10Bet cancels two soccer wagers citing "typing mistake"

bigboydan · 05-06-2008, 08:46 PM

10Bet (SBR rating B-) cancels two soccer wagers citing "typing mistake"

The player has followed the line closely and believes the book cancels wagers when the line has moved in the player's favor. Competing bookmakers have stated that the price was in range of the betting market and that their line was similar at the time of the wager. 10Bet has not responded to the player's request to discuss the matter.

Nordicbet: Hi,I can confirm that **** is correct. It is also correct that Nordicbet had several odds changes on those matches, active risk management, but no misprint!
Best Regards,
Nordic Gaming Group Ltd.

Player to 10Bet: This was no typing mistake, your cancellation is a blantant violation of your own rules.

The Vadmyra match:
Your odds opened at 2.89 and was later slashed to 2.57, which I played. You currently offer 2.13. Nordicbet opened at 3.10, then slashed to 2.85, 2.65 and now offer 2.15. Bwin opened at 2.85 then slashed to 2.55 and now offer 2.10. There has been market changes on the match - but misprint? No way.

The Lyngbø match:
Your odds opened at 3.88 and was later slashed to 3.02 which I played. You currently offer 2.34. Nordicbet opened at 4.40 then slashed to 3.80, 3.45, 3.15 and now offer 2.35 Bwin opened at 3.80 then slashed to 3,00 and currently offer 2.30.
Again - obvious that it's just ***** that this was a typing mistake. Please respond to this message and re-activate my bets before the matches start.

SBR has asked 10Bet's General Manager to review the player's complaint and provide evidence that there was indeed an obvious error. A different 10bet user submitted a similar complaint two months earlier. Management defended 10bet's decision to cancel that wager prior to the match, saying that the line was temporarily moved the wrong way, opposite the changing market. The player and the book dispute whether the player bet the line in a window of a 30 seconds before the erroneous odds change was reversed.

Justin7 · 05-07-2008, 01:05 AM

This sounds like an oddsmaker falling asleep at the wheel and ignoring line moves. They need to provide compelling proof of this "typing mistake" (as well as a prompt resolution of the mistake).

moonbeam · 05-07-2008, 07:59 AM

No reason to be alarmed. This is the normal business of 10bet.
They do this 100 times a day

noyb · 05-07-2008, 09:32 AM

Quote:

Originally Posted by moonbeam

No reason to be alarmed. This is the normal business of 10bet.
They do this 100 times a day

very true. there's even a very recent topic here on this forum about this behaviour from 10bet. everybody betting there knows it, and has given up complaining about it a long time ago. the guy who filed this compaint is apparantly new there.

vanman · 05-07-2008, 02:45 PM

simple advise STAY AWAY.

noyb · 05-07-2008, 03:21 PM

Quote:

Originally Posted by vanman

simple advise STAY AWAY.

well that's a bit too simple for me. just don't bet soft lines there.
i'm sure this guy wasn't betting on Norwegian Third Division soccer, because he knows anything about the teams he was betting on.

moonbeam · 05-07-2008, 03:40 PM

stay away is a simple but correct advice.

I like SBR but sometimes I guess SBR haven´t any idea... specifically on european books

The B- rating for 10bet perhaps was ok 2 years ago.

Nowadays 10bet are nothing else than a scam book.

Bill Dozer · 05-07-2008, 04:55 PM

Quote:

Originally Posted by moonbeam

stay away is a simple but correct advice.

I like SBR but sometimes I guess SBR haven´t any idea... specifically on european books

The B- rating for 10bet perhaps was ok 2 years ago.

Nowadays 10bet are nothing else than a scam book.

European books are a different animal. When 10Bet was taking US players we had a lot of feedback. After restricting countries we get much less but still a good sample. Euro players, who are lucky enough to have Betfair and Pinnacle, are fairly hard on recreational sportsbooks. Many people playing soccer think a book that boots winner should be rated F. These same books do a lot of tiny free bet stuff that and you have to wonder if it's worth all the trouble.

We received 3 10bet complaints of cancellations recently. The first resulted in 10Bet paying a guy for a $700 win even though his funds weren’t risked...an acceptable resolution. The 2nd was questionable and 10Bet probably should have honored it. They claimed they moved the line the wrong way in seconds and the player jumped on it and they moved it back. This is the third. 10Bet had plenty of time to address the player's requests to reinstate before the match. The complaint description is not indicative of a B- shop.

noyb · 05-07-2008, 05:00 PM

Quote:

Originally Posted by moonbeam

stay away is a simple but correct advice.

I like SBR but sometimes I guess SBR haven´t any idea... specifically on european books

The B- rating for 10bet perhaps was ok 2 years ago.

Nowadays 10bet are nothing else than a scam book.

you should definitely stay away if you're a certain kind of player making certain kinds of plays there. to me a scam book is a book that does not pay.

bigboydan · 05-07-2008, 05:37 PM

Quote:

Originally Posted by noyb

you should definitely stay away if you're a certain kind of player making certain kinds of plays there.

90-120 delays and those bonus rollover requirements should turn most of those types of players away, however it doesn't.

moonbeam · 05-07-2008, 05:47 PM

Quote:

Originally Posted by noyb

you should definitely stay away if you're a certain kind of player making certain kinds of plays there. to me a scam book is a book that does not pay.

Noyb, I´m sure you know as well as I do why to stay away from this book.

Not enough this book voids hundreds of bets any day, this book also charge you a 8% commission of your winnings.

Perhaps it´s not a scam book yet (because they pay you something) but it´s VERY near to a scam book, and I guess 10bet is the next betroyal

moonbeam · 05-07-2008, 06:16 PM

Quote:

Originally Posted by Bill Dozer

Many people playing soccer think a book that boots winner should be rated F.

Thats not the reason Bill. Think of betroyal.

noyb · 05-07-2008, 06:45 PM

i made a long post in the previous topic explaining why i think 10bet can be a moderately useful book to have, as long as you know how to deal with them. their voiding-happy attitude, as well as calling everything a "typing error" (total BS) is a shame to the industry, but i find good odds there and the stuff i bet (through their traders that is) they don't void.

8% fee? i'm sure you have first hand experience of something fishy happening since you mention it, but I was never charged a fee for anything whatsoever and have been with them a while.

Bill Dozer · 05-07-2008, 09:45 PM

Let's see what their move is here.

Ila · 05-08-2008, 07:46 AM

Quote:

Originally Posted by moonbeam

No reason to be alarmed. This is the normal business of 10bet.
They do this 100 times a day

Although this may be a little bit exaggerated, I generally agree. A couple of weeks ago I had a similar situation.

They forgot or were not quick enough to change the line after it moved in the asian markets and I placed a bet. Seconds after this I found my bet cancelled.

As I don't like this kind of behaviour I withdrew all my balance straightaway.

I can't stop being amazed by their SBR rating. The only positive thing you can say about them is that they DO pay. But the number of cheats they are using on day to day basis is enormous. The Polish message boards are full of it. Cancelling wagers, placing them instead of players, changing betting history without players knowing, enormous arbitrary fees, stealing money from people's accounts with several sometimes very elaborate methods.

In the light of this I even suspect that it was 10bet who stole the money from its clients NETeller accounts about 2 years ago claiming that they "got hacked". Many people share my opinion on this but there are no proofs.

I do play in more than 70 books and I haven't come accross one that would go to such lenghts to steal people's money. D is the highest rating I would give them - and only for paying. For the rest F+ would be too much.

Bill Dozer · 05-08-2008, 10:43 AM

Ila,
Do you have a wager ID for that Asian handicap bet?

Ila · 05-08-2008, 01:18 PM

Quote:

Originally Posted by Bill Dozer

Ila,
Do you have a wager ID for that Asian handicap bet?

I happen to have it.

7114271

But as I wrote it was placed in February. So it will be difficult to prove anything.

Bill Dozer · 05-08-2008, 01:34 PM

Quote:

Originally Posted by Ila

I happen to have it.

7114271

But as I wrote it was placed in February. So it will be difficult to prove anything.

Thanks. Any chance there was an email conversation about it?

Ila · 05-08-2008, 02:39 PM

Quote:

Originally Posted by Bill Dozer