Carib Sports responds to Email Response Test

Illusion · 06-23-2006, 05:09 AM

It's a good thing SBR does these indepenent tests. It really keeps sportsbooks on their toes. I'm glad Carib is gonna make an attempt to improve their reponse time.

Quote:

Carib Sports (SBR rating B) responds to Email Response Test score:
"My name is Liz and I am writing on behalf of Caribsports.com. We just wanted to let you know that we appreciate your reviews of our website and services as this helps us to make improvements where needed to better be able to serve our members.

Some weeks ago you had rated our e-mail services as poor due to a very long delay in responding (for which we apologize); we wanted to let you know that we have since made the necessary changes to ensure that delays no longer occur when using e-mails to communicate with us.

However, please note that we always try our very best to reply to all queries in a timely fashion. To make this process even more efficient, some time ago we created our own “in house” messaging system which at this time is used by 90% of our members for communications as they are guaranteed a response with 3-5 minutes."

Mudcat · 06-23-2006, 10:19 AM

It's true what Liz says. They are very fast to respond to memos sent through the site. But they should still keep on top of e-mail.

Their response of accepting the feedback and acting on it (rather than ignoring and/or denying) is refreshing.

JoshW · 06-23-2006, 10:19 AM

Their inhouse message system is very good. I almost like it better than live chat as you don't need pluggins or anything else, and they are very fast. More like under a minute for most responses. If they can get their email up to that standard, they will be ahead of most books.

Terris · 06-23-2006, 10:23 AM

I have the same experiences at Carib, *very* fast with the memos.
Dont know about emails, always use memos.
Great customer service there for me over the years.