I emailed Bill Dozer with this problem. Hopefully he can help.
I have an account with Omni. I have never had a problem with them slow paying until this week when I won over $15K (which is much more than I've won in the past). They have a 5X rollover requirement on their bonuses. I took a bonus and rolled it over 5X and emailed their customer service to confirm this, which they did.
Then I requested a $5K payout (they have a $5K/day limit) and they processed it just fine. Then the next day I requested another $5K payout and they did not process it this time. They told me that a manager had determined that I'm a "professional" player and therefore should be required to rollover 8X instead of 5X. So I can't have anymore payouts until I meet the additonal rollover requirement.
I told them that they can't implement this new requirement AFTER the fact and they had already told me that my rollover was met.
This doesn't seem fair.
Thanks Bill. They did reverse their decision and processed all subsequent payouts on time. I never got any explanation on why they changed their mind.