Poster's Sportsbook Poll: OctoberView Poll Results
1. 5Dimes 450 total points 5Dimes Review
2. Pinnacle 408 total points Pinnacle Review
3. Heritage 227 total points Heritage Review
4. Bookmaker 138 total points Bookmaker Review
5. BetIslands 129 total points BetIslands Review
SBR Top-Rated Sportsbooks Recommended List
1. Pinnacle Sports SBR Rating A+ Pinnacle Sports Review
2. 5Dimes SBR Rating A+ 5Dimes Review
3. BookMaker SBR Rating A+ BookMaker Review
4. Legends SBR Rating A+ Legends Review
5. Bodog SBR Rating A Bodog Review
 
 
View New Posts
 
LinkBack Thread Tools
Old 09-24-08, 06:05 PM   #1
Thremp
 
Thremp's Avatar
Joined: 07-23-07
Posts: 1,899
 
Message Me
Default Las Palmas - WTF?

Las Palmas has ignored e-mails/live chat requests for over 2 weeks.

Are they stupid or busto?
Give Points Quick reply to this message
Old 09-24-08, 06:10 PM   #2
bigboydan
 
bigboydan's Avatar
Joined: 08-10-05
Posts: 53,906
 
Message Me
Default

Whats the question you have for them Thremp. I take it they owe you some funds?
Give Points Quick reply to this message

SBR Founder Join Date: 8/10/2005

Old 09-24-08, 06:22 PM   #3
Thremp
 
Thremp's Avatar
Joined: 07-23-07
Posts: 1,899
 
Message Me
Default

Quote:
Originally Posted by bigboydan View Post
Whats the question you have for them Thremp. I take it they owe you some funds?
Are there any other questions?
Give Points Quick reply to this message
Old 09-24-08, 06:24 PM   #4
BurtRapp
SBR casino has me barreled in
 
BurtRapp's Avatar
Joined: 01-10-08
Posts: 2,410
 
Message Me
Default

LOL. You are not happy right now. I don't blame you.
Give Points Quick reply to this message
175 pts

3-QUESTION
SBR TRIVIA WINNER 02/07/2012

Old 09-24-08, 06:27 PM   #5
bigboydan
 
bigboydan's Avatar
Joined: 08-10-05
Posts: 53,906
 
Message Me
Default

Quote:
Originally Posted by Thremp View Post
Are there any other questions?
You know the routine then Thremp.
Give Points Quick reply to this message

SBR Founder Join Date: 8/10/2005

Old 09-24-08, 06:33 PM   #6
shipitkthx
 
shipitkthx's Avatar
Joined: 01-26-08
Posts: 56
 
Message Me
Default

I also submitted a Las Palmas complaint an hour or so ago.
Give Points Quick reply to this message
Old 09-24-08, 06:33 PM   #7
dwaechte
 
dwaechte's Avatar
SBR PRO
Joined: 08-27-07
Posts: 5,470
 
Message Me
Default

Las Palmas hasn't responded to emails from me either.

I did get a phone call, told them I didn't get my bonus, and was told on phone that I was absolutely right and that the bonus would be credited right after I got off the phone. 3 days later, no bonus . I'll call them back once I decide I care enough to.

Overall though, very unimpressed with the book.
Give Points Quick reply to this message
175 pts

3-QUESTION
SBR TRIVIA WINNER 01/30/2012

Old 09-24-08, 07:36 PM   #8
Cloak & Dagger
 
Cloak & Dagger's Avatar
Joined: 11-15-07
Posts: 4,834
 
Message Me
Default

man I was so close to choosing this book over skybook

looks like I made the right choice as skybook paid me faster than any other book Ive dealt with since the new law plus had better CS...and Ive dealt with just about every one
Give Points Quick reply to this message
Old 09-24-08, 07:38 PM   #9
JBC77
 
JBC77's Avatar
Joined: 03-23-07
Posts: 3,811
 
Message Me
Default

Quote:
Originally Posted by Cloak & Dagger View Post
man I was so close to choosing this book over skybook

looks like I made the right choice as skybook paid me faster than any other book Ive dealt with since the new law plus had better CS...and Ive dealt with just about every one
I've been considering them myself. Always seem to hear good things about them.
Give Points Quick reply to this message
Old 09-24-08, 07:39 PM   #10
Cloak & Dagger
 
Cloak & Dagger's Avatar
Joined: 11-15-07
Posts: 4,834
 
Message Me
Default

Quote:
Originally Posted by JBC77 View Post
I've been considering them myself. Always seem to hear good things about them.
ya...they run that shop so smooth...they dont even need to advertise

and Im not joking either...that place is A++ IMO
Give Points Quick reply to this message
Old 09-24-08, 07:51 PM   #11
JBC77
 
JBC77's Avatar
Joined: 03-23-07
Posts: 3,811
 
Message Me
Default

I've noticed that. Seems to be a word of mouth kind of book. I have a local buddy here in CT who has been trying to convince for weeks to play there.
Give Points Quick reply to this message
Old 09-25-08, 03:43 PM   #12
donjuan
 
donjuan's Avatar
SBR PRO
Joined: 08-29-07
Posts: 4,003
 
Message Me
Default

Any further word here?
Give Points Quick reply to this message
Old 09-25-08, 04:00 PM   #13
Mudcat
 
Mudcat's Avatar
SBR PRO
Joined: 07-21-05
Posts: 9,294
 
Message Me
Default

I have dealt with Las Palmas for a good 5 years and don't recall any communication problems. I usually use the phone but have been okay using e-mail lots of times. Sometimes I get e-mail replies from them from ehorsex (or something like that) and if I try to reply back, there is a problem. So I always send my replies to the main address from the site. cs@betlp or whatever it is.

I've never been much of a live chat guy so I can't comment on that.

I have also had good experiences with payouts. I actually had a problem in late August pulling out a mid 4-figure amount, but they explained the problem to me and kept me apprised all the way. It took about 4 days as I recall. That is slow for them in my experience.
Give Points Quick reply to this message

SBR Founder Join Date: 7/21/2005

Old 09-25-08, 04:08 PM   #14
Sinister Cat
 
Sinister Cat's Avatar
Joined: 06-03-08
Posts: 1,090
 
Message Me
Default

Just to be clear, the sportsbook everyone is talking about is betlaspalmas.com, rather than laspalmassportsbook.com, right?
Give Points Quick reply to this message
Old 09-25-08, 04:20 PM   #15
donjuan
 
donjuan's Avatar
SBR PRO
Joined: 08-29-07
Posts: 4,003
 
Message Me
Default

Yes.
Give Points Quick reply to this message
Old 09-25-08, 04:26 PM   #16
pico
USC ml
 
pico's Avatar
Joined: 04-06-07
Posts: 27,217
 
Message Me
Default

a lot of firms going busto nowdays. wall street is just a glorified bookie.
Give Points Quick reply to this message
Old 09-25-08, 05:17 PM   #17
Bill Dozer
Bill@SportsbookReview.com
 
Bill Dozer's Avatar
Administrator
Joined: 07-12-05
Posts: 8,775
SBR Points: 1869
 
Message Me
Default

There have been a handful of payout complaints in August for larger amounts. We have a few new ones this week that we are looking into.

Thremp,
Try giving them a call?
Give Points Quick reply to this message

SBR Founder Join Date: 7/12/2005

Old 09-25-08, 07:44 PM   #18
shipitkthx
 
shipitkthx's Avatar
Joined: 01-26-08
Posts: 56
 
Message Me
Default

Quote:
Originally Posted by Bill Dozer View Post
There have been a handful of payout complaints in August for larger amounts. We have a few new ones this week that we are looking into.

Thremp,
Try giving them a call?
Noone has contacted me about my complaint yet, and if u take a look at it u'd realize why calling them isn't going to do any good.
Give Points Quick reply to this message
Old 09-25-08, 07:44 PM   #19
durito
escarabajo negro
 
durito's Avatar
SBR PRO
Joined: 07-03-06
Posts: 12,740
 
Message Me
Default

Gmail puts email from Las Palmas in spam even after I told it not to.

That said, they aren't responding to mine either. I could probably call but I really don't like phones.

Does everyone else have $500 limits on everything here?
Give Points Quick reply to this message
Old 09-25-08, 07:51 PM   #20
bettilimbroke999
 
bettilimbroke999's Avatar
SBR PRO
Joined: 02-04-08
Posts: 10,091
 
Message Me
Default

Quote:
Originally Posted by durito View Post
Gmail puts email from Las Palmas in spam even after I told it not to.

That said, they aren't responding to mine either. I could probably call but I really don't like phones.

Does everyone else have $500 limits on everything here?
Getting closer to accepting your 90 cents on the dollar offer dury
Give Points Quick reply to this message
Old 09-25-08, 07:52 PM   #21
shipitkthx
 
shipitkthx's Avatar
Joined: 01-26-08
Posts: 56
 
Message Me
Default

Quote:
Originally Posted by durito View Post
Gmail puts email from Las Palmas in spam even after I told it not to.

That said, they aren't responding to mine either. I could probably call but I really don't like phones.

Does everyone else have $500 limits on everything here?
$500 online limits is the norm IIRC
Give Points Quick reply to this message
Old 09-25-08, 07:54 PM   #22
BurtRapp
SBR casino has me barreled in
 
BurtRapp's Avatar
Joined: 01-10-08
Posts: 2,410
 
Message Me
Default

I have played at LasPalmas a ton in the past not in maybe 2 years though. This shocks me. I have always been paid by this shop. I am interested to hear what happens.
Give Points Quick reply to this message
175 pts

3-QUESTION
SBR TRIVIA WINNER 02/07/2012

Old 09-25-08, 09:48 PM   #23
louisvillekid
 
louisvillekid's Avatar
Joined: 08-14-07
Posts: 5,747
SBR Points: 2036
 
Message Me
Default

i signed up with them for the BTP contest cause it was a book i didn't have an account with, i've been dicking around with my 100 bucks for a month, up down up down, but it seems like whenever i get on a little roll , all the sudden when i try to place bets i get an error saying I have exceeded my maximum bet limit of $2. Come on now, $2, WTF, ain't like i'm making big bets and killing them, but even when i try to play a game for $2 it still comes back with an error. Live chat goes nowhere, someone says "Hi, what is question?" you state it, they ask for account #, and that's it, they never come back. I sit there typing in "hello are you there?", "anybody still on here?" and stuff like that and finally i just leave. one time i minimized it and kept checking back and typing in stuff for like 2 hours and no one ever came back. And i have a so-called personal account manager that e-mailed me when i first signed up, she doesn't answer back either. But usually i try to place the bets a few times a day and keep getting the error, then i just don't play for a couple days and when i come back everything is fine. so i don't know if it is a glitch in their software or what, or they are just trying to piss me off.
Give Points Quick reply to this message
Old 09-26-08, 01:56 AM   #24
shipitkthx
 
shipitkthx's Avatar
Joined: 01-26-08
Posts: 56
 
Message Me
Default

Ok..i filled out the complaint form two days ago. No one has contacted me regarding it. I'd think by now I'd at least have received an email verifying you received it and are working on it...or asking for more detail...or something.
Give Points Quick reply to this message
Old 09-26-08, 03:22 AM   #25
bettilimbroke999
 
bettilimbroke999's Avatar
SBR PRO
Joined: 02-04-08
Posts: 10,091
 
Message Me
Default

Quote:
Originally Posted by shipitkthx View Post
Noone has contacted me about my complaint yet, and if u take a look at it u'd realize why calling them isn't going to do any good.
Strange post, would be nice if you could elaborate on exactly what the prob is and what they are saying to you
Give Points Quick reply to this message
Old 09-26-08, 03:44 AM   #26
$$POOLCRAZY$$$$
 
$$POOLCRAZY$$$$'s Avatar
Joined: 09-15-08
Posts: 274
 
Message Me
Default

bloop bloop
Give Points Quick reply to this message
Old 09-26-08, 04:14 AM   #27
Cloak & Dagger
 
Cloak & Dagger's Avatar
Joined: 11-15-07
Posts: 4,834
 
Message Me
Default

Quote:
Originally Posted by louisvillekid View Post
i signed up with them for the BTP contest cause it was a book i didn't have an account with, i've been dicking around with my 100 bucks for a month, up down up down, but it seems like whenever i get on a little roll , all the sudden when i try to place bets i get an error saying I have exceeded my maximum bet limit of $2. Come on now, $2, WTF, ain't like i'm making big bets and killing them, but even when i try to play a game for $2 it still comes back with an error. Live chat goes nowhere, someone says "Hi, what is question?" you state it, they ask for account #, and that's it, they never come back. I sit there typing in "hello are you there?", "anybody still on here?" and stuff like that and finally i just leave. one time i minimized it and kept checking back and typing in stuff for like 2 hours and no one ever came back. And i have a so-called personal account manager that e-mailed me when i first signed up, she doesn't answer back either. But usually i try to place the bets a few times a day and keep getting the error, then i just don't play for a couple days and when i come back everything is fine. so i don't know if it is a glitch in their software or what, or they are just trying to piss me off.
WOW

Give Points Quick reply to this message
Old 09-26-08, 11:16 AM   #28
Mudcat
 
Mudcat's Avatar
SBR PRO
Joined: 07-21-05
Posts: 9,294
 
Message Me
Default

Quote:
Originally Posted by durito View Post
Does everyone else have $500 limits on everything here?
Most people do I think. When it comes up in discussion, players I talk to are usually surprised that my limits are higher. My impression is that $500 is standard. That was my limit for my first few years there.



It is becoming a repeated phenomenon for me of being surprised at what is going on with my old reliable books.

I know there are also complaints about Las Palmas talking about figures like 40K. Kind of like BurtRapp was indicating, it is shocking and just doesn't fit in with what I know. I can't help but be skeptical but there is more and more stuff coming up here.

I'll just keep watching.
Give Points Quick reply to this message

SBR Founder Join Date: 7/21/2005

Old 09-26-08, 01:05 PM   #29
dwaechte
 
dwaechte's Avatar
SBR PRO
Joined: 08-27-07
Posts: 5,470
 
Message Me
Default

LK's problem has to be a glitch, but the fact that nobody at the company can handle even the most routine of cs issues is troubling.
Give Points Quick reply to this message
175 pts

3-QUESTION
SBR TRIVIA WINNER 01/30/2012

Old 09-26-08, 01:16 PM   #30
Thremp
 
Thremp's Avatar
Joined: 07-23-07
Posts: 1,899
 
Message Me
Default

Durito,

I have $300 on some things.
Give Points Quick reply to this message
Old 09-26-08, 02:01 PM   #31
Thremp
 
Thremp's Avatar
Joined: 07-23-07
Posts: 1,899
 
Message Me
Default

Calling is relatively pointless. With e-mail/live chat I have a record of all contact attempts and exactly what transpired.... when I call... who knows. I get all sorts of CS offering me bonuses etc, but when I ask for e-mail clarifying it... They magically stop calling... So strange.
Give Points Quick reply to this message
Old 09-27-08, 02:16 PM   #32
shipitkthx
 
shipitkthx's Avatar
Joined: 01-26-08
Posts: 56
 
Message Me
Default

LP emailed me an hour ago saying they would transfer all my funds to Cris or I could continue waiting for MB. I called and told them I would take Cris. They said they would call it in immediately. 5 Minutes later the money is in my Cris account. FWIW I never would have had a complaint if they offered this a week ago.
Give Points Quick reply to this message
Old 10-02-08, 06:15 PM   #33
durito
escarabajo negro
 
durito's Avatar
SBR PRO
Joined: 07-03-06
Posts: 12,740
 
Message Me
Default

Quote:
THE FOLLOWING ERROR OCCURRED:
YOUR ARE ALREADY LOGGED IN BY PHONE, AS SOON AS YOUR PHONE SESSION FINISH WITH OUR LOCAL REPRESENTATIVE YOU WILL BE ABLE TO PLACE YOUR BET.
WTF is this
Give Points Quick reply to this message
Old 10-02-08, 09:37 PM   #34
Thremp
 
Thremp's Avatar
Joined: 07-23-07
Posts: 1,899
 
Message Me
Default

Quote:
Originally Posted by durito View Post
WTF is this
Can't hate on someone for trying to make a living.

Last edited by Thremp; 10-02-08 at 10:31 PM.
Give Points Quick reply to this message
Old 10-03-08, 01:36 AM   #35
Tosser
 
Tosser's Avatar
Joined: 08-13-08
Posts: 263
 
Message Me
Default

Small book that prolly was hit hard by the law..i used to like them ok, but would stay far away now.
Give Points Quick reply to this message
 

Thread Tools



All times are GMT -5. The time now is 11:00 AM.


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41