[bubba]

i have sent them 3 screenshots. i expect they will refund my money but i am posting to warn others that there casino software is off. the blackjack switch game counted my blackjacks as pushes against a dealer 22 or a dealer 21 on a few occasions. i caught them 3 times but it must have happened more than those times i caught them. i dont have time to go through my entire log. i was playing 50 a hand so they owe me 150 for those but im sure it has happened more. i expect to be refunded between $250-500 (hopefully 500). they have done a poor job of handling this. be aware. i dont think they stole this on purpose at all but they should be much more apologetic and looking to resolve this with me. i feel like i am begging them when they are the ones who screwed up.

[bubba]

i know, many are rigged but this was situations where i was supposed to win and it did not give me money!!

[Santo]

Removed

[bigboydan]

Bubba,

Please feel free to send us your screen shots as well as fill out this complaint form with the rest of your details, and one of us will inquire on your behalf.

[katstale]

Playtech software? If it is, you might want to read some archives over at WizardofOdds. I believe this Switch glitch was noted almost a year ago and most places had corrected it. Obviously not all. Read there and at Casinomeister before you play casino games at any book. That is good advice for everyone.

[bubba]

cant figure out how to paste the screen shots here. they have them though ( i sent them as word attachment and they have def. seen them. this is a most frustrating situation and i am very disappointed in there lack of urgency to resolve this.

[Nismo]

You should probably know the rules of the game before you play. 22 is counted as a push in BJ switch.

[Nismo]

If the player switches to a blackjack it is treated as a 21-point hand.
A dealer total of 22 will push against any player total of 21 or less. A player blackjack will still beat a dealer 22

[bubba]

never heard that. i have played on sportsbook.com and that certainly was not the case there....................

[Santo]

It is the common rule, if you google "Blackjack Switch rules" you'll find it used most places (if not all).

[tacomax]

Here's some info on the game:

http://wizardofodds.com/blackjackswitch

Which contains a link to a Strategy calculator geared towards the Playtech software:

http://wizardofodds.com/blackjack/bj_switch_calc.html

[bubba]

i dont see it mentioned