[Jazzette_Employe]

Hi Guys,

I am an employee of the customer service department for Sportsbook and all sister sites. I thought perhaps it might be useful for you guys to get the latest news regarding withdrawals from an employee to prevent misinformation surfacing.

As you all well know in Sept '06 the House of Representatives and Senate passed legislation that would make transactions from banks or similar institutions to online gambling sites illegal. This differs from a previous bill passed only by the House that expanded the scope of the Wire Act. The passed bill only addresses banking issues. The act was signed into law on October 13, 2006 by President George W. Bush, and there is a provision for a 270-day period to develop enforcement measures.

This has quite clearly resulted in online gaming organizations taking something of a hit in relation to financial transactions to and from us. Over time a number of financial organizations have pulled out of the US Business and with the loss of FirePay, NETeller and ACH along with Debit1 we worked hard to provide alternative payment options such as Bank Wire.

Recently our withdrawal processor have pulled out of the US Market and we were forced to search for an alternative processor. This is clearly not an easy search. We take pride in having optimal security of all financial transactions on site and when trusting an organization with such values of funds a lot of background work is required. Our search was long endured, however, we found a safe and extremely secure new processor, which has been working quite well for us.

Within the last month, however, we have lost bank wire as a withdrawal method, and with already increased stress on our check processors based on the changeover between withdrawal processors this has resulted in delays in processing withdrawals. This is a very frustrating situation to all involved as while we would like to have your funds delivered within 5 business days of your request, as per usual, our payment processors are restricted in the number of withdrawals which may be sent at any given time.

I can tell you, however, that the backlog is shifting. We are working now to overcome these delays and provide you with what we are known for; Speedy withdrawals! Whereas there had been problems in withdrawals taking up to a month for receipt from the date of request, this has so far been cut to approximately 10 business days for the processing of your withdrawals.

The bottom line is: Your funds are 100% safe with us and you will receive them!

Once again, to all those affected, we extend our most sincere apologies for any inconvenience caused by these recent issues and thank you for your continued patience and loyalty.

In the meantime I would be happy to address any questions or queries you may have regarding these issues. While I cannot look at your accounts personally I may offer general advice.

Best regards,

X

[BatemanPatrickl]

Originally Posted by Jazzette_Employe

Hi Guys,

I am an employee of the customer service department for Sportsbook and all sister sites. I thought perhaps it might be useful for you guys to get the latest news regarding withdrawals from an employee to prevent misinformation surfacing.

As you all well know in Sept '06 the House of Representatives and Senate passed legislation that would make transactions from banks or similar institutions to online gambling sites illegal. This differs from a previous bill passed only by the House that expanded the scope of the Wire Act. The passed bill only addresses banking issues. The act was signed into law on October 13, 2006 by President George W. Bush, and there is a provision for a 270-day period to develop enforcement measures.

This has quite clearly resulted in online gaming organizations taking something of a hit in relation to financial transactions to and from us. Over time a number of financial organizations have pulled out of the US Business and with the loss of FirePay, NETeller and ACH along with Debit1 we worked hard to provide alternative payment options such as Bank Wire.

Recently our withdrawal processor have pulled out of the US Market and we were forced to search for an alternative processor. This is clearly not an easy search. We take pride in having optimal security of all financial transactions on site and when trusting an organization with such values of funds a lot of background work is required. Our search was long endured, however, we found a safe and extremely secure new processor, which has been working quite well for us.

Within the last month, however, we have lost bank wire as a withdrawal method, and with already increased stress on our check processors based on the changeover between withdrawal processors this has resulted in delays in processing withdrawals. This is a very frustrating situation to all involved as while we would like to have your funds delivered within 5 business days of your request, as per usual, our payment processors are restricted in the number of withdrawals which may be sent at any given time.

I can tell you, however, that the backlog is shifting. We are working now to overcome these delays and provide you with what we are known for; Speedy withdrawals! Whereas there had been problems in withdrawals taking up to a month for receipt from the date of request, this has so far been cut to approximately 10 business days for the processing of your withdrawals.

The bottom line is: Your funds are 100% safe with us and you will receive them!

Once again, to all those affected, we extend our most sincere apologies for any inconvenience caused by these recent issues and thank you for your continued patience and loyalty.

In the meantime I would be happy to address any questions or queries you may have regarding these issues. While I cannot look at your accounts personally I may offer general advice.

Best regards,

MX

Z-Z-Z-Z-Z-Z-Z-Z-Z*Snore

[Jazzette_Employe]

Originally Posted by BatemanPatrickl

Z-Z-Z-Z-Z-Z-Z-Z-Z*Snore

I'm sorry to hear that you don't want accurate information as opposed to wild claims regarding this.

[BatemanPatrickl]

Originally Posted by Jazzette_Employe

I'm sorry to hear that you don't want accurate information as opposed to wild claims regarding this.

The accurate information IS:

Sportsbook.com and other Jazzette companies have not been paying their own customers in a reasonable amount of time and their poor customer service is a cause for concern.

[Red_Sux]

i have a question mr. employee. you guys already have this problem since march madness, what took you so long to find this forum? if you have addressed this problem back in march, people will still respect you. now your sportsbook is a joke (to be honest your sportsbook was a joke back in march), just be happy not that many people did chargebacks...at least for now you still have your credit card deposit processor.

[BatemanPatrickl]

Originally Posted by Red_Sux

i have a question mr. employee. you guys already have this problem since march madness, what took you so long to find this forum? if you have addressed this problem back in march, people will still respect you. now your sportsbook is a joke (to be honest your sportsbook was a joke back in march), just be happy not that many people did chargebacks...at least for now you still have your credit card deposit processor.

Don't say anything bad about Sportsbook.com. They are working on it. What a JOKE.

[Jazzette_Employe]

Originally Posted by Red_Sux

i have a question mr. employee. you guys already have this problem since march madness, what took you so long to find this forum? if you have addressed this problem back in march, people will still respect you. now your sportsbook is a joke (to be honest your sportsbook was a joke back in march), just be happy not that many people did chargebacks...at least for now you still have your credit card deposit processor.

I have taken it upon myself to enter this forum as it has come to my attention that false information had been released throughout. I thought perhaps people may appreciate accurate information from a reliable source.

The fact that we have not been in this forum, however, does not reflect on any lack of effort regarding withdrawals. We have been doing our utmost since the introduction of our new payment processor to reduce these delays and ensure that our customers receive their withdrawals within something more of an appropriate timeframe.

As stated, the backlog is shifting and we hope to be back to normal service quite shortly!

[BatemanPatrickl]

Originally Posted by Jazzette_Employe

I have taken it upon myself to enter this forum as it has come to my attention that false information had been released throughout. I thought perhaps people may appreciate accurate information from a reliable source.

The fact that we have not been in this forum, however, does not reflect on any lack of effort regarding withdrawals. We have been doing our utmost since the introduction of our new payment processor to reduce these delays and ensure that our customers receive their withdrawals within something more of an appropriate timeframe.

As stated, the backlog is shifting and we hope to be back to normal service quite shortly!

WHAT is FALSE ABOUT WAITING FOR MONTHS???

[Red_Sux]

Originally Posted by Jazzette_Employe

I have taken it upon myself to enter this forum as it has come to my attention that false information had been released throughout. I thought perhaps people may appreciate accurate information from a reliable source.

The fact that we have not been in this forum, however, does not reflect on any lack of effort regarding withdrawals. We have been doing our utmost since the introduction of our new payment processor to reduce these delays and ensure that our customers receive their withdrawals within something more of an appropriate timeframe.

As stated, the backlog is shifting and we hope to be back to normal service quite shortly!

you just noticed it now??!?? that thread is on page 134. i think the false information that you were so concerned about started around page 45 (if not earlier). this is exactly why we're all impressed with your quick response time and we're all just quietly waiting for your checks to arrive.

[Justin7]

Unless something changes in US law, I imagine that EVERY book will have worse and worse withdrawal problems as time goes forward. the bigger books have resources to deal with it now, but even the best books will get hit by the crunch.

[Jazzette_Employe]

Originally Posted by Red_Sux

you just noticed it now??!?? that thread is on page 134. i think the false information that you were so concerned about started around page 45 (if not earlier). this is exactly why we're all impressed with your quick response time and we're all just quietly waiting for your checks to arrive.

Well to be blatantly honest it's not my responsibility to be here. My day off and what do I do but try to sort things here. We even have lives of our own here at Sportsbook.com. I can guarantee that I respond to your emails to us a lot faster.

Regards,

Matthew.

[BatemanPatrickl]

Originally Posted by Jazzette_Employe

Well to be blatantly honest it's not my responsibility to be here. My day off and what do I do but try to sort things here. We even have lives of our own here at Sportsbook.com. I can guarantee that I respond to your emails to us a lot faster.

Regards,

Matthew.

Don't come here then until your company has paid what they owe.

[Red_Sux]

Originally Posted by Jazzette_Employe

Well to be blatantly honest it's not my responsibility to be here. My day off and what do I do but try to sort things here. We even have lives of our own here at Sportsbook.com. I can guarantee that I respond to your emails to us a lot faster.

Regards,

Matthew.

that is really nice of you. makes me kind of wonder what your regular day is like that you're helping to sort things out during your day off. must be crazy keeping all the cs from quitting because you get 80% crazy abusive phone calls at this point. since you lost the bank wire option, the big accounts are probably gone. best of luck. hopefully you can sort this out by sept. if you can sort this out, do you have any plans on how to restore the confidence to the people who have been affected by this? i hope you're not just writing us off as lost cause and hope you get enough volumn from the new deposits.

[Jazzette_Employe]

Originally Posted by Red_Sux

that is really nice of you. makes me kind of wonder what your regular day is like that you're helping to sort things out during your day off. must be crazy keeping all the cs from quitting because you get 80% crazy abusive phone calls at this point. since you lost the bank wire option, the big accounts are probably gone. best of luck. hopefully you can sort this out by sept. if you can sort this out, do you have any plans on how to restore the confidence to the people who have been affected by this? i hope you're not just writing us off as lost cause and hope you get enough volumn from the new deposits.

Thank you for your understanding. Of course for all involved this has been a trying time. Please understand that when customers are frustrated the CS Staff are ten times worse!

Of course I'm not asking for sympathy in that sense but rather that you understand that we are genuinely attmepting to resolve these issues for you. We want these issues resolved and to re-gain the trust of our loyal customers (some of whom have been with us for over 10 years!)

Most have said that the withdrawal issues, while a huge inconvenience, have not been incurred by them before with us and so the benefit of the doubt is applied. In relation to bonus/compensation for the delays we did apply a 5% bonus on all withdrawals which we were forced to cancel when the processors were changed and we will review any request for compensation once a customer has received their funds.

[BatemanPatrickl]

Originally Posted by Jazzette_Employe

Thank you for your understanding. Of course for all involved this has been a trying time. Please understand that when customers are frustrated the CS Staff are ten times worse!

Of course I'm not asking for sympathy in that sense but rather that you understand that we are genuinely attmepting to resolve these issues for you. We want these issues resolved and to re-gain the trust of our loyal customers (some of whom have been with us for over 10 years!)

Most have said that the withdrawal issues, while a huge inconvenience, have not been incurred by them before with us and so the benefit of the doubt is applied. In relation to bonus/compensation for the delays we did apply a 5% bonus on all withdrawals which we were forced to cancel when the processors were changed and we will review any request for compensation once a customer has received their funds.

Apply a 10% BONUS to those who have waited months.

[Red_Sux]

Originally Posted by Jazzette_Employe

Thank you for your understanding. Of course for all involved this has been a trying time. Please understand that when customers are frustrated the CS Staff are ten times worse!

Of course I'm not asking for sympathy in that sense but rather that you understand that we are genuinely attmepting to resolve these issues for you. We want these issues resolved and to re-gain the trust of our loyal customers (some of whom have been with us for over 10 years!)

Most have said that the withdrawal issues, while a huge inconvenience, have not been incurred by them before with us and so the benefit of the doubt is applied. In relation to bonus/compensation for the delays we did apply a 5% bonus on all withdrawals which we were forced to cancel when the processors were changed and we will review any request for compensation once a customer has received their funds.

as you know there are some people who have done chargebacks. how does that effect the payout?

[Jazzette_Employe]

Originally Posted by Red_Sux

as you know there are some people who have done chargebacks. how does that effect the payout?

Well should a customer dispute valid and authorized charges to their gaming account the withdrawal will not be sent; their account will be disabled along with any account held with our sister sportsbooks and they will be unable to register with us again prior to covering these charges.

This will also negatively affect your credit rating. We therefore urge our customers not to dispute these charges and encourge them to have patience with us regarding their withdrawals.

[SBR_John]

We appreciate Sportsbook.com providing additional information. Hopefully you have thick skin. I think you are going to need it. And hopefully the posters can show a little restraint.

[Red_Sux]

Originally Posted by Jazzette_Employe

Well should a customer dispute valid and authorized charges to their gaming account the withdrawal will not be sent; their account will be disabled along with any account held with our sister sportsbooks and they will be unable to register with us again prior to covering these charges.

This will also negatively affect your credit rating. We therefore urge our customers not to dispute these charges and encourge them to have patience with us regarding their withdrawals.

thanks for you response, but my orginal question is regarding how are these chargeback effecting other players payouts. if enough poeple do chargebacks, you will probably lose your credit card processor, so that'll hurt your ability to get new credit card deposits. there are couple of concerned posters with regarding to this issue because people were panicking on that thread.

[BatemanPatrickl]

Originally Posted by SBR_John

We appreciate Sportsbook.com providing additional information. Hopefully you have thick skin. I think you are going to need it. And hopefully the posters can show a little restraint.

Someone owes me money for weeks and months and I am supposed to show restraint?

[Jazzette_Employe]

Originally Posted by Red_Sux

thanks for you response, but my orginal question is regarding how are these chargeback effecting other players payouts. if enough poeple do chargebacks, you will probably lose your credit card processor, so that'll hurt your ability to get new credit card deposits. there are couple of concerned posters with regarding to this issue because people were panicking on that thread.

The number of people disputing charges based on the recent withdrawal issues is minimal from what I've seen personally. This would not affect our processing withdrawals to customers in any way. We always hold sufficient funds in our bank accounts to repay customers and even the loss of our deposit processors would not affect this.

Your funds are safe! No need to worry about that!

[Jazzette_Employe]

Originally Posted by BatemanPatrickl

Someone owes me money for weeks and months and I am supposed to show restraint?

I think what John means is that your anger towards me will not help in getting your funds to you any sooner. I'm simply here to provide answers. Lashing out at the bottom rung won't make the ladder come down!

[BatemanPatrickl]

Originally Posted by Jazzette_Employe

I think what John means is that your anger towards me will not help in getting your funds to you any sooner. I'm simply here to provide answers. Lashing out at the bottom rung won't make the ladder come down!

I am not lashing out at you; you expect everyone to praise your efforts but frankly I could give a damn. The company you work for sucks and they are losing tons of customers.

[Jazzette_Employe]

Originally Posted by BatemanPatrickl

I am not lashing out at you; you expect everyone to praise your efforts but frankly I could give a damn. The company you work for sucks and they are losing tons of customers.

I'm simply trying to help. I hope you'll appreciate my efforts in some way.

[BatemanPatrickl]

Originally Posted by Jazzette_Employe

I'm simply trying to help. I hope you'll appreciate my efforts in some way.

What you doing, if it is sincere, should be noted by your manager. You are the type of person that needs to be CEO of that company. Poor customer service is a long term profit killer.

Thank you for spending your free time to provide us with insight on what is going on.

[Jazzette_Employe]

Originally Posted by BatemanPatrickl

What you doing, if it is sincere, should be noted by your manager. You are the type of person that needs to be CEO of that company. Poor customer service is a long term profit killer.

Thank you for spending your free time to provide us with insight on what is going on.

Thanks for that Bateman. That makes it somewhat worthwhile to be honest. And (while there's no reason for you to care) this situation is just as frustrating to us as it is you ... it is gaining something of a bad reputation for us when our processors had been so efficient prior to the change. They will, of course, be that again once we've cleared this backlog (very fast processors but the volume restriction means the backlog was being cleared quite slowly!).

It's taking longer than anyone expected though which is quite unfortunate.

[BatemanPatrickl]

Originally Posted by Jazzette_Employe

Thanks for that Bateman. That makes it somewhat worthwhile to be honest. And (while there's no reason for you to care) this situation is just as frustrating to us as it is you ... it is gaining something of a bad reputation for us when our processors had been so efficient prior to the change. They will, of course, be that again once we've cleared this backlog (very fast processors but the volume restriction means the backlog was being cleared quite slowly!).

It's taking longer than anyone expected though which is quite unfortunate.

Well I think you proved you are a stand up guy today. You took my shit with a grain of salt. My apologies. I know it is not your fault.

[Starbuckibm]

Originally Posted by Jazzette_Employe

This will also negatively affect your credit rating. We therefore urge our customers not to dispute these charges and encourge them to have patience with us regarding their withdrawals.

Your first sentence is totally inaccurate. How do think it's going to affect a persons credit rating? You going to send it to collections and then to the credit bureau? Haha right! I think you better read the law before making accusations saying it will affect someones credit if they issue a charge back. I can say if you guys owed me money and it has been two months I would proceed with the charge back. Then when I am finally paid you can have the money I charged back to you resent. Hmm kind of works like what you guys are doing now except we are the ones holding all the money.

[Jazzette_Employe]

Originally Posted by Starbuckibm

Your first sentence is totally inaccurate. How do think it's going to affect a persons credit rating? You going to send it to collections and then to the credit bureau? Haha right! I think you better read the law before making accusations saying it will affect someones credit if they issue a charge back. I can say if you guys owed me money and it has been two months I would proceed with the charge back. Then when I am finally paid you can have the money I charged back to you resent. Hmm kind of works like what you guys are doing now except we are the ones holding all the money.

Initially let me point out that if you should dispute charges made to us we would be notified by your bank and should they call we would confirm that these were valid and authorized transactions.

Chargeback, the word that Internet merchants fear. A chargeback is what it's called when a transaction is reversed. In other words, rather than adding money to your account it is deducted. Chargebacks can occur for a wide variety of reasons, such as double-charging, credit card expiration, bank error and customer disputes. If a customer reports a number of chargebacks, there is a possibility that their credit rating will be negatively effected. Once you've lost your merchant account you are placed on the Visa/MasterCard Terminated Merchant File (TMF/MATCH list) for several years which all Merchant Account Providers have access to, and if they find you on the list they won't reissue a merchant account to you.

[JC]

Question for Jazzette emplyee or anyone who knows:

Once a withdrawal is approved and in the queue for processing, do you take the money out of the player's account, or do you leave it in there for months until it is ready to be processed?

Thanks in advance.

[Jazzette_Employe]

Originally Posted by JC

Question for Jazzette emplyee or anyone who knows:

Once a withdrawal is approved and in the queue for processing, do you take the money out of the player's account, or do you leave it in there for months until it is ready to be processed?

Thanks in advance.

Once you've requested a withdrawal the funds are removed from your account for processing. While pending, however, you may cancel your withdrawal by contacting us directly and we may replace the funds to your account within 4 hours.

Hope this clarifies the issue for you!

[marc]

Originally Posted by Jazzette_Employe

I have taken it upon myself to enter this forum as it has come to my attention that false information had been released throughout. I thought perhaps people may appreciate accurate information from a reliable source.

The fact that we have not been in this forum, however, does not reflect on any lack of effort regarding withdrawals. We have been doing our utmost since the introduction of our new payment processor to reduce these delays and ensure that our customers receive their withdrawals within something more of an appropriate timeframe.

As stated, the backlog is shifting and we hope to be back to normal service quite shortly!

This is too funny. I don't know where to begin.
lets see;
1) i think we are all a bit tired of your cut and paste poste. You guys have been saying the same thing since early April. Whenever someone would ask about thier funds, you guys always answered with this stupid cut and paste response
2) The inormation posed on this forum is 1000x more accurate than the garbage you guys feed us
3) Can you explain to us where the change in US law requires Jazette employees to lie to thier cusotmers day in and day out.
4) Do you realize that the reason so many of your fomrer cusotmers will never play with you agian has more to do with all of your lies, than the slowness of your payouts.

If you aren't aware of the lies to whihc I refer, let me remind you of some

1) back in February you kep insisting to people that thier payouts were sent fedex, even after you had already lost your processor. And when the checks didn't arrive, you tried to convince us that fed ex can sometimes take up to 3 weeks to arrive.
2) International bank wires can take uip to 3 weeks, sometimes it can take as long as 5 weeks to arrive. How dumb do you think we are. Do you really think bank wire would be the option of choice for most large bsunesses if it took 3 - 5 weeks to recieve your money. It would be faster to mail a check. Bank wires should be same day, maybe up to 3 days if you are talking about a suspicious wire from a 3rd world country
3) CHecks can take 15 buisiness days to arrive and are mailed internationally. First of all, mail here is delivered on Saturdays, So I don't know why you don't count Saturdays. Secondly, the checks weren't ebing mailed from Europe, thye were being mailed from NY. Even your own processor was telling people that it if they don't recieve their checks within 3 business days to give them a call.
4) The backlog is shifting we expect to be back to normal by the 2nd half of April
5) Our processors have come thru, The backlog will be clear by the end of April
6) The backlog will be clear by the second have of may
7) the backlog will be clear by the end of may
8) your bank wire was sent on March 21st
9) your check was mailed on April 10th
10) Sorry, the processor was backlogged your check will be mailed by April 30th
11) Sorry your check wasn't mailed by April 30th but will be mailed by May 4th
12) Your check was definitely mailed on May 4th
13) oops, sorry your check wasn't mailed on April 4th, but we have confirmation it was mailed on May 15th (this despite the fact that the processor was insisting it wasn't)
14) Sorry again, it wasn't the 15th, rather the 16th, but it is definitely in the mail
15) Your check was never mailed by the processor and we never told you it was, we only told you that we sent the request to the processor
16) After you recieve your funds you can request a bonus
17) We only said you could request a bonus, we never promised we'd give you one
18) There is a queue
19) We found an adrress mismathc and need you to send us copies of your id and bank statement. The fact that you have been using the same address for the past 4 years doesn't matter.
20) Sorry for the inconveince


I could go on and on and on. The bottom line is that Jazette management gives false information to the Cs depratment The CS department than passes this information off to us. And when it is apparent that we aren't going to believe the bs that your managment is tyring to feed us, you guys come up with your own bs to try to feed us. The only honest thing you guys have ever told me over the 4 months has been when you've told me that my payouts weren't sent out yet. That's the only thing I could trust. Everything else was an outright lie. I almost fell off my chair laughing when your buddy Cory told me that all of my infomration was wrong, and the information he was givng me was coorect. The fact that I knew the name, phone number and adress of both your processors, still couldn't convince him that I knew what I was talking about

As for chargebacks, disputing a charge does not adversely effect one credit rating. The only impact it has is during the time of the dispute, the creidt card might not be counted on your fico score. Otherwise, unless the charge is sent to a collection agency, there is no reason why the chargeback should have any impact on ones score.

[DrunkenLullaby]

12 posts in this thread by the Pitboss in 5 hours before Marc's post. Zero posts in 5 hours since Marc's post.

[MonkeyF0cker]

I really wish I would have been around to get in on this conversation. Hopefully, Mr. Jazette will return to address some additional concerns. Hopefully he has the courage. Honestly, nobody really grilled the guy for what matters most about this whole ordeal. It would be nice to hear his justification to marc's situation. Excuse after excuse throughout that entire situation. However, now that there is a supposed remedy, why do there continue to be issues? For me, what is most disheartening under the current conditions (with the current processor), is that I keep hearing about people that made withdrawals in the middle of June who have already received their checks (sometimes within a week) while I, along with others, continue to wait and wait for our May withdrawals. Those who have received prompt payments recently also tend not to be the people who had their withdrawals cancelled previously. How is this fair? I would love to hear a logical explanation of how this is even possible. How can you legitimize your intent to pay your customers if you are selectively paying some while witholding the funds of others? How is this process actually done? Is it a lottery? Or do you hold some sort of favorability rating with some vs. others? Why isn't it accomplished in the chronological order of submission? If you are really serious about apologizing for and remedying this situation, you at least owe us the answers to these questions. And I don't mean the typical cut and paste crap that your CS department continues to feed us. I want real, straight answers - "from the horse's mouth."

Oh and by the way, when you cut and paste that "the backlog is shifting" (since I hear this every time I contact your CS department), does that mean that it is actually decreasing or is it really increasing? I'm guessing the latter.

[Jazzette_Employe]

Originally Posted by marc

1) i think we are all a bit tired of your cut and paste poste. You guys have been saying the same thing since early April. Whenever someone would ask about thier funds, you guys always answered with this stupid cut and paste response
2) The inormation posed on this forum is 1000x more accurate than the garbage you guys feed us
3) Can you explain to us where the change in US law requires Jazette employees to lie to thier cusotmers day in and day out.
4) Do you realize that the reason so many of your fomrer cusotmers will never play with you agian has more to do with all of your lies, than the slowness of your payouts.

If you aren't aware of the lies to whihc I refer, let me remind you of some

1) back in February you kep insisting to people that thier payouts were sent fedex, even after you had already lost your processor. And when the checks didn't arrive, you tried to convince us that fed ex can sometimes take up to 3 weeks to arrive.
2) International bank wires can take uip to 3 weeks, sometimes it can take as long as 5 weeks to arrive. How dumb do you think we are. Do you really think bank wire would be the option of choice for most large bsunesses if it took 3 - 5 weeks to recieve your money. It would be faster to mail a check. Bank wires should be same day, maybe up to 3 days if you are talking about a suspicious wire from a 3rd world country
3) CHecks can take 15 buisiness days to arrive and are mailed internationally. First of all, mail here is delivered on Saturdays, So I don't know why you don't count Saturdays. Secondly, the checks weren't ebing mailed from Europe, thye were being mailed from NY. Even your own processor was telling people that it if they don't recieve their checks within 3 business days to give them a call.
4) The backlog is shifting we expect to be back to normal by the 2nd half of April
5) Our processors have come thru, The backlog will be clear by the end of April
6) The backlog will be clear by the second have of may
7) the backlog will be clear by the end of may
8) your bank wire was sent on March 21st
9) your check was mailed on April 10th
10) Sorry, the processor was backlogged your check will be mailed by April 30th
11) Sorry your check wasn't mailed by April 30th but will be mailed by May 4th
12) Your check was definitely mailed on May 4th
13) oops, sorry your check wasn't mailed on April 4th, but we have confirmation it was mailed on May 15th (this despite the fact that the processor was insisting it wasn't)
14) Sorry again, it wasn't the 15th, rather the 16th, but it is definitely in the mail
15) Your check was never mailed by the processor and we never told you it was, we only told you that we sent the request to the processor
16) After you recieve your funds you can request a bonus
17) We only said you could request a bonus, we never promised we'd give you one
18) There is a queue
19) We found an adrress mismathc and need you to send us copies of your id and bank statement. The fact that you have been using the same address for the past 4 years doesn't matter.
20) Sorry for the inconveince

You've raised a number of valid points, Marc. There have been great problems in the introduction of these new processors and it's not been as smooth a transition as we had planned for.

Allow me to point out, however, that at the CS department we rely on information feeds from our Withdrawals Department in relation to these issues. In turn their reliance stands with our financial processors. With the introduction of the processors this did result in ties being crossed on some occasions and the release of a sending date which was not 100% accurate (allow me to explain this point a little further below ...)

With the volume restrictions in place with our new processor initially we were hesitant to send larger values of cash and so the smaller withdrawals were the first to be sent in order to test delivery (don't worry, your funds weren't jeopordized by this, they would still have been remibursed should they not have been received). This of course meant that prior to the receipt of confirmation of delivery of the smaller values of funds we were unable to send withdrawals above a particular value. This left some customers waiting for our security checks to be complete. Not an ideal situation, however, the security of all transactions on site is our responsibility and we stand by this decision.

In relation to the sending dates which you have received and may have been amended. The volume restrictions again meant that we could only send a particular number of withdrawals to our processor per day. A customer would receive confirmation once this has been sent to our processor. This, unfortunately, did not mean that it had been sent by our processor on this date as they did have some problems regarding this.

From my personal understanding our processor received too large a volume of withdrawals at once to be permitted to send these and so there were further delays involved.

We apologize for the obvious inconvenience these issues have caused and hope this sheds some light for you.