[knicknut]

Nothing terribly new to report here, but this exchange was so outrageous I had to share. Also BetCRIS's (or Bookmaker's) terrible service and policies lately has not been given enough light, and I hope you all will join me in telling them how terrible their policies are (and how it's losing them your business).

ME: hello, i would like to redeem my betpoints for a free payout
CS - George: you need to make the request first and theme request the points for a free pay out , remember that, that only apply for the paper check
ME: ok, but since it said "Contact our customer service department to see if you qualify" i wanted to make sure
CS - George: i just
CS - George: check
CS - George: and you not qualify
CS - George: for the free pay out
CS - George: the reason
CS - George: its becuase
CS - George: because
CS - George: you got plenty of money to cover your pay out
ME: are you kidding me?
CS - George: no
ME: wow, that is a horrific policy
ME: "we don't like treating people with money well"
ME: well i guess you don't want customers with large accounts
CS - George: well Sr that was my supervisor decision
ME: well please tell your supervisor that your policies since the fallout of Neteller is losing a large customer, probably forever.. the way this has all been handled is underhanded and poor
ME: having to pay hundreds and hundreds of dollars to get some of my money out, being denied a free payout I EARNED because I have "plenty of money"... i'll be taking my business elsewhere if this is how i'm treated
CS - George: theres nothing i can do
CS - George: its the supervisors decision not mine

The whole "don't blame me it's not my fault" line for CSRs is total BS, and that policy of "no free payouts because you have the money"... I guess ALL withdrawals over $60 don't get free payouts then, because they have the money to cover it?

Don't play there. Matchbook, WSEX, Greek, are all solid US books without those terrible policies.

[Scorpion]

Dont they charge people $50 for book transfer from one of their books to another? Example betmaker to DSI?

[Korchnoi]

If i didn't read the transcript myself, I'd never have believed it. That's an utterly ridiculous policy.

[Doug]

Dont they charge people $50 for book transfer from one of their books to another? Example betmaker to DSI?

Only $25

CRIS Blows, DSI is slightly better, don't need either.

[magnavox]

Terrible CS there, as usual. They sit there and just copy/paste their responses.

[Doug]

Nothing terribly new to report here, but this exchange was so outrageous I had to share. Also BetCRIS's (or Bookmaker's) terrible service and policies lately has not been given enough light, and I hope you all will join me in telling them how terrible their policies are (and how it's losing them your business).



The whole "don't blame me it's not my fault" line for CSRs is total BS, and that policy of "no free payouts because you have the money"... I guess ALL withdrawals over $60 don't get free payouts then, because they have the money to cover it?

Don't play there. Matchbook, WSEX, Greek, are all solid US books without those terrible policies.

Its not like its free anyway, you use your Betpoints that have value ( about $28) to get the WD. So its only good if you want to withdraw a few hundred ( otherwise you have too much money in acct to qualify).

Always hated CRIS.

[UncleChris]

I guess the free money you get from cris loyalty programm should be more than enough to finance your payouts.
Can't believe this hysterical and whining behaviour of some boardmembers regarding some TOP books in the last weeks. Who cares about those peanutfees if you have nice odds and your money is safe?

Cris A+

[Doug]

but the odds themselves also suck, full juice on everything, 20-cent baseball,etc.

CRIS only needed if you bet openers or huge amounts. The loyalty ain't much, and they even take that back sometimes.

They are safe,though.

[knicknut]

I guess the free money you get from cris loyalty programm should be more than enough to finance your payouts.
Can't believe this hysterical and whining behaviour of some boardmembers regarding some TOP books in the last weeks. Who cares about those peanutfees if you have nice odds and your money is safe?

Cris A+

Would you like to pay the "peanut fees" for $300+ it's cost me to get my money out of there? If you don't care...

Nice odds? You mean 20c or greater full juice on everything?

Uh huh, yeah.

[ShamsWoof10]

what's the most you can bet at cris for openers on college football..? who else besides cris has college football lines open on Sun. evening where you can get big bets down..?

[Lucas]

this is unbelieveable
i think they have 1st April 24/7/365 or they support some mentally diabled people by giving them work
why it seems everything goes worse while the whole industry is growing (except happy January)??

[magnavox]

Some excerpt from my chat when there was a disappearing Neteller issue as a transaction option (as it turned out they were just performing software upgrade of some sort):

CS - Luis: One moment please, I will be with you shortly.
magnavox: OK
CS - Luis: uh oh
CS - Luis: Neteller is going out of business, that is why we took off the neteller logo, they will be out of business on April 9th
magnavox: Are you serious? Where did you get that information?
CS - Luis: from our IT department
CS - Luis: and managers on duty
magnavox: OK, thanks for the help
CS - Luis: basically, they disappeared
CS - Luis: You are welcome!

They have the most incompetent CS out there...

[RickySteve]

I guess the free money you get from cris loyalty programm should be more than enough to finance your payouts.
Can't believe this hysterical and whining behaviour of some boardmembers regarding some TOP books in the last weeks. Who cares about those peanutfees if you have nice odds and your money is safe?

Cris A+

I would like to light your hair on fire, you lowlife shill.

[freebie]

I would like to light your hair on fire, you lowlife shill.

to RickySteve

UncleChris is full of crap.

[jjgold]

We are no longer in Cris, ok book but slipped somewhat.

[pags11]

have to agree jj...

[GreenShinny]

In my opinion the question was handled wrong. The 2,500 loyalty points in exchange for a Federal Express payout is a courtesy that is up to management discretion. Normally this courtesy is extended to players that are having a bad run or that have not requested a payout in a long time. This was created to help the smaller players out. If some one is having a good run or requests payouts on a regular basis, there is a good chance the request will be declined. Again this is up to our customer service managers.

[Doug]

In my opinion the question was handled wrong. The 2,500 loyalty points in exchange for a Federal Express payout is a courtesy that is up to management discretion. Normally this courtesy is extended to players that are having a bad run or that have not requested a payout in a long time. This was created to help the smaller players out. If some one is having a good run or requests payouts on a regular basis, there is a good chance the request will be declined. Again this is up to our customer service managers.

Good chance players migrate to another book also. I doubt I ever play at CRIS group again, its like a casino paying BJ at 6-5,IMO.

[SBR_John]

An FYI to this;

I just left CRIS's office and was informed that after reading this post today that CRIS terminated the employee who made the live chat reply. We were assured that their CS will be met with to prevent such event in the future.

[katstale]

An FYI to this;

I just left CRIS's office and was informed that after reading this post today that CRIS terminated the employee who made the live chat reply. We were assured that their CS will be met with to prevent such event in the future.

Dude, that is serious stroke. Can you just shuffle on over to Cascade's office and have them send out a few more checks?

[knicknut]

The 2,500 loyalty points in exchange for a Federal Express payout is a courtesy that is up to management discretion. Normally this courtesy is extended to players that are having a bad run or that have not requested a payout in a long time. This was created to help the smaller players out. If some one is having a good run or requests payouts on a regular basis, there is a good chance the request will be declined. Again this is up to our customer service managers.

Rationalize it all you want. But don't advertise a free payout, and then deny it to people because they're playing well or have lots of money.

That's shady practice, and as soon as I get my money out I'm never coming back. And I've been a losing player there most of my career. Suddenly I win a few and I'm not welcome?

Oh that's right. Only losers get free withdrawals. And since losers don't have money to withdraw.... genius!!!

[knicknut]

An FYI to this;

I just left CRIS's office and was informed that after reading this post today that CRIS terminated the employee who made the live chat reply. We were assured that their CS will be met with to prevent such event in the future.

This annoys me even more. The live chat didn't sugar coat it and butter me up enough, so he's gone?

It's not the CS I'm pissed at, it's the management and their terrible policies.

Whatever. If they want $60 from me so they lose thousands in future EV, so be it.

[SBR_John]

Dude, that is serious stroke. Can you just shuffle on over to Cascade's office and have them send out a few more checks?

I wish it was that easy. They are trying to work a deal but deals are not getting done here these days. This is becoming more of a long shot with each passing day.

[RickySteve]

An FYI to this;

I just left CRIS's office and was informed that after reading this post today that CRIS terminated the employee who made the live chat reply. We were assured that their CS will be met with to prevent such event in the future.

So what? Some minimum wage grunt can't feed his family anymore because his idiot bosses have no clue how to run a fair book? Is this supposed to be good news?

[freebie]

Dumbass Cris is going down the drain. They might make a comeback this year when they promote Prick's contest again.

[RickySteve]

An FYI to this;

I just left CRIS's office and was informed that after reading this post today that CRIS terminated the employee who made the live chat reply. We were assured that their CS will be met with to prevent such event in the future.

While you were there, Johnny, did you address CRIS' horrendous fees which are completely out of line with the entire industry and, coupled with full juice, give the player no chance?

I'm guessing such petty issues get swept aside while you're counting the briefcase full of affiliate kickbacks you 'earned' off the poor suckers you pimp these crooks to.

[Dark Horse]

Note to books. If you're not going to have well trained individuals answer the chat lines, it is better not to have the chat function at all. At this point, I'm forced to save chats and doublecheck the information given, when I have the slightest doubt, through e-mail. Saving chats as backup isn't enough, because books can simply say the clerk gave the wrong information.

The CRIS CS is not an isolated incident. The information given out by chat clerks generally is of an astoundingly low quality, especially when it comes to more detailed questions that go beyond the obvious. Often they seem more worried about losing their job, by again asking management about a question and thereby appear uninformed, then about giving the correct information.

[magnavox]

The CRIS CS is not an isolated incident. The information given out by chat clerks generally is of an astoundingly low quality, especially when it comes to more detailed questions that go beyond the obvious. Often they seem more worried about losing their job, by again asking management about a question and thereby appear uninformed, then about giving the correct information.

Let's not generalize here. CRIS/DSI chat support is by far the worst. They have no clue, they make up things just to answer a question. They will not help you with anything you can't find on the site. Even if you ask for a free play bonus they only "make a request"...

[Aces]

CRIS is still a descent book. The fees are high but they still pay out so I'll keep playing there. I totally agree that if a promo is advertised it should be honored regardless of player history. I would like to see CRIS go to one free payout per month. Keep the loyalty points keep the bonuses and offer one free payout per 30 day period. Books seem to generate more bad press from promos than new customers so keep it simple. The days of multiple books having to offer outrageous bonuses and promos are gone because most of the books are gone.

[Doug]

agree they are a descent book, a book in decline.

Knicknut said it well in post #23 about a free withdrawal only when you don't have anything to withdraw.

[knicknut]

agree they are a descent book, a book in decline.

Knicknut said it well in post #23 about a free withdrawal only when you don't have anything to withdraw.

Was that a pun or a Freudian slip?

[magnavox]

Was that a pun or a Freudian slip?

Ask Aces.

[pags11]

have to agree that CRIS's CS is below average for sure...