[JoeVig]

Fellas,
Anybody having some problems at the "new" BetOnline? Sometimes it will just log you out or say your session is expired?

I think the new site is generally less reliable than the old one. I wish they would go back to it.

JoeV

[katstale]

Worse than usual today, but always bad. You will be sitting for a moment on a page then it rolls you to logged out page and asks for you to log in again. You can be placing a wager and this happens--it is just crazy. All started with the "new" software upgrade--dudes, go back to the old stuff and get Moneybookers.

At least pretend to be trying to reach A book status!!

Forgot abt this great window that pops up when you least expect it:

Session has expired or cookies are disabled!
Either your session has timed out, you entered an invalid page directly, or "cookies" are not turned on in your browser. First, try and login again and if you receive this message again, follow the directions below to activate "cookies" in your browser

[katstale]

No wonder they been cold calling--there traffic must be extremely light for no one else to be having problems with that software!! lolol It was just terrible all day.

BBD? U got any contacts over there to explain all the bugs?

[jtuck]

I was having the same problems, sometimes i have to click log in two or three times before it will finally log me in, it times out quicker than i can make a wager, and logs me out randomly. I would call customer service but i'm sure they'd have no clue what is going on just like usual.

[ico2525]

YES! Lol glad it's not just me. Sometimes I have to enter my password 4 times before I can get to where I want to be. There are times where I can idle for 10 minutes, and there are other times where god forbid I idle for 45 seconds, I get timed out.

[bigboydan]

Originally Posted by katstale

BBD? U got any contacts over there to explain all the bugs?

Let me see what I can find out Katstale.

[katstale]

Appreciate u lookin into this big boy. I knew it couldn't just be me. AND, this problem has been getting worse. It started with the software change--but it has just gone off the charts in the last few days.

Thanks guys!! I was beginning to think something was wrong with me--I had a virus or something. I can hang on to this comp for a while longer.

[genyes]

I'm also having problems with the site. Honest communication goes a long way. I am assuming they are working on the problem. But a comment from management would be very appreciated.

[Frank]

Originally Posted by ico2525

YES! Lol glad it's not just me. Sometimes I have to enter my password 4 times before I can get to where I want to be. There are times where I can idle for 10 minutes, and there are other times where god forbid I idle for 45 seconds, I get timed out.

Exactly what happens to me.

And I also have to relog in 90% of the time after every bet I place.

I get that same damn message that Katstale wrote 1 second after i make a bet.

[Frank]

Today is the worst day ever for problems with the website.

It takes me 5 minutes to log in and 5 seconds to time out.

They are already losing a lot of action and will lose a ton more if they don't fix this soon.

[THE HITMAN]

New ware is disappointing to me, too. Experiencing the same as everyone else.

It seems to be a bit better on Internet Explorer.

Even when normal, they time out way tooooooo quickly. Very annoying. BETJ times out way too quickly, also. I never could understand this. I mean, you want people to bet, right ?? OK, I'll offer them some info: it's difficult to wager when you are timed out.

I like to use them, but lately it's been a joke. I even gave them a share of my third place vote for favorite book.

[bigboydan]

I just spoke with Will via a live chat session regarding this particular issue, and he tells me that this problem has been fixed fellas.

Below is the live chat transcript on this issue:

Will: Hello. How may I assist you today?

BBD: I reading this particular thread on the SBRforum and was wondering what the reason was as to why these people are having so many issues. BetOnline New Site Problems

Will: Let me check on that. Do you have an account with us?

BBD: no I do not have one at this time sir.

Will: Ok, I'll check the link you gave, be right back

BBD: ok

Will: Thanks

Will: Ok, we are going to look into it, we are going to send this information to higher management. Thanks for letting us know, because we are now aware of it

BBD: Ok

BBD: can you have management email with an answer at: bbd@sbrforum.com

Will: I'm sorry for the delay. I'll be right with you...

BBD: ok

Will: It's was a temporary issue, we apologize for any inconvenience, but it has been rectified

Will: All clients were taking care over the phone immediately

BBD: so this issue in that thread is now corrected, correct?

Will: Yes sir

BBD: ok

BBD: Thanks for your help regarding this software issue. Have a nice day, cya.

Will: You are welcome

Will: Anytime

[katstale]

Once again, I think they were worried the Big Boy was gonna have to get up out of his chair and come on over!!

Now I just hope the dude wasn't pullin your leg.

Thanks for lookin in on it.

[katstale]

Well, that fix lasted I think abt 40 minutes--then went right back to what it was. Right after a confirmed wager--you get this:

"session timed out no cookies, etc." same stuff for several days now.

Don't let them play you like that BBD!! lolol

Open up a can of whoop a.....

[bigboydan]

Originally Posted by katstale

Well, that fix lasted I think abt 40 minutes--then went right back to what it was. Right after a confirmed wager--you get this:

"session timed out no cookies, etc." same stuff for several days now.

Don't let them play you like that BBD!! lolol

Open up a can of whoop a.....

Just when I thought I got these issues resolved for everyone, it happens again. I'm back on it once again Katstale.

[darrell74]

My account at betonline seems to be dragging, a little, too.