[pettersen]

I was robbed by BET365 livebetting for 500 Euro. I took all necessary steps,sended emails to them etc,but they replied me some hillarious things. Here i will describe everything step by step: I took such bet in livebettings today in australian basketball





They made a mistake in their livebetting. And After some minutes they settled this bet as a lost. This bet should be settled as a void one according to their OWN rule: ""Palpable errors in-play - when it is clear which participant is the wrong price/line/handicap/totals, bets on this participant will be settled at the intended bet365 price/line/handicap/totals at the time the bet was placed. If it is unclear which participant was the wrong price/line/handicap/totals (due to large fluctuations around the time a bet was placed), then we reserve the right to void all bets placed at the time of an over-broke book." But they took my stake... They refused to give me my stake back with such explenations : "In response to your query, I can confirm that the bet will stand as a losing bet according to our betting rules." & "In response to your query, I can confirm that it was obvious that the Handicap line was incorrect. Therefore all bets are settled at the correct odds." (???) and after last mail they copied again and replied to me : "Thank you for your message. In response to your query, I can confirm that the bet has been settled correctly according to our betting rules. Palpable errors in-play - when it is clear which participant is the wrong price/line/handicap/totals, bets on this participant will be settled at the intended bet365 price/line/handicap/totals at the time the bet was placed. With a handicap line of +910.5, that was clear it was an incorrect line"
How can i get my money back?
please HELP ME
bet365

[MaryJane]

Nothing!

[Teddy_KGB]

It was your fault.. what did you think, will they pay out it? you should learn from this. bet $3.65 is a scammer company, forget them.

[Santo]

It's not the correct way to handle it, but it is in accordance with their rules (and thus would fail at IBAS) and I have very little sympathy if you bet a basketball line +910 pts.

[cPaxus]

Pettersen,

Sorry to hear the news, but did you notice the +910 and decided to take a shot ANYWAYS, knowing it was a bad line??

[Stumpage]

It's not the correct way to handle it, but it is in accordance with their rules (and thus would fail at IBAS) and I have very little sympathy if you bet a basketball line +910 pts.

Agreed...Bet365 has taken a lot of hits on the SBR Forum (And rightfully so), but they are not at fault here in my opinion. It's Russian Roulette to take a shot at that line, and the poster was burned.

[UncleChris]

handicap line of +910.5, that was clear it was an incorrect line"
bet365

+910.5 <---

Are you really that ignorant?

No mercy in this case.

[bigloser]

Dont like any palpable error rule. But this is probably a case where the book is correct.

[Ganchrow]

In case anyone's interested, attached is the image the OP had meant to include.

[Ganchrow]

They made a mistake in their livebetting. And After some minutes they settled this bet as a lost. This bet should be settled as a void one according to their OWN rule: ""Palpable errors in-play - when it is clear which participant is the wrong price/line/handicap/totals, bets on this participant will be settled at the intended bet365 price/line/handicap/totals at the time the bet was placed. If it is unclear which participant was the wrong price/line/handicap/totals (due to large fluctuations around the time a bet was placed), then we reserve the right to void all bets placed at the time of an over-broke book."

I guess I just don't understand what you were hoping for here. I think a basketball spread of +910½ is about as clearly erroneous as one can get. I'm guessing the real spread should have been +9½ or +9½. Did you actually believe that +910½ was the correct spread?

EDIT: The final score of the game was Tigers 99, Kings 83.

[slash]

But how can they grade it a loser? Do they just say that the spread was supposed to be eg. +9½ and then they grade the bet based on that?

[Ganchrow]

But how can they grade it a loser? Do they just say that the spread was supposed to be eg. +9½ and then they grade the bet based on that?

I'll agree that theirs is is a policy rather vulnerable to abuse by 365, nevertheless assuming they did enforce it evenhandedly, I wouldn't really have all that much of a problem with it.

In the given instance, I'd find this especially true had the line error been particularly apparent. For instance had the line been at +10 for a while and then moved to +9½, 9, and then very briefly to +910½, before returning to +9½, I think it would be easy enough to tell that +9½ was indeed where the line was intended to be.

I would be curious to know however, what 365 would have done had the Kings covered the 9½ point spread. Would they have graded it a win or would they have voided it? I wonder if anyone has any experience with a similar situation.

[Bill Dozer]

365's Live Betting is out of line trying to punish players for betting bad lines. They should show the player the door but they don't have the right to assign a bet he didn't make.

[Ganchrow]

365's Live Betting is out of line trying to punish players for betting bad lines. They should show the player the door but they don't have the right to assign a bet he didn't make.

I'd agree that such a policy shouldn't be used as punitively, but were the clearly intended line obvious I could at least accept the policy even if considering it flawed.

[Santo]

If he'd bet on +19.5 I could see your argument. +900 something is beyond shot-taking.

[raiders72002]

I don't play at Bet365 but was that a max bet that you made?


I can't believe that anyone would side with this idiot. If you take a shot like this, the best outcome you can get is a voided wager.

[hanco21]

I guess the question is if the Kings would of covered the 9.5 points would of Bet365 paid. The smart money says they would of voided the bet. Definitely a BS move on 365 part even though the bettor bet a bad line. Should no doubt be a voided wager.

[dirtyjock]

I know this isnt related to bet365 since they wont let me bet there but when I pointed out a bad line to bodog not only did they say thanku they gave me $50 for free no rollover. So long story short keep an eye out for bad lines at bodog!!

[sotos]

Every day a new incident about bet365 especially with their live betting traps. I think its time for another downgrade for bet365.....

[raiders72002]

Yes, the guy is an idiot for taking an obvious wrong line. But Bet365 should VOID the bet. Anyone defending Bet365's policy of holding the bet instead of VOIDING the bet on an incorrect line is a totally f***ing moron!!!

It's like having a pitching change in baseball where you play action instead of listed. You get the adjusted line but you never can win.

[TIG]

hey,
this is definately not an isolated issue. Me and a few friends have had the same issue. Yes it was brave to take a shot at this line. However the qestion is whether they will honour the bet if the intended line was supposedly clear. The easy answer is NO. if the sydney kings had won that night..they will simply void the bet. ive experienced this myself personally in more than a few occasions.They r obviosly here to scam their clients. bet365 is a farily well establish name in the UK. They have a product name that would do well....i dun understand why they r willign to put all that at risk using underlying techniquies like this. I started gaming on bet365 more than bout 4yrs ago. all tru the time ive had nothign but good experinces to share till bout a year n a bit ago. Did bet365 have a new sharehold or mmgt team that i dont know of. such a shame....

p.s obviously i pulled all my money out....since then they emailed me an invitation to come back every 2 weeks. How bout NO.