10bet unfairly cancelled my bets HELP!!!

maciejka · 12-30-2007, 06:21 PM

Hi,

I've been searching through the Internet for someone to help me and I found SBR.

Here is my story with 10bet that cancelled my bets due to "a typing mistake" whereas it wasn't a mistake and I can prove it.

On 18th December I made 3 wagers one after another for NCAA basketball.
It was a game Jacksonville State vs Murray State.
I bet total points OVER 131 at 1.909 stake: 138 Euros
Then I made another bet OVER 131 at 1.901 stake: 99 Euros
and then the third one OVER 131.5 at 1.885 stake 142 Euros.

As you can see the odds and lines kept changing and the final line ended at 136 points.

10bet cancelled all 3 bets and they claimed there was a typing mistake.
In other bookmakers (Gamebookers, Pinnacle) the line was 131 too but they were faster to lower the odds and finally change the line.
I can prove that the line at Pinnacle was 131 so there couldn't be any mistake made by 10bet.

Can they cancel any bet that is not good for them and say they made a mistake?

Is there anything I can do to have my due winnings on my account? (the score of the game was 65-79)

Can you help me, please.

regards,
Maciej

acw · 12-30-2007, 06:31 PM

Quote:

6/19/2007 03:07 PM
10bet upgraded from C+ to B-

For sure SBR can solve this issue. B- books are not the worst.

Bill Dozer · 12-30-2007, 06:48 PM

Quote:

Originally Posted by maciejka

Hi,

I've been searching through the Internet for someone to help me and I found SBR.

Here is my story with 10bet that cancelled my bets due to "a typing mistake" whereas it wasn't a mistake and I can prove it.

On 18th December I made 3 wagers one after another for NCAA basketball.
It was a game Jacksonville State vs Murray State.
I bet total points OVER 131 at 1.909 stake: 138 Euros
Then I made another bet OVER 131 at 1.901 stake: 99 Euros
and then the third one OVER 131.5 at 1.885 stake 142 Euros.

As you can see the odds and lines kept changing and the final line ended at 136 points.

10bet cancelled all 3 bets and they claimed there was a typing mistake.
In other bookmakers (Gamebookers, Pinnacle) the line was 131 too but they were faster to lower the odds and finally change the line.
I can prove that the line at Pinnacle was 131 so there couldn't be any mistake made by 10bet.

Can they cancel any bet that is not good for them and say they made a mistake?

Is there anything I can do to have my due winnings on my account? (the score of the game was 65-79)

Can you help me, please.

regards,
Maciej

maciejka,

Thanks for sharing this. A "typing mistake" is a silly excuse to use. I will ask mgt. about this.

When were the bets cancelled?? After the game?

Please Private Message me or email your account ID.

Bill Dozer · 12-30-2007, 07:24 PM

Got your message maciejka. 10bet has cancelled bets that weren't obvious errors before the game in the past and credited the player for the no-risk win.

In the future, it's best to contact us right away. Was their email communication before the game you can forward?

bigboydan · 12-30-2007, 08:53 PM

This is the 2nd time I have read something bad about 10bet in the past week. Their not exactly the best book out there from a players standpoint (bonus & long delays). However, they are pretty safe to play at from a financial stability point.

Stevee · 12-30-2007, 10:42 PM

Wow! I am brand new to this website - I have heard about it but this is the first time I have used it. I am looking for a good sportsbook - looks like I will avoid this one. Glad I decided to get on this website.

mickyr · 12-30-2007, 11:19 PM

10bet are a dodgy book. Heard a lot of bad stuff about them on Euro forums.

bigboydan · 12-30-2007, 11:28 PM

Quote:

Originally Posted by mickyr

10bet are a dodgy book. Heard a lot of bad stuff about them on Euro forums.

90-120 delays and those bonus rollover requirements sure don't help their cause IMO.

maciejka · 12-31-2007, 05:48 AM

Quote:

Originally Posted by Bill Dozer

Got your message maciejka. 10bet has cancelled bets that weren't obvious errors before the game in the past and credited the player for the no-risk win.

In the future, it's best to contact us right away. Was their email communication before the game you can forward?

They didn't send me any email notification. When I logged in to my account there was a message for me:

Dear customer

Your bets in NCAA were canceled due to typing mistake

Best regards

10bet

Then I emailed them saying there was no error and they replied the following day:

Dear Maciej K.,

Following your message 32723

Your bet was cancelled due to wrong odds caused by typing mistake

Then I got really angry and wrote to them:

Hi,

Could you write something more, not just a simple typing error.

What typing error!!! There was no error as your point spread and odds were the same as in all other bookmakers (Pinnacle Sports, Gamebookers.) It was over/under 131. Then the odds started to change in other bookmakers and in 10bet as well (it is normal that sometimes suddenly odds and point spread may change). First you started to lower the odds and then you changed the pointspread (as other bookies did) to 131,5 and then 136.

I'm saying once again: IT WAS NOT A TYPING MISTAKE. If you claim so, you are lying to me and it is unfair.

If it had been a typing error you would have reacted hours earlier as you are very famous for changing the odds in a second. It was just a normal odd movement.

I want my bets to stand and my winnings to appear on my account.

I can prove that the same odds and pointspread was in other bookmakers. If your answer is negative I will submit my case to IBAS to verify your lies.

I look forward to hearing from you.

regards,

Maciej K.

and they replied:

Dear customer

10Bet does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void.

Please read our rules.

From what they wrote to me I assume they can void any bet and claim it was a typing mistake. Very unfair.

regards,
Maciej

vanman · 12-31-2007, 06:01 AM

I would imagine the guys here will sort this,if not then contact IBAS.If you can prove what the lines were at other books then there is no way they can not pay you.IMO

dvn · 12-31-2007, 07:42 AM

so you got the winnings in the end?

maciejka · 12-31-2007, 07:58 AM

Quote:

Originally Posted by dvn

so you got the winnings in the end?

No, I didn't.

That's why I started this thread.

kiwi · 12-31-2007, 11:41 AM

10Bet is one of the worst books at all. The only thing I can repeat again and again is 'stay away'!
As much as I like the bookies rating guide here, the B- rating of 10Bet is a joke.

maciejka · 01-01-2008, 06:08 PM

Do you think IBAS will help me solve this situation?
I heard the case might last for several months and in most cases IBAS takes the book's side.

bigboydan · 01-01-2008, 07:47 PM

Quote:

Originally Posted by maciejka

Do you think IBAS will help me solve this situation?
I heard the case might last for several months and in most cases IBAS takes the book's side.

You can definitely try contacting IBAS.

From some of the stuff I have read in the past though, it's usually a long drawn out process that could take anywhere from 2 to 6 months. I mean according to some posters, most of the disputes filed with them usually goes in favor of the books.

vanman · 01-02-2008, 05:45 AM

I had cause to use IBAS a couple of years back and they sided with me,so i would say definately use them,if what you have said on here is true and you have abided by their rules then i can`t see IBAS siding with 10bet.Yes it might take a couple of months,but i think that it is worth it.
Keep us posted with what you do.