I have a balance of $334 with Bookmaker and I'm trying to close my account and they won't let me. Because I used a CC the last time to I sent them money, they make you fax them a copy of your drivers license, the front and back of the CC you used, and an imprint of the CC - you have to use a pencil and rub on a piece of paper with your CC underneath. So I send them everything they asked for, call them up, and they say they can't read the imprint, I have to do it again more legibly. So I do it again, fax it over, but I forgot to sign the page with the imprint. So they tell me this time it's o.k. they can read it, but I forgot to sign it, So I sign it and fax it again, now they're back to telling me they can't read it again. But it's the exact same imprint page I had just sent them that they said was fine. So I ask to speak to a supervisor and the guy tells me a supervisor will just tell me the same thing. So I say I want to speak to a supervisor anyway. So the guy just keeps telling me the same thing, and won't switch me to a supervisor. Bottom line is they're playing games. And yet SBR rates them A+?
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