Coupon Misprint Costs Casino Millions
November 21, 2005 12:30 p.m. EST
Christina Ficara - All Headline News Staff Reporter
Joliet, IL (AHN) - A misprint has gamblers in an uproar, while an Illinois casino may have to give a multi-million dollar hand-out.
Harrah's Joliet Casino is paying dearly for a misprint on about 11,000 coupons mailed to customers last week.
Instead of being worth $15 or $20 apiece, each had a face value of $525 in cash. The company is blaming the error on a third-party vendor.
Dozens of gamblers crowded Harrah's customer service desk on Friday, angered by the casino's refusal to redeem the coupons. Customers were encouraged to trade the coupons for reward points. Some did, but others decided to keep the paper coupon.
The Illinois Gaming Board ruled that Harrah's must honor the coupons, making the company liable for as much as $5.8 million.