[BLRTech]

I would like to formally introduce ourselves BLRTech.com we support and supply several quality companies in the industry with their software needs.

We are going to be taking a more public roll from this point forward to address any questions, concerns, and most importantly suggestions to continue to improve and evolve our product that many of you use and rely on.

My contact information is as follows: shawn@blrtech.com Please contact me directly with any questions. I look forward to your feedback!

[Bill Dozer]

Hi Shawn,

Welcome to the board. Software is a popular discussion topic here. I'm sure you will get some good feedback.

For those who have requests or suggestions on the software side of books like Jazz, Legendz, Wager.dm and Horzion, Shawn is the man to talk to.

[BLRTech]

Originally Posted by Bill Dozer

Hi Shawn,

Welcome to the board. Software is a popular discussion topic here. I'm sure you will get some good feedback.

For those who have requests or suggestions on the software side of books like Jazz, Legendz, Wager.dm and Horzion, Shawn is the man to talk to.

Thanks Bill for the warm reception. I look forward to hearing feed back from all sides - our #1 goal is to make BLR friendly, easy and secure to use for all customers. Thx again!

[jjgold]

BLR I run things around here , the load times are too slow with Legendz and JAzz, solid books though.

Jazz is faster, the lines screen should be a little wider to the right. I am playing with it more and actually not that bad.

[jjgold]

Looks like it rounds off too

I think you should go to the penny

[Halifax]

Could you get the ABCIslands software to extend my timeout a bit longer than the current 2 or so minutes that it's set at now ? Thanks in advance.

[katstale]

Originally Posted by Halifax

Could you get the ABCIslands software to extend my timeout a bit longer than the current 2 or so minutes that it's set at now ? Thanks in advance.

Hal? You are not talkin abt a delay/wait on your bet confirmation? surely not? These are the guys who actually post "steam limits"!!

[Halifax]

Originally Posted by katstale

Hal? You are not talkin abt a delay/wait on your bet confirmation? surely not? These are the guys who actually post "steam limits"!!

No, there's no delay on the bet confirmations.

I'm talking about how quickly their website logs me out, causing me to have to log back in using my username/password.

[BigBollocks]

Why is this is not in the sports promotion area??? This is a guy touting a business like any other!

[Bill Dozer]

Originally Posted by BigBollocks

Why is this is not in the sports promotion area??? This is a guy touting a business like any other!

Actually there were some comments about Legendz software and that is what brought Shawn over. He has nothing to gain directly from putting himself out there for posters. It isn't often you get to skip the middle man when giving software feedback to your book.

Halifax,
I am guessing that is something the software user sets in their backend. It would probably be different at ABC and an Atlas.

[BLRTech]

Originally Posted by jjgold

BLR I run things around here , the load times are too slow with Legendz and JAzz, solid books though.

Jazz is faster, the lines screen should be a little wider to the right. I am playing with it more and actually not that bad.

Hi jjgold - nice to meet you.

Regarding your suggestions we will take them into consideration for future updates all suggestions and feedback is encouraged!

re: speed issues - all speed is really dependant on each books individual server and bandwidth setups. As many of you know the servers are most normally located in overseas locations like Costa Rica, Panama and other countries so some lag is normal depending on the routes.

We will be happy to pass along any speed complaints to our customers for analysis and to see about correcting any serious issues.

re: rounding off the dollar amounts - your suggestion will be considered for future updates/development.

[BLRTech]

Originally Posted by Halifax

Could you get the ABCIslands software to extend my timeout a bit longer than the current 2 or so minutes that it's set at now ? Thanks in advance.

Hi, when was the last time you experienced this issue?
This issue was addressed in the past and should be ok now.

[BLRTech]

Originally Posted by BigBollocks

Why is this is not in the sports promotion area??? This is a guy touting a business like any other!

Hi - as Bill said I'm not touting business directly - instead we're driving to provide the best possible product for our customers which you guys here use on a daily / weekly basis.

Our goal is to continue to improve and provide a superior product that is easy, safe and secure to use.

[jjgold]

Thanks BLR

[DrunkenLullaby]

Originally Posted by BLRTech

Hi, when was the last time you experienced this issue?
This issue was addressed in the past and should be ok now.

I am having the same problem as Halifax. It never seemed to time out this fast until about a month ago. Now it times out faster than any other site I know - which is a royal pain in the ass.

[BLRTech]

Originally Posted by DrunkenLullaby

I am having the same problem as Halifax. It never seemed to time out this fast until about a month ago. Now it times out faster than any other site I know - which is a royal pain in the ass.

Ok - I've forwarded this onto the technical department to be researched and resolved.

[Halifax]

Originally Posted by BLRTech

Hi, when was the last time you experienced this issue?
This issue was addressed in the past and should be ok now.

The last time I experienced this issue was 30 seconds ago, give or take 10 seconds.

I realize that the length of time before a customer gets logged out is probably a decision made by the individual book, so you might not have any control over that.


However, ABCIslands did some sort of software upgrade 2 or 3 weeks ago, and ever since then, I have been experiencing some problems that I never experienced before, including:

1. Prior to that upgrade, I used to set the auto-refresh in my browser to refresh the website every 5 minutes or so. This successfully kept me from getting logged out of the ABCIslands website. However, since their software upgrade, this technique of using the auto-refresh in my browser has not worked, and I get logged out despite the fact that my browser refreshes the website periodically.

2. Since the software upgrade, there seems to be various types of glitches that did not exist before. One of the most common glitches occurs after I put in a bet at ABCIslands. After the bet is confirmed, and I click the 'OK' button to return to the main betting screen, I often get logged out ... not all the time, but maybe 10-20% of the time.

3. Like Drunken Lullaby, since that software upgrade, I am getting timed out faster than ever. I would guess that ABCIslands does not purposely want this to be happening to me ... I think it is, more than likely, a problem with the software that somehow began when they upgraded the software a few weeks ago.

[BLRTech]

Originally Posted by Halifax

The last time I experienced this issue was 30 seconds ago, give or take 10 seconds.

I realize that the length of time before a customer gets logged out is probably a decision made by the individual book, so you might not have any control over that.


However, ABCIslands did some sort of software upgrade 2 or 3 weeks ago, and ever since then, I have been experiencing some problems that I never experienced before, including:

1. Prior to that upgrade, I used to set the auto-refresh in my browser to refresh the website every 5 minutes or so. This successfully kept me from getting logged out of the ABCIslands website. However, since their software upgrade, this technique of using the auto-refresh in my browser has not worked, and I get logged out despite the fact that my browser refreshes the website periodically.

2. Since the software upgrade, there seems to be various types of glitches that did not exist before. One of the most common glitches occurs after I put in a bet at ABCIslands. After the bet is confirmed, and I click the 'OK' button to return to the main betting screen, I often get logged out ... not all the time, but maybe 10-20% of the time.

3. Like Drunken Lullaby, since that software upgrade, I am getting timed out faster than ever. I would guess that ABCIslands does not purposely want this to be happening to me ... I think it is, more than likely, a problem with the software that somehow began when they upgraded the software a few weeks ago.

Hi - thanks for the input - we're looking into the situation.

[Halifax]

Follow up ?




P.S. The website still sucks in its present condition (post-software upgrade).

[RickySteve]

Rounding is bad for books and players.

[atakdog]

Maybe everybody else has already figured it out and I'm just slow, but: which books' software are you responsible for. Also, are you interested in comments that don't pertain directly to those books' software, but to our likes and dislikes in general?

[the outlaw]

I also play with one of Jazz family books and have noticed being timed out way too quickly.
Also can you make it so it does not require a seperate window opening from the home page when logging in?

[Halifax]

Originally Posted by the outlaw

Also can you make it so it does not require a seperate window opening from the home page when logging in?

That's another problem that I meant to mention earlier, but forgot to.

[Halifax]

Bump for the Tech guy.

[bigboydan]

I sent Shawn an Email just now and requested his presents to answer your questions Halifax.

[BLRTech]

Originally Posted by Halifax

Follow up ?

P.S. The website still sucks in its present condition (post-software upgrade).

Hi,

The timeout issue that you had previously mentioned was pinpointed on their servers and has been corrected. If you are still receiving errors for this please either drop me a direct email or let me know in the thread what type problem your still seeing.

Regarding the 'website still sucks' comment - your referring to the design? layout? colors? Those are areas that are well out of our control but we can always suggest to our customers to make your experience with them more comfortable.

[Halifax]

Originally Posted by BLRTech

Hi,

The timeout issue that you had previously mentioned was pinpointed on their servers and has been corrected. If you are still receiving errors for this please either drop me a direct email or let me know in the thread what type problem your still seeing.

Regarding the 'website still sucks' comment - your referring to the design? layout? colors? Those are areas that are well out of our control but we can always suggest to our customers to make your experience with them more comfortable.

From my vantage point, nothing has changed ... all of the problems that were outlined 10 days ago are still present ... the most important (and most annoying) of which is the super-fast timeout.

That is what I was referring to when I said "the website still sucks in its present condition" ... the same problems that were mentioned earlier still exist ... I have no major complaints about the design, layout, colours, etc.

[BLRTech]

Originally Posted by the outlaw

Also can you make it so it does not require a seperate window opening from the home page when logging in?

This is a feature that is based on personal preference - we will certainly consider this for future software releases.

Also on a side note - as you may or may not realize - all sportsbooks that use our software or others prefer not todo any major changes to either structure or look and feel during the main season. (football)

[BLRTech]

Originally Posted by Halifax

From my vantage point, nothing has changed ... all of the problems that were outlined 10 days ago are still present ... the most important (and most annoying) of which is the super-fast timeout.

Ok - I will forward this info to have it looked at again.

That is what I was referring to when I said "the website still sucks in its present condition" ... the same problems that were mentioned earlier still exist ... I have no major complaints about the design, layout, colours, etc.

Thank you for the clarification

[bigboydan]

Thanks Shawn for answering all the questions for our members.

[BLRTech]

Originally Posted by bigboydan

Thanks Shawn for answering all the questions for our members.

No problemo Its our pleasure todo so

[betplom]

Originally Posted by BLRTech

Hi jjgold - nice to meet you.

JJ .... is that you???

[BLRTech]

Originally Posted by betplom

JJ .... is that you???

Hardly

Props to TO and Rush

[bigboydan]

Originally Posted by betplom

JJ .... is that you???

DAMN!

Come on Beplom you know better than that.

[Halifax]

Hey BLRTech ... you still in the house ??

It's only been 6 weeks ... any chance of getting the ABCIslands software fixed before Super Bowl ?