[hobby punter]

Hello !

I have the problem, that Betfair refuse to calculate Betfair points correct.
In their rules stand that the weekly reduction is at midnight (GMT), but they take away 15% from bets where the game startet Monday 1:35 GMT or later.
The customer service tell me, that they will not correct this.
Here are the rules of Betfair (copied from their website):

Your Discount Rate is calculated from your current Betfair Points every week. This occurs at midnight (GMT) every Sunday using the table below:

Betfair Points Discount Rate
From To

0 999 0%

1,000 3,999 5%

4,000 6,999 10%

7,000 9,999 15%

10,000 13,999 20%

14,000 18,999 25%

19,000 24,999 30%

25,000 32,999 35%

33,000 43,999 40%

44,000 59,999 45%

60,000 76,999 50%

77,000 99,999 55%

100,000 - 60%



Once your Discount Rate has been calculated, your Betfair Points balance is reduced by 15%. This is known as the Weekly Decay. If you continue to bet at the same level each week, your Discount Rate will remain unchanged. If your Betfair Points at any time imply a higher Discount Rate, you will move to that rate immediately.