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  1. #1

    Default HELP: Betandgame and Internet1x2 dont pay! 2 weeks+

    Reported awhile ago that these 2 bookies didnt answer my emails after waiting over a week for my neteller+moneybookers withdrawals (which should process quicker). It was christmas times so I figured waiting was okay.

    (the withdrawals where made around the 23rd dec (i can provide exact dates if neccesary)

    Have sent maybe 5 emails to B&G and I have sent 2-3 emails to 1x2 and requested callsback but I havnt gotten any answer from any of them so far. So today I called 1x2 even thou it was an international number (not tollfree gdamnit) and got a auto-message that I should leave my name+number and so I did. So no contact there really.

    I also tried to call B&G but I searched without finding any contact number.

    The withdrawals I requested was for 839£ at B&G and 1069$ at 1X2 so no superbig amounts that should need several managers approval.

    Would really like some help in retrieving my money.

  2. #2

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    El Helado,

    The last report I remember reading about Internet1x2 was this:

    Internet1x2 (SBR rating D+) tells SBR a wire to player owed $3,500 since November has been sent. Internet1x2 blames miscommunication with the player. There are no other withdrawal complaints pending.

    I'm sure I don't have to tell you this sir, however Betandgame is not exactly the best place to play out there. Now As far as the [iSBRFORUM]Betandgame[/iSBRFORUM] phone number goes, here it is:+ 44 (0)870 099 0997

    If you need some assistance with these issues. Please fill out a complaint form and one of us will inquire to them on your behalf.

    SBR Founder Join Date: 8/10/2005


  3. #3

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    Quote Originally Posted by bigboydan View Post
    El Helado,

    The last report I remember reading about Internet1x2 was this:




    I'm sure I don't have to tell you this sir, however Betandgame is not exactly the best place to play out there. Now As far as the [iSBRFORUM]Betandgame[/iSBRFORUM] phone number goes, here it is:+ 44 (0)870 099 0997

    If you need some assistance with these issues. Please fill out a complaint form and one of us will inquire to them on your behalf.
    The number doesnt work for me. I filled out the form a few days ago but no answer from you either .

  4. #4

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    Give us a few days to inquire on your behalf sir. I do know that Lakerfan has had a good success rate retrieving players funds from Internet1x2 in the past, so I'm assuming he will be the one assigned to your case/cases.

    SBR Founder Join Date: 8/10/2005


  5. #5

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    from their website:

    BetandGame.com regret that we have now ceased operating with immediate effect.
    We are currently finalising a deal for our customers with a major UK & European betting & gaming group to guarantee your customer balances are safe and that existing bets will also be transferred to that company. A further announcement will be made in the next few days and the new owner will be emailing all of our customers to ensure a smooth transition.

    SBR Founder Join Date: 9/13/2005


  6. #6

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    El,

    On the Internet 1x2 issue. We have helped a couple players lately get paid from them. You might have been in that group based on the details. If you haven't been paid by 1x2 or received email from us on your issue, send me your details at josh@sportsbookreview.com and we will get it resolved.

    lakerfan

    SBR Founder Join Date: 8/10/2005


  7. #7

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    Quote Originally Posted by noyb View Post
    from their website:

    BetandGame.com regret that we have now ceased operating with immediate effect.
    We are currently finalising a deal for our customers with a major UK & European betting & gaming group to guarantee your customer balances are safe and that existing bets will also be transferred to that company. A further announcement will be made in the next few days and the new owner will be emailing all of our customers to ensure a smooth transition.
    i just read something about this a couple of days ago myself, but it was a one liner without giving any details.

    Thanks for posting this news Noyb.

    SBR Founder Join Date: 8/10/2005


  8. #8

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    Havnt got contacted nor paid by anyone so Ill send an email to josh.

    Btw, should I be worried about the BetAndGame not paying me?

  9. #9

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    Quote Originally Posted by El Helado Patata View Post

    Btw, should I be worried about the BetAndGame not paying me?
    Not really sure whats going on at this time sir, however let me see what I can find out the latest on this place for you.

    SBR Founder Join Date: 8/10/2005


  10. #10

    Default b&g problems

    I have about 1.2k at betandgame and they are not replying to my emails they supposed to be a member of ibas and located
    In England but im starting to be worried
    they are acting like runners

  11. #11
    Bill Dozer's Avatar Administrator
    Join Date: 07-12-05
    Posts: 9,092
    SBR Points: 2931
    Message Me

    Default

    El Helado,
    1x2 has paid you through wire?

    Simco
    Regarding, B&G, no other complaints since October. Please do fill out the form Dan linked to if you have not already.

    SBR Founder Join Date: 7/12/2005


  12. #12

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    Quote Originally Posted by Bill Dozer View Post
    El Helado,
    1x2 has paid you through wire?

    Simco
    Regarding, B&G, no other complaints since October. Please do fill out the form Dan linked to if you have not already.
    I havnt entered my bank details via wire so still no pay. Just requested a netellerwithdrawal.

  13. #13

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    Keep us posted on your situation El Helado.

    SBR Founder Join Date: 8/10/2005


  14. #14

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    Quote Originally Posted by bigboydan View Post
    Keep us posted on your situation El Helado.
    Josh sent me an email on the 22 jan telling me of 1X2s reply:
    "I checked this and will pay him within the next few days."

    Still havnt got any money but perhaps I should wait to monday again.

    About BetAndGame I still have gotten no word since their comment

    BetandGame.com regret that we have now ceased operating with immediate effect.
    We are currently finalising a deal for our customers with a major UK & European betting & gaming group to guarantee your customer balances are safe and that existing bets will also be transferred to that company. A further announcement will be made in the next few days and the new owner will be emailing all of our customers to ensure a smooth transition.
    I thought that "next few days" means like 1-5 days and not 10 days+.

  15. #15

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    I followed up with 1x2 just now. I emailed you about it. Hopefully they will finally get payment to you quickly.

    SBR Founder Join Date: 8/10/2005


  16. #16

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    I got paid 750$ today, the problem is that my balance that I cashed out was 1069$.

  17. #17
    20Four7's Avatar Become A Pro!
    Join Date: 04-08-07
    Posts: 6,496
    SBR Points: 2070
    Message Me

    Default

    Getting some money is a start. I have noticed certain books limit moneybookers to $750 (justbet for one). Maybe you got caught up in a limit issue with them. GL in retreiving the rest of it.

  18. #18

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    Quote Originally Posted by El Helado Patata View Post
    I got paid 750$ today, the problem is that my balance that I cashed out was 1069$.
    My first thoughts were the same as 24/7's in regards to some type of weekly limit. Anyways, I'm glad to hear that you received a partial payment at least, and please keep us posted on your remaining balance.

    SBR Founder Join Date: 8/10/2005


  19. #19

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    I cannot withdrawn £117.97 from my betandgame affiliate account. Any hope to get back my money?

    btw. who is major UK & European betting & gaming group ?

  20. #20

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    Dear Customer

    As you are aware, unfortunately, we at BetandGame.com have decided to call
    it a day in terms of operating the website.

    We know that you will have concerns about any monies that remain in your
    customer account and in relation to any outstanding bets that you may have
    placed with us prior to us closing the website down. Please do not worry!

    We are delighted to let you know that JAXX UK Ltd has agreed to take over
    your account and honour those outstanding bets and cash balances.

    JAXX is part of the German betting and gaming group FLUXX AG and is a
    10-year veteran of the gaming industry. Their website www.jaxx.com is already
    established as one of Europe's most respected and trusted brands. JAXX UK Ltd. is
    regulated and licensed by the UK Gambling Commission.

    We are sorry that we could not continue our operations but hope you will
    have every confidence in JAXX who have been extraordinary in their willingness
    to take on the customer balances and open bets.

    JAXX will be contacting you very shortly to advise you about how to access
    you bets and balances. It may be a good idea to insert the address
    info@jaxx.com into your address book in order to avoid their messages being deleted by
    your spam filter. In the meantime, please do not register with JAXX.


    Thank you for all your support.

    BetandGame.com

  21. #21

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    Quote Originally Posted by gryzonko View Post
    Dear Customer

    As you are aware, unfortunately, we at BetandGame.com have decided to call
    it a day in terms of operating the website.

    We know that you will have concerns about any monies that remain in your
    customer account and in relation to any outstanding bets that you may have
    placed with us prior to us closing the website down. Please do not worry!

    We are delighted to let you know that JAXX UK Ltd has agreed to take over
    your account and honour those outstanding bets and cash balances.

    JAXX is part of the German betting and gaming group FLUXX AG and is a
    10-year veteran of the gaming industry. Their website www.jaxx.com is already
    established as one of Europe's most respected and trusted brands. JAXX UK Ltd. is
    regulated and licensed by the UK Gambling Commission.

    We are sorry that we could not continue our operations but hope you will
    have every confidence in JAXX who have been extraordinary in their willingness
    to take on the customer balances and open bets.

    JAXX will be contacting you very shortly to advise you about how to access
    you bets and balances. It may be a good idea to insert the address
    info@jaxx.com into your address book in order to avoid their messages being deleted by
    your spam filter. In the meantime, please do not register with JAXX.


    Thank you for all your support.

    BetandGame.com
    Yeah I got this, anyone ever heard of JAXX? Reliable and safe?

  22. #22

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    Jaxx is an expansion of the lottoservice they have in their shops. Maybe somebody can help me out here, but if my memory serves me correctly. Didn't they aquire MyBet?

    SBR Founder Join Date: 8/10/2005


  23. #23

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    Quote Originally Posted by El Helado Patata View Post
    Yeah I got this, anyone ever heard of JAXX? Reliable and safe?
    Absolutely! Licenced by UK Gambling Commission. Partner of
    - Newcastle United (http://nufc.jaxx.com)
    - West Ham United (http://whufc.jaxx.com)
    - Lycos UK (http://lycos.jaxx.com)
    - AOL UK (http://aol.jaxx.com); AOL-Bonus expired! as is not integrated into official AOL-Website yet.

    More services are currently being added (horse racing, casino ....) . Quotes are same as on Mybet.com (Owened by same company: Fluxx AG. Company Infos on fluxx.com (--> English Version). Difference to Mybet: Jaxx Points reward scheme (requires membership 2.5 £ a month) returns up to 5% of bets (best return achieved at 75 £ turnover a month).

  24. #24

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    First off, Welcome to the SBR forum Sesame

    I thought I remembered their was a connection, but I couldn't recall the parent company (fluxx AG) offhand.

    Thanks for sharing that info with us all. Tis appreciated

    SBR Founder Join Date: 8/10/2005


  25. #25

    Default Jaxx.com 50£ Bonus Offer to Former BetandGame Clients

    This link is from the moneysavingexpert website:
    https://www.jaxx.com/cgi-bin/WebObje...4&**=071207sg2

    Bonus is 50£ in free bets over five months. As always, read CAREFULLY the attached "Terms and Conditions" for the bonus. Its purpose is obvious but fair enough, Jaxx is guaranteeing all open balances and bets.
    By the way, new customers are currently being offered a 20 £ free bet (conditions apply!). To access use www.jaxx.co.uk
    Last edited by Sesame; 02-20-08 at 06:07 PM.

  26. #26

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    Quote Originally Posted by gryzonko View Post
    I cannot withdrawn £117.97 from my betandgame affiliate account. Any hope to get back my money?
    My betandgame sportbook account (by the way was almost empty) was transferred to Jaxx, my betandgame affiliate account ( £117.97) wasnt transferred to Jaxx. I have sent a few e-mails ( from 2 differents email adresses) to info@jaxx.com. Unfortunately I have no received any answer from Jaxx support.

    Sesame maybe you know some other way of contact with Jaxx?

  27. #27

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    Quote Originally Posted by gryzonko View Post
    Sesame maybe you know some other way of contact with Jaxx?
    1. Try to phone them

    Customer Services:
    Mail: info@jaxx.com
    UK-Tel. 0845 6346540 (charged at local rate, max. £ 0.04/min.)
    Mo.-Fr. 08.00 am - 09.00 pm
    Sa. 9.30 am - 4.30 pm

    2. I assume 17000 new clients at once are overwhelming their customer service - give them some time to respond.

    3. You could try to approach the parent company Fluxx. AG www.fluxx.com --> bottom line "English Version" --> bottom line "Contact". But I would try to formulate this as something of broader interest (might concern hundreds of clients with the two kinds of accounts). Otherwise, they will probably just pass it on to info@jaxx.com

    Good luck!

  28. #28

    Default

    I think everything everything is set with betandgame (jaxx) but I am still waiting for my last payment from 1X2.

  29. #29

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    El Helado Patata,

    Glad to hear you are almost totally paid. I am going to follow up with Internet 1x2 on the last of your balance.

    Josh / lakerfan

    SBR Founder Join Date: 8/10/2005


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