Bet prestige delay payout

I face a payout problem with www.betprestige.com, my account was closed on Feb 2011, my remain balance is >10K USD, the manage Dan told me will paying my payout USD1000 every month since Feb last year, but i just receive the money 1500 + 500 for whole year. I calling Dan everyday, he told me will be release out USD1000 via fedex since December 2011, but he no have process my money.
:sad2:
may i know that who have place bet with them? they had financing problem or not? thanks