[Justin7]

Player provides screen shots indicating that the wager was changed - he had a screen shot of it after placed, and then later after it was changed.

William Hill's response to the player: it never happened. Normally, I'd be inclined to believe William Hill, except similar things have happened to other players. So there is a credible possibility of either insider fraud, or more likely, a recurring software issue that is screwing players.

I spoke with William Hill. Basically, their response was "You and the player can go to hell. If you don't like our response, take it to IBAS".

This is not the way an A- book should handle a serious allegation. Regardless of it being regulated and publicly traded in the UK, this book does not deserve an A- rating (in my opinion).

If you have been screwed by William Hill, I encourage you to file a complaint with the IBAS. Their customer service and management are quite useless at resolving bona fide disputes.

[fiveteamer]

This screenshot was like catching police butality.

[bigboydan]

Originally Posted by Justin7

I spoke with William Hill. Basically, their response was "You and the player can go to hell. If you don't like our response, take it to IBAS".

That doesn't sound to encouraging for anyone who plays at Will Hill if a dispute ever arises.

[englishmike]

I play there on occasion and I can honestly say I've never had an issue. That said, as you rightly pointed out, they are a publicly traded company and companies like that sometimes beileve they are doing the customer a favour in taking their bets. Just a sign of the times I'm afraid but they don't represent the majority of helpful books.

[Thremp]

Justin,

Can you give any indication of their software problems so we know what to steer away from?

[Justin7]

Bets are changing after they are confirmed. You can even list a bet in the review wagers section, and the wager you picked might change a few hours later.

[katstale]

Touched on this in another thread. Will Hill is fantastic until something/anything goes wrong. It is never their fault. Europeans are used to this type of CS, but North American players are appalled.

They treat everyone the same--like dirt under their feet. The Brit books are like that--especially the old "establishment" ones.

Best advice--don't play there and avoid that bad day coming.

[Thremp]

Originally Posted by Justin7

Bets are changing after they are confirmed. You can even list a bet in the review wagers section, and the wager you picked might change a few hours later.

Any rhyme or reason? Or just random bets, randomly changing?

[englishmike]

Originally Posted by katstale

Touched on this in another thread. Will Hill is fantastic until something/anything goes wrong. It is never their fault. Europeans are used to this type of CS, but North American players are appalled.

They treat everyone the same--like dirt under their feet. The Brit books are like that--especially the old "establishment" ones.

Best advice--don't play there and avoid that bad day coming.

This is as about as accurate as it gets, good post.

[hackattack]

Just playing Devil's advocate here but is it not possible to alter screenshots with photoshop. I'm not a computer expert but is it possible to do?

[Dark Horse]

Don't go to IBAS with this. That is too much behind the scenes. Go straight to the British press. It's not hard in Europe to find newspapers that are interested in printing a juicy local story, especially if you add the screen shots. Hit them where it hurts. In the public eye.

[juuso]

Originally Posted by hackattack

Just playing Devil's advocate here but is it not possible to alter screenshots with photoshop. I'm not a computer expert but is it possible to do?

I'm not saying that's what happened here, but altering the screen capture would be pretty easy to do with almost any decent graphics program.

However, this deserves good hard look as sofrware glitch is still a real possibility.

[englishmike]

If you need the press it will be www.racingpost.co.uk

[EBK]

Originally Posted by Justin7

Player provides screen shots indicating that the wager was changed - he had a screen shot of it after placed, and then later after it was changed.

William Hill's response to the player: it never happened. Normally, I'd be inclined to believe William Hill, except similar things have happened to other players. So there is a credible possibility of either insider fraud, or more likely, a recurring software issue that is screwing players.

I spoke with William Hill. Basically, their response was "You and the player can go to hell. If you don't like our response, take it to IBAS".

This is not the way an A- book should handle a serious allegation. Regardless of it being regulated and publicly traded in the UK, this book does not deserve an A- rating (in my opinion).

If you have been screwed by William Hill, I encourage you to file a complaint with the IBAS. Their customer service and management are quite useless at resolving bona fide disputes.

Justin,

if this player is who post the images here at SBR,well I smell that screenshots are fake...and also the designer are not so good

Some of my friends can do a better job

[SlappyWhite]

Brits are weird I tipped a waitress and she got all lippy with me, so I punched her in the tit.

[Justin7]

Were the screenshots a fake? Possibly.

Other people have had similar wagering issues with William Hill. Also, 50Euros is not worth the effort of starting a scam dispute, and putting one's reputation on the line. While it is possible it is a fake screenshot, there is enough corroboration to investigate it fully. William Hill's refusal to address it or allow me to speak to a manager doesn't help their case.

[acw]

Originally Posted by SlappyWhite

Brits are weird

100% correct.

[englishmike]

Originally Posted by acw

100% correct.

What sort of weird were you refering to, being able to walk into a sportsbook on any High Street or being allowed to drink at 18? I'd much rather be normal like you and have to act like a criminal sending my money offshore and waiting 3 months to get paid, if I get paid at all. It's a weird world.

[CrazyLou]

Originally Posted by Justin7

Were the screenshots a fake? Possibly.

Other people have had similar wagering issues with William Hill. Also, 50Euros is not worth the effort of starting a scam dispute, and putting one's reputation on the line. While it is possible it is a fake screenshot, there is enough corroboration to investigate it fully. William Hill's refusal to address it or allow me to speak to a manager doesn't help their case.

Agreed, it was a poor way of handling it, or not handling it should I say.

[Santo]

UK books are far less likely to co-operate with SBR than Offshores for two primary reasons, (1) They don't need to, as SBR have very little European focus / reputation -- something that would be helped if they had a UK presence and (2) the Data Protection Act they have to obey.

[mariaffg]

My screenshoots are real...

Someone as made a zoom of a region of the bet, but forget to made a zoom of the all pic.
It was cut by paint and it as loose a lot of his quality, I still have obviously the real one, with 100% quality.

I would NEVER changed a pic, for tree reasons:

1-
Because this has happen, I don't need to change anything..

2-
It would be a very dum and stupid thing

3-
Put all of the bookie players at risk, it is only need one stupid person to make the bookie not trust anyone, maybe this is what is happening to me.
Someone as tried to make fool of them, and know even the trustful players became prejudice.


I truly understand that it is very difficult for you to believe me, but dam...
If the bookie doesn't have a system that send a receipt for the email, how can we be sure that errors won't happen?
How can we be sure, if we don't have a proof on nothing?


As for the complaint I really don't know what can I do...

[SlappyWhite]

Go back to the original thread and read my suggestion, you need the actual bet receipt not the screen shot.

[Betaddict]

I believe in what Mariaffg says because I had myself issues with this guys in past and neither me or SBR could handle it sucessfully. They are the owners of the truth, even when they're fooling people.

I know they're big in UK, maybe because they treat british people better. But from my experience, I would say they are far far far away from for example Ladbrokes or Stanjames.

[Broke Sport Guy]

Originally Posted by mariaffg

I would NEVER changed a pic, for tree reasons:

for how many reasons?







1-2- tree?

[acw]

Originally Posted by englishmike

What sort of weird were you refering to,

They probably speak better English than anyone else, yet I have the most misunderstandings with them.

[chris spain]

I've found WHill OK of late, but only play the horses - take them to IBAS - I've taken them to IBAS 3 times over the last 3 years - 2-1 in my favour, and Hills to their credit paid when I won.

[bigboydan]

Originally Posted by chris spain

I've found WHill OK of late, but only play the horses - take them to IBAS - I've taken them to IBAS 3 times over the last 3 years - 2-1 in my favour, and Hills to their credit paid when I won.

How long did it take you before they finally resolved your disputes sir?

[Santo]

IBAS have taken anything from 2-4 months in the past in cases I'm aware of. The gambling comisssion are also a possiblity to appeal to, but the player in this case will struggle to prove their case in my opinion.

[mariaffg]

Originally Posted by Santo

IBAS have taken anything from 2-4 months in the past in cases I'm aware of. The gambling comisssion are also a possiblity to appeal to, but the player in this case will struggle to prove their case in my opinion.

Hi,

I can believe that it will be very difficult for me, but I have the real pic that it will be sent.

As for WillHill no more money of mine will go in there.

[chris spain]

Originally Posted by bigboydan

How long did it take you before they finally resolved your disputes sir?

Not long BigboyDan - The first dispute was for a 70 pound Rule 4 deduction that shouldn't have been made. The race was in late November, and I got the 70 just after Christmas - the second was 40 that I placed on 2X20 bets asking for a certain price - the bets were accepted but at reduced odds - I asked for bets to be voided, but didn't receive a reply until after races run - I eventually got the 40 refunded, maybe 6 weeks after bets placed.
The 3rd dispute I clamed an erroneous Rule 4 deduction (in my opinion) but I lost that one, as IBAS ruled in Hill's favour.