[Gambler7]

Transcript of my chat yesterday with Nine.com

Welcome to our sportsbook and casino! I am here to answer any questions you might have.
You are now chatting with 'Taylor'
Taylor: Welcome to Client Services, how can I help you?
you: hello
you: tried tp make a neteller deposit and got these error
you: Please correct the following and try again: • The City entered does not appear to be valid. • Street City State/Province are required fields. • Use the proper Postal Code for your Country.
Taylor: Can I have your username and password please?
you: xxxxx
you: xxxxx
Taylor: How much were you trying to deposit?
you: 1250
Taylor: Ok, let me have your address to complete your account information, please.
you: xxxxx
you: xxxxx
Taylor: One moment please...
Taylor: Ok, before you make your deposit, our wagering department would like to take a look at your 1st couple of wagers so they will want you make your 1st wagers over the phone with them so they can take a look at them, after that, they will let you know about opening your internet limit.
Taylor: The information is updated,you can make your deposit.

[Bill Dozer]

Wow. At least they had told you in advance. =/

This group is going to have to figure out a way to be conservative while not inconveniencing players. Nine was supposed to be the more liberal of their sites with a lineset that would let players play.

[jjgold]

I got them at a C-

[tacomax]

I got them at a C-

What's the URL of your site where your ratings are listed and the detailing of the criteria for ascertaining the ratings?

[biggs]

I got them at a C-

where? send me a link please

[Illusion]

I got them at a C-

Have you ever played there, just curious.

[Terris]

I got a similiar error when trying to sign up at mybookie and the other 3 clones. After some page reloads and trying again later, i finally had my account set up.
I remember i had the street adress error 2 times when depositing via Neteller, and again i simply had to wait 1 day or so, and after several tries it worked. (i didnt bother to talk to them, i only wanted to "transfer" a sticky bonus to pinny anyway...).

Strange stuff, but at least they got some nice girls on their pages :-P

[SBR_John]

Taylor: Ok, before you make your deposit, our wagering department would like to take a look at your 1st couple of wagers so they will want you make your 1st wagers over the phone with them so they can take a look at them, after that, they will let you know about opening your internet limit.

Bill can you invite them to give an explanation on this? Maybe send Mr. Nichols an email and ask him about this.

This is just too tough to swallow. This language should be in their written rules if this is how this bonus works.

[tacomax]

This is just too tough to swallow. This language should be in their written rules if this is how this bonus works.

Exactly.

If they're going to pull a stunt like this, then this should be made crystal clear on the sign-up screen.

A book can have whatever rules they want - it's their business after all - but not making them clear from the outset screams "rogue" to me.

[Mason]

Hey guys,

We said a few months back that we would be modifying some of our policies and we are. We modified our 'sticky bonus' policy and now use a straight cash bonus. That leads us to modify the policy in question. Players will no longer be prejudged at Nine.com. That policy was not player friendly and contrary to everything we are striving to accomplish. We admit that our risk managment team has been overly agressive at times, but we are listening to the feedback we receive and acting accordingly when we feel it's prudent. Thanks!