[El Helado Patata]

Reported awhile ago that these 2 bookies didnt answer my emails after waiting over a week for my neteller+moneybookers withdrawals (which should process quicker). It was christmas times so I figured waiting was okay.

(the withdrawals where made around the 23rd dec (i can provide exact dates if neccesary)

Have sent maybe 5 emails to B&G and I have sent 2-3 emails to 1x2 and requested callsback but I havnt gotten any answer from any of them so far. So today I called 1x2 even thou it was an international number (not tollfree gdamnit) and got a auto-message that I should leave my name+number and so I did. So no contact there really.

I also tried to call B&G but I searched without finding any contact number.

The withdrawals I requested was for 839£ at B&G and 1069$ at 1X2 so no superbig amounts that should need several managers approval.

Would really like some help in retrieving my money.

[bigboydan]

El Helado,

The last report I remember reading about Internet1x2 was this:

Internet1x2 (SBR rating D+) tells SBR a bankwire to player owed $3,500 since November has been sent. Internet1x2 blames miscommunication with the player. There are no other withdrawal complaints pending.

I'm sure I don't have to tell you this sir, however Betandgame is not exactly the best place to play out there. Now As far as the Betandgame phone number goes, here it is:+ 44 (0)870 099 0997

If you need some assistance with these issues. Please fill out a complaint form and one of us will inquire to them on your behalf.

[El Helado Patata]

Originally Posted by bigboydan

El Helado,

The last report I remember reading about Internet1x2 was this:




I'm sure I don't have to tell you this sir, however Betandgame is not exactly the best place to play out there. Now As far as the Betandgame phone number goes, here it is:+ 44 (0)870 099 0997

If you need some assistance with these issues. Please fill out a complaint form and one of us will inquire to them on your behalf.

The number doesnt work for me. I filled out the form a few days ago but no answer from you either .

[bigboydan]

Give us a few days to inquire on your behalf sir. I do know that Lakerfan has had a good success rate retrieving players funds from Internet1x2 in the past, so I'm assuming he will be the one assigned to your case/cases.

[noyb]

from their website:

BetandGame.com regret that we have now ceased operating with immediate effect.
We are currently finalising a deal for our customers with a major UK & European betting & gaming group to guarantee your customer balances are safe and that existing bets will also be transferred to that company. A further announcement will be made in the next few days and the new owner will be emailing all of our customers to ensure a smooth transition.

[JoshW]

El,

On the Internet 1x2 issue. We have helped a couple players lately get paid from them. You might have been in that group based on the details. If you haven't been paid by 1x2 or received email from us on your issue, send me your details at josh@sportsbookreview.com and we will get it resolved.

lakerfan

[bigboydan]

Originally Posted by noyb

from their website:

BetandGame.com regret that we have now ceased operating with immediate effect.
We are currently finalising a deal for our customers with a major UK & European betting & gaming group to guarantee your customer balances are safe and that existing bets will also be transferred to that company. A further announcement will be made in the next few days and the new owner will be emailing all of our customers to ensure a smooth transition.

i just read something about this a couple of days ago myself, but it was a one liner without giving any details.

Thanks for posting this news Noyb.

[El Helado Patata]

Havnt got contacted nor paid by anyone so Ill send an email to josh.

Btw, should I be worried about the BetAndGame not paying me?

[bigboydan]

Originally Posted by El Helado Patata

Btw, should I be worried about the BetAndGame not paying me?

Not really sure whats going on at this time sir, however let me see what I can find out the latest on this place for you.

[simco]

I have about 1.2k at betandgame and they are not replying to my emails they supposed to be a member of ibas and located
In England but im starting to be worried
they are acting like runners

[Bill Dozer]

El Helado,
1x2 has paid you through bank wire?

Simco
Regarding, B&G, no other complaints since October. Please do fill out the form Dan linked to if you have not already.

[El Helado Patata]

Originally Posted by Bill Dozer

El Helado,
1x2 has paid you through bank wire?

Simco
Regarding, B&G, no other complaints since October. Please do fill out the form Dan linked to if you have not already.

I havnt entered my bank details via bankwire so still no pay. Just requested a netellerwithdrawal.

[bigboydan]

Keep us posted on your situation El Helado.

[El Helado Patata]

Originally Posted by bigboydan

Keep us posted on your situation El Helado.

Josh sent me an email on the 22 jan telling me of 1X2s reply:
"I checked this and will pay him within the next few days."

Still havnt got any money but perhaps I should wait to monday again.

About BetAndGame I still have gotten no word since their comment

BetandGame.com regret that we have now ceased operating with immediate effect.
We are currently finalising a deal for our customers with a major UK & European betting & gaming group to guarantee your customer balances are safe and that existing bets will also be transferred to that company. A further announcement will be made in the next few days and the new owner will be emailing all of our customers to ensure a smooth transition.

I thought that "next few days" means like 1-5 days and not 10 days+.

[JoshW]

I followed up with 1x2 just now. I emailed you about it. Hopefully they will finally get payment to you quickly.

[El Helado Patata]

I got paid 750$ today, the problem is that my balance that I cashed out was 1069$.

[20Four7]

Getting some money is a start. I have noticed certain books limit moneybookers to $750 (justbet for one). Maybe you got caught up in a limit issue with them. GL in retreiving the rest of it.

[bigboydan]

Originally Posted by El Helado Patata

I got paid 750$ today, the problem is that my balance that I cashed out was 1069$.

My first thoughts were the same as 24/7's in regards to some type of weekly limit. Anyways, I'm glad to hear that you received a partial payment at least, and please keep us posted on your remaining balance.

[gryzonko]

I cannot withdrawn £117.97 from my betandgame affiliate account. Any hope to get back my money?

btw. who is major UK & European betting & gaming group ?

[gryzonko]

Dear Customer

As you are aware, unfortunately, we at BetandGame.com have decided to call
it a day in terms of operating the website.

We know that you will have concerns about any monies that remain in your
customer account and in relation to any outstanding bets that you may have
placed with us prior to us closing the website down. Please do not worry!

We are delighted to let you know that JAXX UK Ltd has agreed to take over
your account and honour those outstanding bets and cash balances.

JAXX is part of the German betting and gaming group FLUXX AG and is a
10-year veteran of the gaming industry. Their website www.jaxx.com is already
established as one of Europe's most respected and trusted brands. JAXX UK Ltd. is
regulated and licensed by the UK Gambling Commission.

We are sorry that we could not continue our operations but hope you will
have every confidence in JAXX who have been extraordinary in their willingness
to take on the customer balances and open bets.

JAXX will be contacting you very shortly to advise you about how to access
you bets and balances. It may be a good idea to insert the address
info@jaxx.com into your address book in order to avoid their messages being deleted by
your spam filter. In the meantime, please do not register with JAXX.


Thank you for all your support.

BetandGame.com

[El Helado Patata]

Originally Posted by gryzonko

Dear Customer

As you are aware, unfortunately, we at BetandGame.com have decided to call
it a day in terms of operating the website.

We know that you will have concerns about any monies that remain in your
customer account and in relation to any outstanding bets that you may have
placed with us prior to us closing the website down. Please do not worry!

We are delighted to let you know that JAXX UK Ltd has agreed to take over
your account and honour those outstanding bets and cash balances.

JAXX is part of the German betting and gaming group FLUXX AG and is a
10-year veteran of the gaming industry. Their website www.jaxx.com is already
established as one of Europe's most respected and trusted brands. JAXX UK Ltd. is
regulated and licensed by the UK Gambling Commission.

We are sorry that we could not continue our operations but hope you will
have every confidence in JAXX who have been extraordinary in their willingness
to take on the customer balances and open bets.

JAXX will be contacting you very shortly to advise you about how to access
you bets and balances. It may be a good idea to insert the address
info@jaxx.com into your address book in order to avoid their messages being deleted by
your spam filter. In the meantime, please do not register with JAXX.


Thank you for all your support.

BetandGame.com

Yeah I got this, anyone ever heard of JAXX? Reliable and safe?

[bigboydan]

Jaxx is an expansion of the lottoservice they have in their shops. Maybe somebody can help me out here, but if my memory serves me correctly. Didn't they aquire MyBet?

[Sesame]

Originally Posted by El Helado Patata

Yeah I got this, anyone ever heard of JAXX? Reliable and safe?

Absolutely! Licenced by UK Gambling Commission. Partner of
- Newcastle United (http://nufc.jaxx.com)
- West Ham United (http://whufc.jaxx.com)
- Lycos UK (http://lycos.jaxx.com)
- AOL UK (http://aol.jaxx.com); AOL-Bonus expired! as is not integrated into official AOL-Website yet.

More services are currently being added (horse racing, casino ....) . Quotes are same as on Mybet.com (Owened by same company: Fluxx AG. Company Infos on fluxx.com (--> English Version). Difference to Mybet: Jaxx Points reward scheme (requires membership 2.5 £ a month) returns up to 5% of bets (best return achieved at 75 £ turnover a month).

[bigboydan]

First off, Welcome to the SBR forum Sesame

I thought I remembered their was a connection, but I couldn't recall the parent company (fluxx AG) offhand.

Thanks for sharing that info with us all. Tis appreciated

[Sesame]

This link is from the moneysavingexpert website:
https://www.jaxx.com/cgi-bin/WebObje...4&mc=071207sg2

Bonus is 50£ in free bets over five months. As always, read CAREFULLY the attached "Terms and Conditions" for the bonus. Its purpose is obvious but fair enough, Jaxx is guaranteeing all open balances and bets.
By the way, new customers are currently being offered a 20 £ free bet (conditions apply!). To access use www.jaxx.co.uk

[gryzonko]

Originally Posted by gryzonko

I cannot withdrawn £117.97 from my betandgame affiliate account. Any hope to get back my money?

My betandgame sportbook account (by the way was almost empty) was transferred to Jaxx, my betandgame affiliate account ( £117.97) wasnt transferred to Jaxx. I have sent a few e-mails ( from 2 differents email adresses) to info@jaxx.com. Unfortunately I have no received any answer from Jaxx support.

Sesame maybe you know some other way of contact with Jaxx?

[Sesame]

Originally Posted by gryzonko

Sesame maybe you know some other way of contact with Jaxx?

1. Try to phone them

Customer Services:
Mail: info@jaxx.com
UK-Tel. 0845 6346540 (charged at local rate, max. £ 0.04/min.)
Mo.-Fr. 08.00 am - 09.00 pm
Sa. 9.30 am - 4.30 pm

2. I assume 17000 new clients at once are overwhelming their customer service - give them some time to respond.

3. You could try to approach the parent company Fluxx. AG www.fluxx.com --> bottom line "English Version" --> bottom line "Contact". But I would try to formulate this as something of broader interest (might concern hundreds of clients with the two kinds of accounts). Otherwise, they will probably just pass it on to info@jaxx.com

Good luck!

[El Helado Patata]

I think everything everything is set with betandgame (jaxx) but I am still waiting for my last payment from 1X2.

[JoshW]

El Helado Patata,

Glad to hear you are almost totally paid. I am going to follow up with Internet 1x2 on the last of your balance.

Josh / lakerfan