[bigboydan]

this is a live chat i just did with www.betonsports.com (SBR rated "C-")about there baseball betting.

there customer service couldn't even answer the simplest of questions. i waited 10 minutes before i finaly gave up on trying to get my questions answered.

Welcome Guest to our live Chat...
Connection established with server
Sending request to Clerk ed. Please Wait...
You are Chatting with ed

ed:
Good Afternoon! May i help you?

Guest:
hi, i was think about joining your sportsbook for baseball. but, i have a few questions

ed:
ok hold

Guest:
k

ed:
sure go right ahead

Guest:
my first question is. what is your current sign up bonus offers you have right now

ed:
well if u deposit 100 to 299 u get 10%

ed:
and 300 to 499 u get 15%

Guest:
what if i were deposit like $1500 ?

ed:
500 and u p u get 20%

Guest:
ok

Guest:
moving on to my next question

Guest:
will you be offering preseason baseball lines ?

Guest:
hello, are you still there ?

Guest:
oh great, don't tell me you went to take a piss.

Guest:
come on it's been 6 minutes

Guest:
any day now

Guest:
oh, just forget it. i'll take my bussiness elsewhere, because your customer service sucks !! cya

[onlooker]

Oh god. He went to the toliet and left you hanging.

At least he didnt call you a ho.

[Illusion]

That's way too funny.

[slacker00]

Ouch. I've had some bad live chat sessions, but I've never been left hanging like that.

[Halifax]

Holy shit ! There must have been a connection error, after the initial bonus questions were asked. Heaven forbid. An immediate downgrade to F- is definitely warranted.

I called up my bank yesterday, and got disconnected from their voicemail system .. maybe I'll start a separate thread about it.

Also had a hangnail mid-week ... didn't enjoy it in the least.

[imgv94]

I Too Have Had Horrific Live Chat Experiences!

[rm18]

My favorite chat was when I asked if I can have the 20% bonus, and they said yes. Then they asked if I wanted it.

[Mason]

I don;t think the problem is Ed's not being able to answer the simplest of questions. In all fairness, when you contact a rep. you want immediate answeres but the rep. may have three other "Chats" going. I would suggest that staffing issues by his supervisor are more likely the problem than Ed's lack of knoweldge or caring. He seemed to hit those "Canned Resposes" pretty well on the first salvo of questions.

[tacomax]

i waited 10 minutes before i finaly gave up on trying to get my questions answered.

I once had a livechat and, after getting through the formalities of saying hello and giving them my account number, I asked them about the status of a cash-in. After 10 minutes, my question was unanswered so i posted a "???????" to make sure the connection was still there - it was and I got no answer.

So then I went out to buy some groceries, pay some cheques into the bank and draw some money out. I got back to the house 50 minutes after my original payment question was asked and just as I was sitting down, I got a reply - nearly fell off my chair i tell you. Even better, the reply was telling me to contact the payouts department the next day.

[onlooker]

So then I went out to buy some groceries, pay some cheques into the bank and draw some money out. I got back to the house 50 minutes after my original payment question was asked and just as I was sitting down, I got a reply - nearly fell off my chair i tell you. Even better, the reply was telling me to contact the payouts department the next day.

Seems like the person was very confused by your question and didnt want to ask someone else for assistances, or he just fell asleep at the desk.

[Illusion]

Amazing, which book was that taco?

[tacomax]

Seems like the person was very confused by your question and didnt want to ask someone else for assistances, or he just fell asleep at the desk.

I was just amazed that it took so long to reply. I was even more amazed that after all that time, he didn't even answer the question at all.

I just checked my records - it was 50 minutes and 11 seconds.

[imgv94]

Amazing, which book was that taco?

Royal.

[tacomax]

Amazing, which book was that taco?

First to guess the correct book gets some free rep points.

To narrow it down from the 500+ books out there, it's one of the more discussed books to have featured on the SBR forum over the last few months.

[onlooker]

No juice or Betonstars?

[imgv94]

CRIS

[tacomax]

Royal.

Yeah - like anyone would ever need to chase up a withdrawal at Bet Royal. They pay like clockwork, remember.

Incorrect.

[tacomax]

No juice or Betonstars?

I think my clue was a bit on the easy side - it was BoS.

[onlooker]

Pinnacle

Terrible guess. You should be on timeout until tomorrow evening.

[imgv94]

I said CRIS. BOS was taken by looker. fvckin looker

[imgv94]

I accidently wrote Pinnacle. that was a terrible guess. sorry

[onlooker]

I said CRIS. BOS was taken by looker. fvckin looker

[imgv94]