[Chuck Sims]

This may be for WSEX transfers only but I was stunned when they e-mailed to say there is now a 4x rollover on incoming book to book transfers from WSEX. Their last e-mail to me in regards to rollover requirements stated it was a 2x rollover back in April.

I e-mailed Matchbook for clarification on Friday. The best I could get out of them was that this has "been the policy for some time now".

What bothered me more than this is that in the same e-mail they said no more withdraws until the rollover was complete. Since I have a substantial amount of MLB futures about to be graded, monies that had nothing to do with the latest WSEX transfers, I find it hard to believe MB would freeze that money for withdraw.

Any thoughts?

[Sam Odom]

Bullshitt is what I think!

[ghouse166]

Do you know do they only count the lowest of the side for rolling over? Say you bet 50 dollars to win 100 and on the other end you have 100 dollars to win 50. Do they only count $50 dollars on both cases?

[Chopsticks]

It has been their policy for some time now.
I think someone mentioned that it is the policy for transfers from BetPhoenix/Mania/WC/S-1 also.

I hope I am wrong though.

[durito]

Bullshitt is what I think!

People have been using them as a money processor for WSEX for quite some time now.

Greek put in the 4x a year ago because people were doing the same.

[Chuck Sims]

Do you know do they only count the lowest of the side for rolling over? Say you bet 50 dollars to win 100 and on the other end you have 100 dollars to win 50. Do they only count $50 dollars on both cases?

Yes

[Doug]

4X is quite reasonable to get paid from WSEX.

[chemist]

This may be for WSEX transfers only but I was stunned when they e-mailed to say there is now a 4x rollover on incoming book to book transfers from WSEX. Their last e-mail to me in regards to rollover requirements stated it was a 2x rollover back in April.

I e-mailed Matchbook for clarification on Friday. The best I could get out of them was that this has "been the policy for some time now".

Some time is not a long time because on 19 August it was reported as 2X.

[Stacocakes]

Have you guys ever got an email about the rollovers before making a transfer?Seems that you just transfer at 2x rollover and then one day you try to transfer and it says its been a 4x rollover and that is the way its been for awhile.... I never get any emails stating any rule changes or anything.Do you guys?

[DavidWoodley]

I was wondering the same thing. Thought It was standard until I recently read this is a new policy.

[Chuck Sims]

Some time is not a long time because on 19 August it was reported as 2X.

Thanks chemist. Looks like Matchbook is implementing 4x rollover retroactively on me. This is unbelievable and stunning.

Matchbook has yet to respond to my last e-mail other than to say they received it. Why would they do this? Makes me wonder who is matching my bets.

[B1Bomber]

This was my correspondence w/ Matchbook in April:

To: info@matchbook.com
Sent: Wednesday, April 1, 2009 12:22:43 PM (GMT-0500) America/New_York
Subject: wsex transfer

Hello, I would like to transfer funds to you from my wsex account. Are there any fees or rollover requirements I should be aware of? Thank you.

Thank you for contacting us. Matchbook imposes no fees or charges for interbook transfers.

As part of our rollover requirement, customers are asked to wager at least 1x the amount deposited before requesting a withdrawal.

If you have any questions, please feel free to contact us by email, live chat (via our Contact Us page), or telephone.

Kind Regards

Trinity

Matchbook Client Services
1 877 586 9477 (toll free) 9am - 10pm EST
1-800-765-4918 (fax)

[JoeVig]

Do they have the FIFO rule on e-wallets like the other books. Where you had to take out at least what you had put in via something like Moneybookers, before you could take the cash via another method?

[Chuck Sims]

Thanks for posting that B1B. Yeah, it was 1x rollover until Matchbook e-mailed to tell me it was 2x. I assumed they made it retroactively but at the time it was not a problem because I was betting MLB & NBA at the time. Now they are trying to make it 4x retroactively. MB are ignoring my e-mails now.

[curinator]

Is this really unexpected for someone who does use them to process lots of money from other books? They are working on a commission schedule and don't make their money in a conventional way. When they have to spend time and resources to manage their book to book transfer operation, and doing this for free with their business model, I think players already have it made. When you have the option to get through a rollover by posting up offers and having them accepted for slight +EV, there is no justification for complaints about something like this. Especially if one does process lots of book to book transfers with them. I'd do the exact same thing (retroactive rollovers for those who constantly are using book to book transfers) if I were running the place and all of you would as well.

[Chuck Sims]

curinator, I have had a large balance with Matchbook for a couple of years now. Serious money betting into their markets. Never used them to process money in and out. My WSEX transfers were to top off my balance for MLB since I made a lot of future plays and I needed the transfer money to bet with. I have been doing that since April.

Your comments that Matchbook should be able to change their rules to prevent any withdraws is disturbing. Even more disturbing is that you think everyone would do it too. NO WAY. My word is my bond. It allows me to sleep at night.

[Fishhead]

4x is more then reasonable..........geezus.

i would do transfers into mb with any shop for 10x rollover...........geesh, no big deal whatsoever.

[Chuck Sims]

4x is more then reasonable..........geezus.

i would do transfers into mb with any shop for 10x rollover...........geesh, no big deal whatsoever.

Take your head out of your ass Fishhead. Do you know what the word retroactively means? They are changing the rules to block any withdraws.

[Fishhead]

Heck, I would be willing to do a 15x rollover............

[Tevez]

"Thank you for contacting us. Please note your moneybookers withdrawals were declined as you have not met rollover requirements.

If you have any questions, please feel free to contact us by email, live chat (via our Contact Us page), or telephone.

Kind Regards

Trinity

Matchbook Accounts"



Note that:

1) they charge a fee on Moneybookers deposit

2) I never get any email stating any rule changes or anything

3) Only have this (very clear ) response after waiting a week for the withdrawal and after contact them.

[Fishhead]

Trinity is a pleasure to work with.............

[Halifax]

Personally, I don't think Matchbook implementing a 4x rollover is that big a deal, but as Chuck said, they shouldn't be applying it retroactively to people who have already transferred in under the old rules.

[Fishhead]

Personally, I don't think Matchbook implementing a 4x rollover is that big a deal, but as Chuck said, they shouldn't be applying it retroactively to people who have already transferred in under the old rules.

Who transfers into MB only and plays 2x action or less of that amount they transferred.......????

WTF

If they do, they are simply using MB as nothing more than a tool..............GREAT MOVE BY MB HERE AND I WAS HOPING THEY WOULD RAISE THIS ROLLOVER REQUIREMENT.

[magnavox]

Fish, comply with Chuck's advice.

[Dark Horse]

4x rollover is very high. I think the industry standard for a deposit (and book-to-book qualifies as a deposit) is 1x.

[Fishhead]

............hats off to Matchbook.


Also folks, don't forget about the 25% cash rebates on losses at Rebatewager.com...........a book highly touted by our own JJGOLD for many months.

[relaaxx]

changes to policy should not be retroactive. that's the part everyone objects to. and i guess i object to being treated as one of------what matchbook would consider------- one of their worst customers, by abusing policies. if they have a problem with someone abusing policy, deal with the customer. make it clear what is expected. instead of just changing the rules for everyone, and then of course making it worse by having new policiy----retroactive. bad move by a good book.

[yisman]

The problem here is that they keep moving the goalposts instead of sticking to the policy they laid out originally.

Oh, and the part about them not being clear about the policy changes. The least they could do would be to put these announcements where they would be seen.

And finally, you can't make a policy change retroactive. That's absurd.

[yisman]

GREAT MOVE BY MB HERE AND I WAS HOPING THEY WOULD RAISE THIS ROLLOVER REQUIREMENT.

Yes, lying to your customers is always a great move.

[playz]

I dont understand why they have different roll overs for different books. I ask one person and they tell me I have to roll over 5k and then I ask another and they tell me 3k. The numbers are always changing and they are not on the same page.

Also they shouldn't have all these roll overs for players that clearly aren't abusing them as a processor. It is silly.

[Chuck Sims]

Fishhead, I am getting flashbacks to when you were a pussy mod at The Rx, defending SHIT books to the very end as they stiffed people left and right.

The rollover requirement is not the issue. They are "moving the goal posts" as one poster states. Matchbook e-mailed me to tell me it was 2x. I carry a large balance at MB and have no intentions of using them to move money in and out.

For you to give thumbs up to a sportsbook for doubling the rollover requirement after the original rollover requirement was meant is stunning to me. I am not even withdrawing those funds. Thats what makes it so frustrating. But I do want to withdraw some funds that I won when Obama won the presidency last year. Is that okay with you?

[bettman]

sounds like they are robbing players for money without a gun..

[Chuck Sims]

Update: Received an e-mail from Matchbook today giving me a detailed explanation on my rollover requirement. They used the 2x rollover requirement from April-August 17th. After that date, the 4x rollover was implemented for incoming WSEX transfers. After recalculating my rollover from April 1st to yesterday, I am now eligible for withdrawls. Case closed.

Note: Matchbook regards the most recent deposit as the first set of funds that will be withdrawn. So you need to clear the whole roll -- however it is defined -- before withdrawals.