Sportsbook.com Payment Delays

sb1384 · 05-07-2008, 08:13 AM

I initiated a withdrawl request for 1,750usd on april 1st, 08. Apparently Sportsbook.com is playing some sort of April Fools joke on me, because it is now 6 weeks later and I have yet to receive that check. Website says payment in 10-15 business days and tracking number within 3-5 days. I'm now approaching 30 business days. I touch base daily and have been told there are "delays with the processor". When pressed for additional information on backlog or expected turnaround, they can't provide anything. I'm concerned. I have 3 questions: 1) is anyone else currently experiencing payment delays with SB.com (recent), 2) has anyone NOT been paid by SB.com, and 3) what are my options for resolution if the check doesn't come. I understand that I shouldn't have used SB.com in the first place given the SBR ratings, but unfortunately I didn't check ratings before depositing. Shame on me. With that said, what can I do now? BTW, I deposited using a credit card. Any information or assistance would be much appreciated. Thanks.

bigboydan · 05-07-2008, 11:32 AM

First off, Welcome to the SBR forum sir

Unfortunately the entire Jazzette family of books are currently experience some very server processing issues these days. I don't know how much good it will do, although you can always fill out a complaint form and one of us will inquire to them on your behalf.

InTheHole · 05-07-2008, 12:02 PM

Quote:

Originally Posted by sb1384

I initiated a withdrawl request for 1,750usd on april 1st, 08. Apparently Sportsbook.com is playing some sort of April Fools joke on me, because it is now 6 weeks later and I have yet to receive that check. Website says payment in 10-15 business days and tracking number within 3-5 days. I'm now approaching 30 business days. I touch base daily and have been told there are "delays with the processor". When pressed for additional information on backlog or expected turnaround, they can't provide anything. I'm concerned. I have 3 questions: 1) is anyone else currently experiencing payment delays with SB.com (recent), 2) has anyone NOT been paid by SB.com, and 3) what are my options for resolution if the check doesn't come. I understand that I shouldn't have used SB.com in the first place given the SBR ratings, but unfortunately I didn't check ratings before depositing. Shame on me. With that said, what can I do now? BTW, I deposited using a credit card. Any information or assistance would be much appreciated. Thanks.

I emailed a mod here to discuss the issue. I am having the same problem. They asked me to wait 30 days due to processor issues. So they can process a deposit but not a withdrawal

corleone0828 · 05-07-2008, 04:07 PM

I also am having trouuble with a withdrawal from April 3rd...still waiting

taco3275 · 05-07-2008, 09:40 PM

I'm also waiting for several withdraws,one was processed on 5-04,so the wait continues.I called and talked to a guy named Mike. He said they have two processers, one is low volume and can only push thru a few a day. The other is much faster,but is use mainly for there platinum custumers.I have been playing there for seven years and always got paid within two or three weeks or less.

InTheHole · 05-08-2008, 11:07 AM

Quote:

Originally Posted by taco3275

I'm also waiting for several withdraws,one was processed on 5-04,so the wait continues.I called and talked to a guy named Mike. He said they have two processers, one is low volume and can only push thru a few a day. The other is much faster,but is use mainly for there platinum custumers.I have been playing there for seven years and always got paid within two or three weeks or less.

Is a plat customer someone who loses alot of money? For about 5 months I would play 20-30 units there daily @ 100 dollars a unit. In the same boat as you.

baazigar · 05-09-2008, 11:04 AM

I am waiting on 3 withdrawals from sportsbook.com. One dated April 1st and the other two April 28th.

taco3275 · 05-09-2008, 07:42 PM

Quote:

Originally Posted by baazigar

I am waiting on 3 withdrawals from sportsbook.com. One dated April 1st and the other two April 28th.

Have your withdraws been proccessed or they still pending?

InTheHole · 05-09-2008, 11:30 PM

Quote:

Originally Posted by taco3275

Have your withdraws been proccessed or they still pending?

After contacting cs on the 8th regarding a May 1st request, it was process "VIA COURIER" on the 9th. Mean nothing w/o a tracking.

taco3275 · 05-10-2008, 01:41 AM

Quote:

Originally Posted by InTheHole

Is a plat customer someone who loses alot of money? For about 5 months I would play 20-30 units there daily @ 100 dollars a unit. In the same boat as you.

ya I figure when you become a plat customer you have lost a lot of money or they just like your big action.Me its probably both.The good thing is a level of service,I mean they don't fuk with you as much,and when you want something like tickets to a game or whatever they come thru.

sb1384 · 05-10-2008, 06:12 AM

Quote:

Originally Posted by taco3275

Have your withdraws been proccessed or they still pending?

Thanks for all the replies gang. It's a "little" comforting to know that this isn't atypical and that others and experiencing similar delays. These guys suck. I have spoken to them daily. More to screw with them than thinking it will effect change. Today is May 10th. 40 days since I requested my $1750. Since their website says 3-5 biz days for tracking # and 10-15 biz days for receipt, sitting at 29 biz days is wholely unacceptable. Oddly enough, still no tracking number, but the "carrier" changed from UPS to DHL. It had been UPS up until yesterday. Shady. Real shady.

sb1384 · 05-10-2008, 06:30 AM

ok. just spoke with them again. supposedly the processor had an issue with UPS and are now using DHL. i absolutely hate these f'ing guys. in my mind, this is just a ploy to take interest revenue from us as an additional SB.com revenue stream. rather than optimizing the cash turnaround in an acceptable timeframe, they sit on our cash for as long as possible for interest revenue. i mean hell .. 20m sitting in a bank at 4% is 800k. hate these guys. if i don't get this by monday i may call my cc

taco3275 · 05-10-2008, 09:14 AM

Quote:

Originally Posted by sb1384

Thanks for all the replies gang. It's a "little" comforting to know that this isn't atypical and that others and experiencing similar delays. These guys suck. I have spoken to them daily. More to screw with them than thinking it will effect change. Today is May 10th. 40 days since I requested my $1750. Since their website says 3-5 biz days for tracking # and 10-15 biz days for receipt, sitting at 29 biz days is wholely unacceptable. Oddly enough, still no tracking number, but the "carrier" changed from UPS to DHL. It had been UPS up until yesterday. Shady. Real shady.

Are you a new customer at sportsbook?

sb1384 · 05-10-2008, 04:38 PM

Quote:

Originally Posted by taco3275

Are you a new customer at sportsbook?

No. Not a new customer, but not always active. Set the account up back in late 2006. I've bet with them periodically over the last few years, but was REALLY active with SB.com since the 08 NCAA Tourney. Was a VIPSports.com customer for a few years, but it became too difficult to reload the accounts. Sportsbook.com seemed to still work for real-time deposits while no-one else did for me, so I started back up with them without realizing their "grade" was so poor. 3 days prior to my 1750 withdrawl, I had a 2500 withdrawl that turned around in 10 days from request to receipt. Not bad considering the the 40 days I am at now. Maybe the max 2500 withdrawl was with their "premium processor". But, I usually bet between 125-500 per game and floated 8500 in deposits over the last 2 months, so 40 days is frustrating. If I don't receive soon (and I mean in days), I may contact my credit card company.

InTheHole · 05-10-2008, 05:00 PM

Quote:

Originally Posted by sb1384

No. Not a new customer, but not always active. Set the account up back in late 2006. I've bet with them periodically over the last few years, but was REALLY active with SB.com since the 08 NCAA Tourney. Was a VIPSports.com customer for a few years, but it became too difficult to reload the accounts. Sportsbook.com seemed to still work for real-time deposits while no-one else did for me, so I started back up with them without realizing their "grade" was so poor. 3 days prior to my 1750 withdrawl, I had a 2500 withdrawl that turned around in 10 days from request to receipt. Not bad considering the the 40 days I am at now. Maybe the max 2500 withdrawl was with their "premium processor". But, I usually bet between 125-500 per game and floated 8500 in deposits over the last 2 months, so 40 days is frustrating. If I don't receive soon (and I mean in days), I may contact my credit card company.

I totally understand your frustration and why you would contact your cc company howver if you do this make sure you have no other money with that book or any in the Jazette family. Moreover, be prepared to be questioned about the couple of grand deposits which I assume you will say are fradulent.

sb1384 · 05-10-2008, 09:24 PM

Quote:

Originally Posted by InTheHole

I totally understand your frustration and why you would contact your cc company howver if you do this make sure you have no other money with that book or any in the Jazette family. Moreover, be prepared to be questioned about the couple of grand deposits which I assume you will say are fradulent.

That was just frustration. I would never initiate a charge-back with the CC when push comes to shove. I'm a man. If a few months passed and I'm still un-paid, I'll make a trip down. So frustrating.

jakster30 · 05-12-2008, 05:07 PM

i've been waiting for 2 2500 dollar checks since march 31st...they r soooo slow...but i have faith they will pay soon

...they have paid me 5 2500 checks (3 came after 3 weeks, 1 after 5 weeks and i just got one after 6 weeks)...still waiting for 2 more...good luck to us all...

sb1384 · 05-12-2008, 08:19 PM

Quick update: 40 business days since my payment request; a dozen or 2 live chat inquiries and 20 minutes on the phone today and finally .. i got a tracking number. It hasn't been "scanned", but my shipping information is on the DHL site when i use the tracking number. So, things look promising. When asked how long it takes to be scanned, the SB.com supervisor told me a week. Huh? Whatever. I don't care anymore .. as long as I get my money. 45-50 business days for a withdrawal? Crazy