal please?
Wendy Alvarez: sir for payouts request is from monday to friday from 9am to 1pm eastern time,i'm sorry
mark : ok, can i ask something, i have spoke to both Frank and Alax and asked if my account can be changed back to GBP from USD ... Alex told me not to worry that it shows USD on my account as it is noted that my account is in GBP .. is this correct
Wendy Alvarez: one sec let me check
mark : Thanks
Wendy Alvarez: yes sir is correct you have notes on the account is on GBP
mark : Thankyou Wendy it has been a pleasure speaking with you... enjoy your day.
Wendy Alvarez: you are more than welcome sir....anytime have a good day you too

======================================== ===================

Payout to MB dated 30th Jan, it states Phoenix but it is from Betot , i don't have a Phoenix account.

30 Jan 09 18:31Receive Money from deposits@betphoenix.com 2750.00

======================================== ==================

Please re-instate my moneybookers withdraw for my full remaining balance, thankyou.

[strybie]

Betot isn't answering my emails
the online help is not available anymore ?
RJbetphoenix isn't responding to my PM or my email ??

I am not happy with this situation !!

Why does this all takes so long ... the only real reason according to me is they can't pay because there is no money to pay ?? And if people complain, the won't get new customers, so no new money, etc ...

If they pay normal (within 24 hours) , I will keep playing , but now they lose me as customer (also because it is probably too much to answer my emails ... unbelievable).

Please SBR, downgrade the rating !!

[Casi]

lol same old, all the bonus enthusiasts jumped on it and now most are praying that they get their $$$. A new book coming to a forum and advertising a 50% cash bonus...ffs you guys should be smarter. There is a reason why top books don´t have such bonuses...

[richardwo]

Same story here as already reported by most.

I deposited £400 on 7th January and received £400 freeplay with a rollover requirement of 10 times deposit plus freeplay.

My freeplay won and I met the rollover terms by betting in excess of the required £8000.

I then had two successful withdrawals and have an account balance of £470. I have requested a withdrawal but it was denied because according to Betot I had not met the rollover requirements and needed to wager a further £11,000!!!

I explained on livechat that I had deposited before the rollover terms changed to 10 times deposit plus freeplay winnings but was they were powerless to do anything and to email mike@betot.com.

Mike finally responded today, after a week, again claiming that I hadn't met the wagering requirement. I have replied but fear that I'm not getting anywhere.

Surely Betot cannot apply new freeplay terms to accounts which have already received and met the rollover requirements.

Betot need their SBR rating downgrading asap to warn potential customers that they don't payout!

In case they bother to read this, it's account BT1800.

[potless]

Deafening silence from SBR !
Surely if the rating system here is to have any credibility shouldn't there be some kind of news or re-grade warranted here ?

[Mudcat]

I also got an e-mail saying my payout had been declined due to insufficient wagering volume. It's a mistake. They were applying rules that were created after my deposit.

I have already been through it with Frank and had it confirmed that my rollover was complete - which is why they already sent me one payout.

They are disorganized but I'm hanging in there. Richard has my info.

[katstale]

I am playing this like you Mud. We know the wager requirement email and the docs email etc is a standard way to buy time. It's not the best way to buy time, but it is pretty standard. Except for Pinny, I have seen every major book delay payments using similar tactics. Some times it really is a mistake with CS math, but I guess more often than not its just a delay.

Lets just say they might be dealing with 100+ people waiting to get paid and one guy sorting it all out. He still has to go thru every case and sift thru the mess. If the books ewallet payouts are screwed then this adds to the time frame necessary to get people paid. AGREED, the email situation is now abysmal at OT and has been for last few weeks.

I am probably not calming anyone, but I do not believe anyone should think this is a case of "they don't have money". I think the early high mark/grade given to Phoenix was given as a result of their deep pockets NOT because they had years of experience in this North/South American market.

I would encourage their group to better/informative email work during this turbulence and get some b2b going (Olympic, Cris, Matchbook) while they are replenishing their ewallet accounts. Add NT to Phoenix (selfish reasons for this) and keep those ewallets funded.

Unlike Mud i am not offering my consulting services. I just want to get 105 lines and be paid in a timely fashion and never see my collar go below $500!! Of course, i always wish for that!! lol

Disclaimer: I have no inside knowledge--all is my opinion and i am still waiting for my money also.

[rufcut]

Disorganized is not the problem here.
Remember that guy who threatened the chargeback at S-1 and his winning parlay at Phoenix was cancelled as it was coming in..? That's a fairly organized book.

[Hogie2010]

Hey Alex, are you guys still making payouts? How come this week nobody is answering the phones there?

[strybie]

and yesterday the online support was not available. Now Alex is online. They will process my payout as soon as possible .... think they only get angry customers at this moment. Think they have a very frustrating job at this moment ...

[Casi]

They can´t be angry enough, a book that doesn´t payout fast deserves nothing less. Deposits are instant...

[RJbetphoenix]

More payments are being released today.

[aslan]

i have received my payout today.

i vouch for richard he is a top man and keeps to his word.

a+ for betphoenix from me

thanks again mate

[strybie]

i have received my payout today.

i vouch for richard he is a top man and keeps to his word.

a+ for betphoenix from me

thanks again mate

when did you request your pay out ??

[bigboydan]

Spam

[simmmy]

More payments are being released today.

Are you going to release my balance RJphoenix, niether you or Mike has replied to my pm and emails or addressed my post "link 367" above.

[RJbetphoenix]

Everything is being addressed sir.

[Casi]

Every new book that advertised crazy promos here failed if iam not mistaken, why should this be different. You cannot jump into a pool of sharks and expect to survive.

[RJbetphoenix]

I have to disagree on that one. 90ish % of these OT posters are new to sbr...single digit posts etc. They found their way here by google. Bonuses and comps done right are a good thing for book and player alike.