[jigger]

Blue sq graded B have voided a winning bet for 400gbp winnings, they sent out a email to me after I opened a a/c with them asking for id documents or else the bet would be voided if I didn't correspond by 6pm , I only open the email after the game played, can they do this I have read the terms and it says they can susspend accounts but no where does it say they can void bets, I have since sent the id and the a/c is reactivated but they will not honour the bet which won, I had also layed the asian lines against it!! oops 500 down I have contacted ibas about this as well , can any one advise if I have a case?

[bigboydan]

I can understand your frustration sir. I also can understand not seeing the email in time as well. If you need some assistance with this matter, please feel free to fill out a complaint form and one of us will inquire on your behalf to gather all the details.

[tomcowley]

How does a book even do this? If they want documentation before bets, ask for documentation before allowing bets. WTFH?

[accuscoresucks]

bbd something must be done

good lord ive never heard of this book

[APK]

Originally Posted by accuscoresucks

bbd something must be done

good lord ive never heard of this book

I believe 888sport, who are basically just a skin of bluesquare, have just recently entered SBR's ranking on quite a positive note.

[bigboydan]

Originally Posted by accuscoresucks

good lord ive never heard of this book

BlueSquare has been around for many of years sir. The reason you might not have heard about it is because they don't accept U.S. customers. However, they are a pretty good book overall IMHOO.

[Justin7]

They might have inherited a good rating, but my only dealing with them was negative.

I received this complaint, and will start tackling it soon.

[jigger]

Thanks for the offer of assistance, I have filed the online complaints form for you to oversee.

[DIF]

This sounds like they steal your money.

unacceptable. If your bet was accepted it also should be graded as winnings.

In other case this book should be downgraded to F.

[DIF]

if it was a bad line I can accept they cancel it if the line was good(and the bet accepted) you MUST have your money. Its yours.

[jigger]

I have asked for managment to look into my query with them and they promised me last Thursday they would give me a reply by today (Monday) but still I have no reply with regards to my complaint, I can only get emails from customer service saying they will investigate my complaint.
I think they have no intention of paying my winnings.
I hope sbr can get something done for me.

[natrass]

A bet placed and accepted is a bet which stands (clear error excepted).

Therefore, the bet should stand.

Unless you were afforded the option to revisit your bet and void it if you wanted some details from them.

[moonbeam]

Blue Sq is a very schizophrenic book.

I have used them for 2 month.

I never ever want to use them again.

[Poker_Beast]

GL buddy!

[jigger]

This is theyr'e final decision on the matter pasted below sbr is helping me but I am not sure what to do I could try IBAS the English regulator beacuse I am sure they have broken the rules on this one?

Dear Mr. Holmes,



I write with reference to your emailed complaint of 19 September 2008 and your subsequent email of today, regarding our security team’s decision to void your bet of 15 September 2008.



Having now conducted a thorough audit of your enquiry I do feel that we have acted honestly, appropriately and most significantly in accordance with the procedures outlined in our communications (emails) to yourself and in view of this are unable to reinstate your bet.



To clarify, we did detail that you were required to submit your documents by 18:00 on the 15 September or we would reluctantly void your bet. As these documents were received on the 16 September we had already voided your bet and confirmed this in our email communication of the same day.



I can therefore only conclude and reiterate that we do not feel it necessary to reinstate your bet. However, having taken on board the comments relayed in your email of today I would like to offer you a gesture of goodwill ( in the form of a free bet) of £100:00 and whilst this is no admission of any wrongdoing or liability I do hope that you choose to accept in the spirit in which it is intended.



Should you decide to accept then please confirm by return and I will arrange to credit your account.



Kind Regards,

[Santo]

Had the bet lost would you be trying to get it reinstated? If they voided before the event, I don't see IBAS would give you any recourse. To do otherwise would give you a free roll on them..

[tomcowley]

It was the book's completely retarded policy that invited the freeroll, not anything the player did. It's their responsibility to pay out on it.

[jigger]

These are the terms that they say allow them to void it I'm not a expert I'm just trying to get paid out on what I thought was a fair bet of course I wouldn't be trying to get it reinstated if it had of lost!

10. RIGHT OF REFUSAL
We in our sole discretion, reserve the right to refuse to register you and/or to suspend and/or terminate your registration and/or account at any time and or to refuse to accept any bet or transaction in respect of or in connection with your use of the Betting Services. We shall not be obliged to provide you with any reasons for so doing and shall not be liable to you in any way for any loss or damages that may result from any such action. Furthermore, we reserve the right to refund to you or withhold any payment of monies from or into your account if there is manipulation of our financial system or suspicion or evidence thereof or a breach or suspected breach of any applicable law, regulation or any of these terms, in each case without providing any reason.

Use of any account otherwise than in accordance with these Terms or any other abuse of any account is strictly prohibited.

We reserve the right to withhold free bets and withdraw promotional offers at any time.

We reserve the right to withdraw your use of any of the Betting Services at any time, subject to fulfilment of any outstanding commitments under the Rules.

14. PROOF OF AGE
We reserve the right to ask for proof of age and evidence to verify your identity at any time and will be carrying out regular checks of our members. We reserve the right to conduct checks against any of the details provided to us and pursue this information through any channels and methods available to us. Failure to provide substantiated proof of age or other requested information will result in the suspension of your account for up to 3 months, following which any funds will be forfeited by you. Any monies due or requested during this time will be withheld unless the requested information is provided.