[Dumb_lucK]

Hey Andrey, I noticed something in their rules where it states that when you deposit by CC, you are required to send documents. Did you send them documents?

"Due to changes in **** and ********** rules, Pinnacle Sports is unable to return funds to member ************. Within three days of your deposit and before any withdrawal is processed, you must upload legible copies of the CC, front and back, a valid identification with picture ID, and a completed CC Authorization Form."

I did not have access to mine primary e-mail. Someone has stolen my password and changed it.
I have written Pinnacles from another e-mail address, not primary, and asking to block my account, of course, i send
documents which proof my identity.

If you did send them documents, including your CC front and back etc, at what point did you realize your funds were gone? Before or after you submitted documents?

Can I receive a payout to my Web$ account?

Yes but withdrawals using Web$ are accepted only if funds were originally deposited using Web$ and they can only be returned to the same Web$ ID as the account depositing.

To request a Web$ withdrawal, please send an e-mail from your registered email address to our Customer Service Department at CSD@pinnaclesports.com. Please remember to include your Pinnacle Sports Client ID, your Web$ Purse details and the required amount.

While you may withdraw more than the amount deposited, the maximum aggregate withdrawal amount using Web$ is $25,000 USD or €19,000 EUR per month. Web$ withdrawals are returned to the same Web$ passport with a status of "Formal", "Personal" or "Merchant" as the deposit. Withdrawal requests to "Alias" passports will be declined.

Please note that all withdrawals for more than $10,000 USD or €7,500 EUR require manager approval, therefore there may be a delay in processing these withdrawals.

Clearly once could assume that the so called theives stole your email account password, created a Web$ account, made a small deposit and the "Web$" withdrawal option was made available.

Now a good course of action would be to contact Web$, find out where the withdrawal went, notify them that there has been a case of fraud and you want it investigated.

As I can see from the responses from Pinny, they are wrong in the case that one word in Russian deems the ruling different from the other translations. This seems to be your only angle to blame Pinny for this action taken please as in previous posts, you verified that you submitted your documents (See post 57)

Pinnacles speaks that the swindlers have sent the letter about withdrawn money even on November 29. To them have not paid because I have not sent in Pinnacle the documents about my CC (copies of the CC, front and back, a valid identification with picture ID, etc.) to this moment.
When I have seen that my wager became -1 euro, I have understood that it is necessary to send these documents.
November 31 I have sent all documents.

In your very first post you state that "At night, from 2nd to 3rd of December (GMT+2) 2007, i found, that i can not login neither to my account at pinnacle, nor to my primary email." Suddently everything doesn't seem to add up from your first post, to you sending documents on November 31st and you receiving emails about a withdrawal etc.. I hope you follow my concern here, you send them documents for a withdrawal that you didn't make to a Web$ account made by ficticious theives whom stole your information.

Please help me here..

[Andrey111]

Dumb_lucK
"When I have seen that my wager became -1 euro, I have understood that it is necessary to send СС documents (copies of the CC, front and back, a valid identification with picture ID, etc.) .
November 31 I have sent all documents. "
About any letter on withdrawal I did not know.

"I have written Pinnacles from another e-mail address, not primary, and asking to block my account, of course, i send
documents which proof my identity (photo of the identification card). " It was in night with 2 on December 3.
What actually here you do not understand?

The payment on Web$ is accessible only when there is no use of a CC though once.

Please read my post № 64 once again.

[Dumb_lucK]

Please re-read your post regarding the documents you sent:

Pinnacles speaks that the swindlers have sent the letter about withdrawn money even on November 29. To them have not paid because I have not sent in Pinnacle the documents about my CC (copies of the CC, front and back, a valid identification with picture ID, etc.) to this moment.
When I have seen that my wager became -1 euro, I have understood that it is necessary to send these documents.
November 31 I have sent all documents.

Why would you be requested to send documents if you weren't withdrawing? If it was the "swindlers" that requested the withdrawal information, why would "YOU" send in the requested documents?

[Dumb_lucK]

When I have seen that my wager became -1 euro, I have understood that it is necessary to send these documents.

Also my question, why would you be required to submit, Photo ID, CC copies and documentation if your wager goes to -1EURO.. (Is wager -1 EURO your Balance?)? Anyone else here have to submit documents to Pinny when their "Wager" reaches -1EURO?

[Andrey111]

Why would you be requested to send documents if you weren't withdrawing? If it was the "swindlers" that requested the withdrawal information, why would "YOU" send in the requested documents?

At last I have understood that you mean.
The procedure providing of the information about ************ is standard for all clients.
It is politics all sportsbooks. It is not connected to inquiry of withdrawal.

I quote:
" Clients normally have three days to provide their credit/DC information. However, Pinnacle Sports also reserves the right to suspend wagering and request credit/DC and ID information immediately. "
Therefore when 25 days from the moment of use of a CC have passed,
Pinnacle has made my wagers - 1 euro, reminding that I should give CC the information.

You write :
"Is wager -1 EURO your Balance?"
You really do not know what is it such? I am shocked.
Or you joke?
wager it is the maximal sum of money which you can put on the bet. It not account balance.

[Andrey111]

Bill
What positions SBR and personally yours in my case? Give the official answer in this occasion, please.

?

[Andrey111]

Andrey,

I thought you were arguing the money should have gone back to your card first as their rules said but the computer hackers used Web$. Allow me a few days to follow up with CS mgt.

Any news for me ?

[ronald]

There's something I don't understand here. How does this scam really work? I find it hard to believe that the scammers are able to simply "guess" someone's password. Andrey, did you log in to your Pinnacle account from a public computer? Which country do you live in? Assuming you are the sole user of your computer and your password is really not "guessable," how do the scammers gain access to your account?

[Bill Dozer]

Hi Andrey,
Sent you an email yesterday, will resend.

There's something I don't understand here. How does this scam really work? I find it hard to believe that the scammers are able to simply "guess" someone's password. Andrey, did you log in to your Pinnacle account from a public computer? Which country do you live in? Assuming you are the sole user of your computer and your password is really not "guessable," how do the scammers gain access to your account?

Andrey's issue is with the method Pinnacle cashed out the last payout. Andrey said that the hacker hacked his home PC and email.

[Andrey111]

Hi Andrey,
Sent you an email yesterday, will resend.

I did not receive any private messages or e-mail from you recently.
Three months already have passed, as I have addressed in SBR.
From sbr I have received only letter from Josh West (it was in December), which recognizes mine correctness in this case.
( I quoted this letter ) .
All necessary information on my case is present in this theme.
I tried to answer all questions in detail.
I sent to you my correspondence with Pinnacles in December.
What positions SBR and personally yours in my case?

[Andrey111]

My last correspondence with Pinnacles:
I have written to them and having quoted their answer to me, which they have given some months ago.

Why in my case the exception was made ?
Mine account is - at 259359.
2 December you have broken rules and have paid to the swindlers all money on my account through system Web$ (anonymous purse), though original deposit was made from a CC. I ask to notice, that Pinnacle has given out to the swindlers my money to an anonymous purse, which is not connected to the real documents.

--- ???????? ????????? ---
?? ????: "Kiatisak - - Customer Service"
????: RE: question

Dear Sir,

No withdrawals are processed using Web$ when there are CC deposits. ? You may withdrawal either by wire.

Regards,

Customer Service Department
Pinnacle Sports

(CaseNumber-818511_4)
-----------------------------------------------------
Hi !
I am thinking about opening an account at pinnacle, i would like to know :
If i deposit (first time) money using my CC after that i deposit money using Web$, will i be able to use Web$ to withdraw any sum of my money ?
________________________________________ _____________________________

You know what was Pinnacles answer?
I quote (From Pinnacle Sports (CaseNumber-845667_1) :

Dear Sir,
The information Pinnacle Sports sent in response to your question before you opened your account was in accordance with the policies as stated on our site. However, Pinnacle Sports often makes exceptions to these policies as part of our goal to provide superior Customer Service to our clients.
For example, our policies state we do not cancel wagers. But we are able to make exceptions for our clients and cancel a wager on occasion. ....
......

Bill, I want to hear you.
Bill, how you will comment on such Pinnacles answer?
The similar answers are normal in a civilized business society ?
Comment, please on my posts № 62 , 64.

[purecarnagge]

It doesn't matter what he hacked, the WD shouldn't have happened. Pinnacle is responsible.

[Andrey111]

2 Bill Dozer
I still want receive from you any news on my case (already has passed more than three months).
In my case I speak about sportsbook which has a rating A ++ on your site.
In my case I speak only facts.
If my case does not interesting for you, you may simply say it.
And I shall not spend the time for sending e-mails and messages to you.
But, Bill, say even something, be not silent. Please.

[purecarnagge]

Wow, this is still going on?

nobody helping here?

[Bill Dozer]

2 Bill Dozer
I still want receive from you any news on my case (already has passed more than three months).
In my case I speak about sportsbook which has a rating A ++ on your site.
In my case I speak only facts.
If my case does not interesting for you, you may simply say it.
And I shall not spend the time for sending e-mails and messages to you.
But, Bill, say even something, be not silent. Please.

Andrey,
I just sent you another email. I don't think you are receiving all my emails. I just replied to your PM. I asked for total amount of deposits via CC since your last payment from Pinnacle.

Bill
830-515-4122

[Andrey111]

Bill, have you received my letter which I sent 1 April ?
What positions SBR and personally yours in my case?
I hope to hear you soon.

[Andrey111]

I think we just found where exactly Pinnacle is wrong, they have their rules inaccurately translated to Russian.

In the text of this rule in Russian the word "только" (which is translated on English as "only") is added.
It not a technical mistake of translation.
By the way, I certainly informed Pinnacles management concerning it, some months back.
But any changes has not taken place.
Till now, at Russian variant there is a word "только"="only".
(http://www.pinnaclesports.com/FAQCashier.aspx /Производятся ли обратные выплаты на кредитную карту?)
How after that, it can be by translation mistake ?
Bill , pay on this attention.

p.s.
Pinnacles does not deny, that their support service has given me answer : " No withdrawals are processed using Web$ when there are CC deposits."

[purecarnagge]

Pinnacle screwed this guy.

[purecarnagge]

A books aren't accountable anymore?


to my knowledge this was never resolved...

[Andrey111]

A books aren't accountable anymore?


to my knowledge this was never resolved...

Bill, has said that will talk to management, and will give the answer next week.
I hope.

[Andrey111]

Bill, has said that will talk to management, and will give the answer next week.
I hope.

Today, I have received from Bill, such message:
"Pinnacle contacted me to say that they have reconsidered after reviewing the logs and placed the funds back in your account. I know it took a while but glad it worked out."
I don't know what to say. I shall speak frankly.
-At first I thought that I shall not receive my money any more.
-At first I thought that Bills reputation is false. (Because 4.5 months have passed).
But now I have understood that was mistaken.
Now I think:
Bill, you fantastic! You and your site make large and useful job. We have such proverb: " it is better - late, than never "
(Maybe I am mistaken with translation a little )
You are great man!
Large thanks for help, Bill !
Thanks to all of you. Who wrote in this theme. Who supported me. Thanks.
Special thanks : purecarnagge and crazyl !!!
I am happy.
Once again : Thank you , Bill !

[bigboydan]

Glad to hear everything worked out for you sir.

[Andrey111]

Glad to hear everything worked out for you sir.