[707782]

Am I the only one that's not having a good experieced with betcris's customer service? From this past experieced, it really makes me to double think about doing businese with them.

[imgv94]

I don't like there customer service either.

[fixxer]

I had problems with their CS in the past...

[juuso]

I've also had negative experience with their CS. Unanswered emails, each livechat personnel telling me the issue differently with a new twist. Not my favorite book really.

[pjesnik24]

I hate their CS. If they promise to do something and they do not do it while you are online you can forget about it.

[magnavox]

LOL, some nice comments for A+ rated book.

[Catsfan]

I think their customer service is terrible. The fact that they refused to pay me the $939 I won from them the week RichCoast went down proves this. I offered to make another deposit, roll over my winnings , or even agree to keep my money in their book for 30 days and they refused on everything. They are not deserving of an A+ rating. They are deffinately an excellent book that will pay but their customer service should keep them from being an A+ book.

[Betman]

What baffles me about BetCris is that they have never, ever, ever, ever, ever answered any of my emails when I had a specific question.

I can expect an attitude like that from a sportsbook with a F rating (F as in fart) but not from an A+ rated sportsbook.

[Betman]

In response to the comments I made about BetCris, one may be tempted to say that the reason why BetCris does not reply to my emails when I have a question is because they must receiving so many of those that answering them all would not be humanely possible.

Be advised that I am not willing to buy that for the simple fact that Pinnacle always answer my emails when I have a question. Always.

[Mudcat]

And now for the other side of the story . . .

I have had excellent experiences with CRIS customer service. Thay have gone "above and beyond" for me a few times, doing things that very few books would do.

I have had positive results when dealing with them over the phone and via Live Chat and e-mail. It isn't just me either. I have read many good things about them from many people over a long period of time. I remember a thread here quite awhile back asking who has the best CS. CRIS was prominently mentioned and, although they aren't a top 5 book for me overall, they got my vote as #1 for CS.

[raiders72001]

Thay have gone "above and beyond" for me a few times, doing things that very few books would do.

and they aren't the only book that Mudcat gets <special treatment> from. He squeezes lots of books.

[707782]

Well, I really think it's time for SBR to update their rating, at least the CS part on betcris.

[Betman]

I get the impression that the quality of the BetCris customer service you will receive will be directly proportional to the size of your account.

Fat account means good customer service.

UltraSlimFast account means "service what ?"

[slacker00]

I have dealt with CRIS CS and had success with a very small account. I used the live support chat window on several occasions and in every instance I was met by above and beyond support. Thanks, CRIS, for being so patient with such at noob (at the time).

[imgv94]

carib has been the only sportsbook to go out of there way for me..

[isetcap]

Hmmm...that's a lot of negative feedback about their customer service, especially concerning unanswered emails.

Bill, is there any way you can run your email test on them and post some results?

I'll do a test of my own also and post the results in this thread.

[pags11]

my experience with my account being hacked could have been handled better initially, but once Mickey got involved things were cool...I'd give their CS an "A" for sure...

[isetcap]

It's been over 2 hours since I sent my email and I have nothing yet.