[edc0218]

BET365 owes me 5k for 6months now. First , they told me to settle it with IBAS. So I wrote IBAS like 100 times just to get a reply. And then I have to write to BET365 customer service also for a 100 times just to get to the manager.
I was a being accused by PRIMA POKER for chip dumping and collusion. But PRIMA already released my fund because they found of no wrong doing. I told bet365 that PRIMA already released my fund. But bet365 doesn't want to releae my fund even do PRIMA made a mistake for what they are accuisng me. So what else should I do so I can get my 5k from BET365. Is there like a EUROPEAN GAMBLING FORUM so I can keep spreading the news so they can loose millions of dollars.
I will never stop postin everyweek that BET365 stole my money until they release my fund. They have the worst customer service. It's like talking to a machine and delaing with IBAS is like you have to wait years just to get a reply. Why can't I just deal with BET365 directly. I hope they go bunkrupt within a couple of years.

[freebie]

so many complains about bet365 and yet SBR rates them A+???

[Bill Dozer]

But bet365 doesn't want to releae my fund even do PRIMA made a mistake for what they are accuisng me.

If I understand correctly, Prima just released your funds yesterday and WWTS followed suit by unlocking your account? What did 365 tell you to suggest that they "don't want to release" your money?

Can you call 1-866-333-3238 and ask for Gay. Gay will be able to tell you the status of your Bet365 account. If you like, you can call me at 1-830-515-4122 and we can attempt a 3-way conference call. It sounds like your issue is close to being resolved.

[pjesnik24]

I believe that all of the complains are about their poker site. You should contact that pokerreview site for help.

[FreddeSwe]

pjesnik:
A lot of complaints about limiting sportsbook accounts very cheaply just because they don't loose enough money.

Bet£3.65 was the first bookmaker to limit me and I had had a very poor period ahead of that moment. Had a very small profit from them as well.

But SBR don't take into account the treatment of customers as long as they pay out your fundings. But not only me has had complaints about this. I think that it is ridiculous to give top grade to a bookmaker that does not allow you to win even small money.

[imgv94]

I have heard more bad things about Bet365 than good. I think they are
the worst A rated book BY FAR!!

[anypunter]

Agree with all the sentiments here. Bet365 were instrumental in causing me trouble with Prima over some unfounded claims of collusive play - not based on play, simply that I once logged in via the same PC as a friend. We never played the same SNGs, nor did we ever collude. Thankfully, 32Red stepped in and liased with Prima to clear things up, and Prima removed the restrictions after a proper investigation.

Bet365 should be avoided by all - there are plenty of decent UK-based books which offer better lines and a whole lot less crap. CS is crap, bet limits are crap, management are crooks... apart from that, they're just fine.

[imgv94]

All of this stuff I have heard on other forums as well. Bet365 No GOOD.

[Bill Dozer]

My take is that all sportsbooks should have an alert message that pops up when you go from their Sportsbook to a poker network. It should say that you are playing with a subcontracted third party and that account activity is subject to audit by this third party....maybe even a one-time TOS check box for the user to say he/she agrees.

But SBR don't take into account the treatment of customers as long as they pay out your fundings. But not only me has had complaints about this. I think that it is ridiculous to give top grade to a bookmaker that does not allow you to win even small money.

SBR takes the player's sportsbook experience into account for as long as the client is a client. 365 doesn't bully players by voiding wins or making claims of bad-odds when players hit a soft line. They don't confiscate promotional $ because they want to avoid investing in sharp players. The sharps who go in knowing they will be asked to leave don't regret depositing for a handful of advanatage plays. They know 365 is not going to take it personal and try to punish them. 365 is one of the most conservative big name books out there but they are not cheats.

[Chuck Sims]

Many, many complaints against Bet365. Not even close to an "A" rated book. SBR just makes themselves look bad with that kind of a rating.

[SBR_John]

This is great book but these poker disputes with 3rd parties are really difficult. Bet365 is like VIP and Bodog. You got scalpers playing in there unable to complete their rollover because the book spots them and puts a collar on them. These players know that Pinny and CRIS will welcome their style of action. Its like taking a Porsche to Ford mechanic just to save a buck. Bet365 gets great feedback from small players as does VIP and Bodog. But the forums think they are F books which we understand. SBR tries to present a list of safe books that cater to all players or else we would just have a list with one book; Pinnacle.

[imgv94]

Originally Posted by SBR_John

This is great book but these poker disputes with 3rd parties are really difficult. Bet365 is like VIP and Bodog. You got scalpers playing in there unable to complete their rollover because the book spots them and puts a collar on them. These players know that Pinny and CRIS will welcome their style of action. Its like taking a Porsche to Ford mechanic just to save a buck. Bet365 gets great feedback from small players as does VIP and Bodog. But the forums think they are F books which we understand. SBR tries to present a list of safe books that cater to all players or else we would just have a list with one book; Pinnacle.

SBR JOHN

I think you gave a great explaination. But me personally
wouldn't recommend Bet365 I could never encourage
someone to open an account with them.

[isetcap]

I've played with the Bet365 sportsbook and casino, and I would gladly recommend them both above Bodog's. Somewhat shady complaints such as edc's against the poker offering of Bet365 should have no bearing on SBR's rating. Bet365 is a quality group with great service and from a European standpoint, is a great option to have.

[imgv94]

I would recommend bet365 over bodog anyday. Bodog is for squares..

[edc0218]

How can you recomend a book that steals a player's money? I have a legit case here that bet365 doesn't even want to care of. I have been fighting for it for 6 months and bet365 just ignores it because they want to keep my 5k.

SBR should put this on their wire. I don't know why they don't even post it on their wire.
PRIMA already release my money. WHY CAN'T BET365 RELEASE IT? It's been 6 months. That I have been complaining to SBR and not a single post on their wire nor a downgrade.

BET365 is clearly an F rating. You can go to to their forums and you will see how many complaints they have such as stealing money from players. And I'm one of the victim. Is there like a big media out there where I can send my complaints so they go out of business.

[imgv94]

Bet365 is getting killed on here. Bet365 is useless to me.

[slacker00]

I haven't played Bet365 in any shape or form, but I've been choosing B books over them when looking for a new book currently. I've heard too much crap about the poker room, and I haven't heard a satisfactory explanation.

Saying the sportsbook and poker room is seperate is irresponsible. What about the books, such as CRIS, who do an exceptional job with a seemless connection between the two? CRIS-ACR really should be a model of how a sportsbook can interact with a pokerroom. The way they do it, I can't see how there ever would be a problem. A sportsbook should go the extra mile to protect their reputation if they want the responsibility of handling pokerroom traffic. IMO, CRIS should be a full letter grade higher than Bet365 simply because of how they handle their pokeroom interaction, if not for a variety of other reasons. Giving Bet365 a letter "A" just diminishes the other "A" books.

[isetcap]

SBR rates sportsbooks and not poker rooms. Bet365 is part of another network when it comes to poker. The other network makes decisions that are binding. In response to edc's case of chip dumping, I have no sympathy and don't think Prima should have given in to begin with.

[JC]

John, with all due respect, this is not a big player vs. small player issue. You also can't lay it on the "third party" poker provider. Bet365 needs to take responsibility for what goes on in the poker room under their name.

But this story, if I am reading it right, is beyond that.

1. Player is accused of chip dumping by Prima through a WWTS account.

2. Prima asks WWTS to freeze his money.

3. Prima searches their system and finds out player has account at Bet365 and asks Bet365 to freeze his money as well even though the alleged chip dumping did not have ANYTHING to do with Bet365 or poker play at Bet365.

4. Prima, after taking way to long, clears the player of any wrongdoing. Account is released at WWTS.

5. Bet365 which should have never been involved in the first place and has NO STANDING to freeze the man's money still refuses to release the man's account.

John, considering they are an A rated book at this site, and the player has made his story known here, you need to contact Bet365 and get him his money.

If the story is accurate, this is a robbery by Bet365.

[slacker00]

Originally Posted by isetcap

SBR rates sportsbooks and not poker rooms. Bet365 is part of another network when it comes to poker. The other network makes decisions that are binding. In response to edc's case of chip dumping, I have no sympathy and don't think Prima should have given in to begin with.

Prima may very well be the root of the problem. But, BET365 needs to choose it's partners carefully or this will just keep happening.

Look at Bowmans recently, how they dropped the pathetic BOSS poker network and went to a different group. This is how an "A" book handles things. BET365 needs to take note.

[isetcap]

Originally Posted by slacker00

Prima may very well be the root of the problem. But, BET365 needs to choose it's partners carefully or this will just keep happening.

Look at Bowmans recently, how they dropped the pathetic BOSS poker network and went to a different group. This is how an "A" book handles things. BET365 needs to take note.

I agree.

[pags11]

I'm steering clear of these guys...