[pico]

anyone here use fulltilt poker? i have not recieved one of withdraws for a long time, i don't know how to contact them. there is no phone number and they only have a list of emails. but i tried every single email for the last 4 days and there is no reply. i don't know what to do now. maybe chargeback?

[SBR Lou]

Don't chargeback, they'll pay you bro, they're just really slow with customer service. You will get paid, don't worry about that.

[pico]

Don't chargeback, they'll pay you bro, they're just really slow with customer service. You will get paid, don't worry about that.

i keep sending emails to cashier@fulltiltpoker.com, accountinfo@fulltiltpoker.com, and support@FullTiltPoker.com

for the last 4 days. no confirmation of them recieving my email. they have not replied. they don't have a phone number to call, at least they should try to reply to emails within 4 days.

what is your experience with their customer service? how long does it take them to respond to your email?

it almost seem as they're simply ignoring all my emails

[SBR Lou]

I posted in the poker forum about this problem. They move at the speed of snails in terms of replying to emails, 7+ business days for a reply is common. I've played with them here and there for a few years, they were so awesome around Neteller (for USA) days. You rarely needed to write an email then because everything was so quick and reliable.

Their customer service is trash, by far the worst in the online poker industry. I believe the standard wait time for a check is around two weeks with them. It is a crappy experience there, PokerStars replies to you within an hour and is much more helpful, but you will undoubtedly get paid. They aren't going to stiff you.

*also, just make sure your spam folder isn't set to delete random unknown emails. but I'm sure this isn't the problem, they are unfortunately just slow.

[pico]

I posted in the poker forum about this problem. They move at the speed of snails in terms of replying to emails, 7+ business days for a reply is common. I've played with them here and there for a few years, they were so awesome around Neteller (for USA) days. You rarely needed to write an email then because everything was so quick and reliable.

Their customer service is trash, by far the worst in the online poker industry. I believe the standard wait time for a check is around two weeks with them. It is a crappy experience there, PokerStars replies to you within an hour and is much more helpful, but you will undoubtedly get paid. They aren't going to stiff you.

*also, just make sure your spam folder isn't set to delete random unknown emails. but I'm sure this isn't the problem, they are unfortunately just slow.

thanks for the info. i am getting their automatics withdraw/deposit notifications, so my spam folder is not filtering them.

7+ days...oh boy, this is going to be a long wait. i think i'll try pokerstar now. imagine if you use pinnacle and they don't reply your email for 7+ days...

[bigboydan]

Have you contact Mike at Pokerroomreview yet Pico? Here is his email address: help@pokerroomreview.com and maybe he might have better luck with them than you are right now.

[pico]

thanks dan. i just sent poker room a email. i bet i'll get a response from them before i hear anything from fulltilt poker.

[White_Tiger]

Just E-mail them. You request from check? My check came around 7-10 days everytime and I do get a check from them about 1 a month. Or you might go to 2+2 pm Fulltilt Doug there he'll help you out.

[pico]

Just E-mail them. You request from check? My check came around 7-10 days everytime and I do get a check from them about 1 a month. Or you might go to 2+2 pm Fulltilt Doug there he'll help you out.

direct bank withdraw (etf). i resquest about 6 of them. only recieved 5 of them so far. one bank etf seems missing.

[White_Tiger]

direct bank withdraw (etf). i resquest about 6 of them. only recieved 5 of them so far. one bank etf seems missing.

That's the best option they got right now and only 3-4 days only. Too bad only for limited customer.

[pico]

That's the best option they got right now and only 3-4 days only. Too bad only for limited customer.

yeah, but i they lost one of them. that is not cool

[Al Masters]

They will pay you 4 sure, you just have to sweat it.

[White_Tiger]

join 2+2 then send private to Fulltilt Dough there. Dough work for FTP he'll help you out.

[White_Tiger]

They will pay you 4 sure, you just have to sweat it.

I play poker fulltime and never get a problem with both FTP and pokerstars. Your $ will be safe.

[MrX]

Yep. Notoriously slow CS, but you will be paid in the end.

Try Stars if you want better CS.

[LVHerbie]

I use epassporte and typically get paid in within 24 hours... had one take like 48 hours a couple weeks ago but typically they are faster then that... I been reading over at 2+2 that epassporte has slowed down in the last week or so but I haven't requested in that time frame so I don't have personal confirmation on that...

[jolub]

picoman, you will get your money, no worries man... Poker sites aren't like the offshore books.

You would not say that if you had money at "old" G2G, USDbet, or PokerEon. You'd be squealling like a pig about your money. I know I am.

[pico]

You would not say that if you had money at "old" G2G, USDbet, or PokerEon. You'd be squealling like a pig about your money. I know I am.

yeah, same here, never heard of those sites

[jjgold]

I would play at Poker stars only if you live in the usa.

[pico]

Your avatar definitely looks better picoman, except for the big M on the left top corner.

that is my school