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Thread Tools | Display Modes |
08-27-2008, 03:10 PM
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#491 (permalink) |
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SBR Wise Guy
Join Date: 05-29-08
Posts: 515
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heres the email i got........like a week ago
Dear Lawrecne Garcia, Please note that we have received your previous email and replied it. Probably, you are not receiving our emails because of your spam filters thus we are sending this email from our gmail account in order to be able to reach you. Please do not reply to this email address. You have recently requested a withdrawal from your QuickTender account. In accordance with our internal rules and policies, as well as anti-money laundering procedures, we need to confirm that QuickTender Holder is the holder of the bank account and the true beneficiary of the funds. So that we can process your withdrawal, we need to confirm your name, date of birth, residential address and bank details. To be able to confirm this information, we would like you to send us · A copy of your bank statement (displaying your name, address, bank details and dated within the last three months) to identity@QuickTender.com . Please note we do not accept on line screenshots. · A copy of the front and back of your credit card/cards that you have used to fund your account. We also need you to send one item from the list below: · A valid copy of your passport (the page displaying your photograph, date of birth and full passport number), · A valid copy of your national identity card displaying your photograph and full identity card number, · A valid copy of your photocard driving licence displaying your photograph, full driving licence number, date of birth and address. In order to make sure that we can deal with your account as quickly as possible please make sure that the documents you send us, including any photographic i.d., are clear and legible. If they are not this could cause a delay whilst we ask you to re-submit clearer copies. Please note that any information you provide us will not be shared with any third parties other than in accordance with our Terms of Use (See QuickTender Privacy Policy). If you have any difficulties providing copies of the documentation referred to above, or if you have any questions, please contact our Security Team who will be pleased to assist you. If we contact you or you contact us by telephone, please note that QuickTender staff will never ask you for your password Once we have received your documents and been able to confirm the information, you will receive an email confirming that your withdrawal request has been processed and you will be able to have access to your funds between 2-5 business days. Thank you for your patience and co-operation. Best regards, QuickTender Security security@QuickTender.com Working hours (Mon-Fri): GMT: 7 AM - 5 PM PST: 11 PM - 9 AM EST: 2 AM - 12 PM |
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08-27-2008, 03:16 PM
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#492 (permalink) |
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SBR Rookie
Join Date: 08-01-08
Posts: 39
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You think maybe SB was supposed to send over your docs? SB was asking for everyones docs for their new processors! Cause i dont get it.....I got money outta quicktender and so did a friend of mine with no problems....never got asked to send anything!
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08-27-2008, 03:51 PM
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#496 (permalink) |
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SBR Wise Guy
Join Date: 05-29-08
Posts: 515
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my chat with sportsbook regarding quicktender
Hello, my name is Nellie Baxter. How may I help you today?
lawrence garcia: you sent me a payout via use my wallet/quicktender a few weeks ago, im having a very hard time communicating with them at all because all they allow is emails. Nellie Baxter: Please bear with me while I look up your account details..... lawrence garcia: if talked to a few other users who have successfully received bank wires from sports book to quicktender to their bank account, all very rapidly, none were asked to submit documentation proving there identity, but quicktender is asking me to do this lawrence garcia: my real question is , wasn't the reason for me submitting docs to sportsbook was for you to forward onto your processors? why am i having to re submit docs to quick tender when no one else had too Nellie Baxter: I am sorry about the inconvenience but in that case you will need to contact Use My Wallet. lawrence garcia: im almost believing you put me in a worse situation with use my wallet lawrence garcia: no fax number no contact number no live chat, VERY UNPROFESSIONAL lawrence garcia: SO sportsbook was in no way suppose to forward over documents to prove players indentity's? i mean your The one that created the account for me so that's not proven identity there, im just kind of last because they haven't replied to any of my emails in 6 days and i feel like ill never receive my money. Nellie Baxter: I have not receive a complain about Use My Wallet requesting for documentation. Unfortunately I cannot provide you the reason why they request that from you. lawrence garcia: is it possible you can inquire on my account for me, Nellie Baxter: I am sorry for the inconvenience but that is not possible. lawrence garcia: so there your processor that your sending money and you cant be like why is nothing happening with this persons account Nellie Baxter: To be honest with you I can send this to be reviewed but I cannot guarantee we will provide you with a solution. lawrence garcia: id really appreciate it if you could Nellie Baxter: Please bear with me for a moment while I look into this... lawrence garcia: xxxxxxxxx thats my quicktender account number Nellie Baxter: What exactly are they asking from you? lawrence garcia: bank statement credit card front and back, and drivers license Chat InformationThere may be a problem communicating with Nellie Baxter. Please wait while your chat is transferred to another operator. Chat InformationHello, my name is Ed Sanders. How may I help you today? Ed Sanders: Thank you for waiting. I will be right with you. lawrence garcia: i got transferred from 1 operator to the next are you aware of the situation or do i have to start all over Ed Sanders: I'm just going to transfer you to one of my colleagues. Chat InformationPlease wait while I transfer the chat to 'Nellie Baxter'. Chat InformationHello, my name is Nellie Baxter. How may I help you today? lawrence garcia: hi lawrence garcia: i was jsut speaking with you and we got cut off Nellie Baxter: Hi. Nellie Baxter: Yes, I know, I am very sorry. Chat InformationYour reference ID for this chat is LTK11608713072X. Please quote this ID if you need to contact us again in relation to this matter. lawrence garcia: so you asked me what they were asking for Nellie Baxter: I have forwarded your request to the relevant department in ticket #LTK11608713072X for review. As soon as an update becomes available you will be contacted via email. You can expect a reply within 12-48 hours, depending on volume. Nellie Baxter: Yes. lawrence garcia: ok lawrence garcia: so again i thank you very much for doing this, but if i may ask what exactly did you do? Nellie Baxter: I sent the request to see if they can find out why UMW is requesting docs and help you solve it. As I said before, I cannot guarantee anything. lawrence garcia: as i said before i appreciate any and all help lawrence garcia: thank you |
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08-27-2008, 04:08 PM
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#499 (permalink) |
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SBR Rookie
Join Date: 08-01-08
Posts: 39
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Please wait for a site operator to respond. You are currently customer 3 in queue. Thank you for your patience.
Hello, my name is August Thorn. How may I help you today? You: I want to know why my last withdrawal for $900 using the UMW method is taking so long.....The other 2 that i did through this method took 3 days or less August Thorn: The current time frame is 3 to 4, honestly it should take that long, but this is the official time frame, I will try to expedite this for you. You: 3 to 4 days? is that correct? August Thorn: Weeks, I am sorry. You: for UMW? The MVP reps on the phone told me 7-10 days at most! August Thorn: Please hold while I transfer you to the MVP department... Please wait while I transfer the chat to 'Josh Henessy'. Hello, my name is Josh Henessy. How may I help you today? You: Josh i am wondering why my last withdrawal using UMW method is taking significantly longer than the firs 2 which were in my UMW account in 3 days or less Josh Henessy: In regards to this issue we can confirm this maybe taking longer due to higher volume of withdrawals from our website, in which we are working on to resolve ASAP, we will send you the funds very shortly, apologies for the delay. You: This is no excuse josh! You guys have been working on resolving withdrawal issues for months now, i've had checks bounce and waited months for my money prior to UMW which is a simple tranfer for you to make, no check isuuance involved. I;ve been a customer here for years and i expect better service than this. Josh Henessy: We can confirm that the usual time frame is 3 to 4 weeks for the funds to be sent, You: Why are your MVP reps on the phone telling me 7-10 days at most? Josh Henessy: 7 to 10 days is the time from when the funds are sent and arrive to you. Josh Henessy: 3 to 4 weeks is referring to the time it takes to process the withdrawal You: Then why were my first 2 processed so quickly? Are you telling me i just got lucky? You: And how do you expect to keep anyone taking action at your site when you dont pay out for a month? Josh Henessy: We can confirm this maybe the case that it was sent more quickly, the whole process will take 3 to 4 weeks, this includes the 7 to 10 days as well. You: This is quite ridiculous! You guys sure do a great job taking care of your MVP members! Josh Henessy: This is the usual timeframe for everyone unfortunately. You: Unfortunately? Thats an understatement! You: Why even offer the UMW method.....A check is the same time frame Josh Henessy: We can confirm that a check will take a longer process it will take 2 to 3 weeks to process then 3 to 5 weeks to be sent and arrive. Josh Henessy: This is not the normal time for our withdrawal the reason for this is due to our processors being frozen. You: Im aware of that josh i had checks from you frozen processor bounce already. But i was under the impression that this UMW method was working very quickly...I guess i was wrong Josh Henessy: We do apologize for the timeframe, we would speed up the process if we could, unfortunately this is the fastest we can do at this time, You: Well i guess there is no use carrying on the conversation when there are no good answers You: Have a splendid afternoon Josh Henessy: Thank you for chatting, you too Josh Henessy: Goodbye Josh Henessy: Thanks for chatting. If you are fully satisfied with the outcome of this chat then I am going to close the connection shortly. Please contact us again if you have any questions |
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08-27-2008, 04:21 PM
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#501 (permalink) |
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SBR Rookie
Join Date: 08-14-08
Posts: 15
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Dude, I don't even know what to do anymore, I feel like Im going to go brain dead speaking to these idiots in CS.
Im just getting sooooooo.... tired of the BS. Can anyone confirm to me in fact that they have received a UMW transfer of over $6000? Maybe they are doing the smaller to larger amounts first or vice versa.... |
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