[mano]

Tim has joined.
E M: Why do I have this small limits on stake ?
Tim: Welcome to 888Sport Live Chat! We are glad to be of service. Whilst I try to locate your 888sport account with your given email address, please confirm the first 2 characters of your password.
E M: pa
Tim: You have restrictions on your account which is a trading decision by the management and will not be raised.
E M: ?
Tim: Can I be of any further assistance to you today?
E M: Is 2% than normal stakes
E M: Is ridiculous
Tim: We have chosen to limit your bets.
E M: I made only 2 bets
Tim: You may cash out if you wish.
E M: Is your business
E M: Thank you for your time
Tim: Sorry?
E M: I will cashout, will play somewhere else
Tim: I think that would be best.
Tim: Can I be of any further assistance to you today?

Is this normal?

[Dunder]

Not normal but not unique either.
Do you also have an account with Blue Square? These two books are related and presumably share data on customers.

[mano]

nah, had an account just with them

very unpleasant, never before encountered such attitude with a bookie customer service operator