At night, from 2nd to 3rd of December (GMT+2) 2007, i found, that i
can not login neither to my account at pinnacle, nor to my primary
email. Someone has stolen my passwords and changed security questions.
I wrote to pinnaclesports immediately, from my e-mail
and asking to block my account, of course, i send
documents which proof my identity. After my IDs were verificated, i
asked to give me access to my account back.
Unfortunately, i got it only on 5th of December, in evening, only then
i could see scamer's Web$ ID and write to Web$ security
service, asking them to block it... Of course that was too late. On the bill there was no money.
The swindlers have deduced money through an anonymous financial system of the Internet - Web$
But i am most shocked not because of such big delay in giving back
access to my account. I am quite surprised, that thief could withdraw
money at all !!!
The thing is, that i have opened account only a month ago and made a
first deposit using my CC. As written in Pinnacles rules here
http://www.pinnaclesports.com/information.aspx?id=794 /Can I receive a payout back to my CC ?/ :
"Please note that withdrawals from accounts with CC deposits are processed with a cheque (CAD accounts only), wire transfer with the exception of RMB accounts, ********** (CAD accounts only), myCitadel, (SEK, GBP, RMB and selected countries that use the EURO as their currency) Moneybookers (RMB accounts only) or NETELLER."
Customer support told me the same :
My question - "If i deposit money using my CC, will i be able to use (deposit and withdraw) any e-currency systems (like moneybookers or Web$)? Are there any restrictions or additional actions from my side required ? "
Answer : " Dear Sir,
Please note that accounts with CC deposits may not use Moneybookers or Web$ as a method to withdraw.
The availble methods will depend on the currency you choose for your account."
As long as it is pretty difficult for thief to organize fraud wire
transfer and all other methods are unavailable for EUR accounts, i felt quite safe..
I liked the idea on how to make deposit via CC in euro's and this is exactly why I ve chosen pinnacle as a secure and trusted place for betting . Well let me just say I m extremely disappointed now.
Moreover, the balance was paid including a bonus, which turnover conditions and terms weren't met (
http://www.pinnaclesports.com/information.aspx?id=1002 / What are the terms and conditions of the bonus/), so the thief stole not only mine, but pinnaclesports money too, very frustrating job from cashier team... It is all very unprofessionally and very suspiciously. And makes me think that there might have been some inside help in this fraud.
Concluding everything above, i believe that you will surely agree,
that in this case, pinnaclesports security and cashier departments
show fatal unprofessionalism and incompetence. If Pinnacle adhered own rules - I would save my money.
Pinnacle - unprofessionals
