[NotsoGoodMan]

You guys better take note of CARIB. Just got stiffed by them.

I had a balance of $6712.68, and I went to make a Neteller withdrawal yesterday of $5000. It's stated on the Cash-Out Request Form that the fee is $10 for a withdrawal less than $2500, and a fee of $20 for withdrawal of $2500-$5000.

Well, they paid me almost immediately. Wow, i thought it's good and I didn't notice that my balance was wrong. Today, I checkd and realised that they charged me a fee of $40.

And thus I asked how come I am being charged $40 instead of $20, and they simply send me a message (I got to admit, they reply messages very fast) asking me to call them. I refuse and demand that they explain the extra charges to them. Again, they ask me to call and discuss. I told them to call me instead (why should I be incurring IDD charges?)

Just got off the phone 5 mins ago, and guess what? They told me exactly the same thing!!! This is a new charge of $40, and it's $40 for all amount! And they even have the gall to tell me that this new fees is in place for weeks and that they know they haven't update their website.

Now, am I the only one who thinks that they are conman? I understand that they have every rights to revise their fees, but they should have the integrity to notify their customers or rectify their mistakes?

It's an obvious case of them showing one fee but charging you more, and whoever spoke to me insist that this has to be it. So why do they even bother to call me? I still have money with them, they may as well tell me the next withdrawal gonna cost me $100.

Bill - Can you help me? They refuse to talk sense

[NotsoGoodMan]

This is screenshot of their cash-out page

----------------------------------------------------
Cash-Out Request Form

Available Balance $1,672.68
Date of last activity 03/04/2007


Transfer Amount must be set



Payment Method: Select A Method BelowNeteller(Up to $2,500 -$10 fee, $2,501 to $5,000 - $20 fee )
Amount + Fees:
Special Cash-Out Instructions:

Central Coin, and Neteller: Please enter Account Number in the above box.


For Same day withdrawal there will be a 30 dollars surcharge

One withdrawal method per day

[NotsoGoodMan]

These are the messages they sent me
-----------------------------------------------------------
Reporting for user: 87560
Document created: 03/05 at 02:16 pm

Available Balance $1,672.68
Date of last activity 03/04/2007




Book Staff to Customer Messages for 03/05
Time Stamp Message Received
03/05
02:13 pm Hi Suan, it seems that our call was disconnented. As was mentioned, the fees incurred for your NETeller withdrawal are recent changes made by Carib. Should you wish to discuss further, feel free to call us 1 800 611 7000. - Marlenie Reply
03/05
07:09 am Suan, you are welcome to give us a call at +501-225-4300 or provide us with a contact number at which we can contact you to further discuss this situation. Odessa Reply
03/05
06:59 am Suan, the additional $20 fee incurred for your NETELLER withdrawal is due to recent changes made by Carib. If you wish to discuss this matter further kindly contact us at 1.800.611.7000. Odessa Reply

-----------------------------------------------------------

Isn't it obvious that they are not honest? And I really don't know why they keep asking me to call them, just to tell me that they have made changes, and that's it!

This is misinforming customer to the point of cheating

[Yoshi]

This indeed doesnt look good for Carib, just checked and it still says $10/20 for the cashouts.

Charging you 40 bucks for 5k isnt right, and that Carib pisses someone off for 20 lousy dollars looks even worse..

[NotsoGoodMan]

This indeed doesnt look good for Carib, just checked and it still says $10/20 for the cashouts.

Charging you 40 bucks for 5k isnt right, and that Carib pisses someone off for 20 lousy dollars looks even worse..

It's not just 40 bucks for 5k, they are saying 40 bucks for any amount!

You should see the type of messages they send me, keep telling me to call to discuss. What's there to discuss? For me to accept the charges?
-----------------------------------------------------------
Reporting for user: 87560
Document created: 03/05 at 02:48 pm

Available Balance $1,672.68
Date of last activity 03/04/2007




Book Staff to Customer Messages for 03/05
Time Stamp Message Received
03/05
02:47 pm Hi Suan, we welcome you to give us a call at 1 800 611 7000 so that we may discuss the matter further. - Marlenie Reply
03/05
02:24 pm We are sorry Suan. The fees that were applied are the ones that correspond to this account. Sincerely, Julio Reply
03/05
02:13 pm Hi Suan, it seems that our call was disconnented. As was mentioned, the fees incurred for your NETeller withdrawal are recent changes made by Carib. Should you wish to discuss further, feel free to call us 1 800 611 7000. - Marlenie Reply
03/05
07:09 am Suan, you are welcome to give us a call at +501-225-4300 or provide us with a contact number at which we can contact you to further discuss this situation. Odessa Reply
03/05
06:59 am Suan, the additional $20 fee incurred for your NETELLER withdrawal is due to recent changes made by Carib. If you wish to discuss this matter further kindly contact us at 1.800.611.7000. Odessa Reply

[michael777]

i requested a fed ex today,they raised that fee also... Please be advised that the tracking number will be provided to you as soon as it is available as well as the new FEDEX withdrawal fee is $50. Colleen

[NotsoGoodMan]

i requested a fed ex today,they raised that fee also... Please be advised that the tracking number will be provided to you as soon as it is available as well as the new FEDEX withdrawal fee is $50. Colleen

Same fate as me? They quote you a different rate?

[michael777]

i did not ask how much it was,figured it was $30 like always,this is still on their site , Fed-Ex payouts are available on Sunday Noon EST until Wednesday midnight EST. Standard fee of $30.
Kindly contact our Customer Service Dept. at 1-800-611-7000 for additional details.

[pags11]

very shady move in my opinion...

[Bill Dozer]

Bill - Can you help me? They refuse to talk sense

Hi NSGM,
I forwarded your email yesterday. I'm scheduled to speak with mgt. in 30 in.

[NotsoGoodMan]

Hi NSGM,
I forwarded your email yesterday. I'm scheduled to speak with mgt. in 30 in.

Thanks Bill, I hope there's good news.
It seems mine is not an isolated case.

[Bill Dozer]

Apparently they need to have a board meeting to discuss the $20... Might have to wait until tomorrow. I would be surprised if they don't agree to credit these fees.

[jjgold]

Board meeting to discuss $20?

They must be in trouble

[Santo]

All they need to do is update the site. Once it's stated policy, people can't really complain going forward (after all, it's still cheaper than CRIS etc..)

[BuddyBear]

pretty shady...

however, it would be nice to have Neteller back

[Bill Dozer]

Thanks Bill, I hope there's good news.
It seems mine is not an isolated case.

NSGM,
They have refunded you the $20 and future payouts will be at the advertised rate.


michael777,
It sounds like Carib owes you a credit.

[michael777]

thanks bill

[NotsoGoodMan]

NSGM,
They have refunded you the $20 and future payouts will be at the advertised rate.

Thank you Bill, I got the $20 back. Now I am cashing out on the balance and see if they gonna honor their advertised fee.

So does this mean that they have changed their rules across board or they still trying to charge a higher fee for unsuspecting customer?

[sammyb]

just got this response back from carib

Thanks for seeking clarification Scott; Via Neteller the fee to withdraw up to $2500 is $10 and $20 for transfers from $2501 up to $5000. We hope this information helps, Vincent@CustomerCare

so I dont know what is going on with your account

[Bill Dozer]

Thank you Bill, I got the $20 back. Now I am cashing out on the balance and see if they gonna honor their advertised fee.

So does this mean that they have changed their rules across board or they still trying to charge a higher fee for unsuspecting customer?

They shouldn't be charging anyone for additional fees until the site is updated. If you deposited prior to any fee increases they will not apply.

[Value]

Board meeting to discuss $20?