[Illusion]

SBR Bill Dozer reports: Pointbet (SBR rating D+) frozen-account complaint (reported 8/14/2005) resolved. Pointbet attributes the problem to difficulties with AOL email and has provided a record of emails sent to the player. Bettors continue to complain about the changes the book is employing, saying that communicating with customer service has become very difficult. Pointbet’s live chat is not functioning and Pointbet’s homepage is now a login page that only offers an email address. American sports bettors no longer appear to be a priority for Pointbet. Players with questions are being told to call back at 11 pm for customer service. A clerk told SBR that Pointbet is updating its system and that players looking to sign up should return in one month. It is unclear if Asian players are also experiencing a lower level of service.

[SBR_John]

We had the same AOL problem. MAN is that frustrating. We go through great lengths to respond to every email and yet we saw players on forums writing that we never responded to their questions. AOL is tough, I dont know how their subscribers can endure all their BS.

[compaqDikk]

lmao. had to bump this beauty

[head_strong]

note to self: stay away from Pointbet, D+ rating is nothing to write home about.....

[Shortstop]

I was going to send Pointbet a grand tomorrow. Thank god I saw this before I did.