[sotos]

BET365 have a rule that they can steal all your money whenever they want. Last sunday i bet on snaidero-siena +7.5 and lost 1600euros at the same time i placed the bet sportingbet offer this match -4.5 and interwetten had siena as favourites 1.4 to win siena lost 9points and i lost my money and they didn't say anything. Yesterday i placed a bet 1800euro on +4.5 benetton-barcelona and my bet won but instead of collecting my winnings they also took my betting stake! saying that THEY made a typing mistake so I should lose. I can't believe this is happening THEY make the mistake THEY are the one who should pay or the least they can do is void the bet and give me back MY money because this is pure stealling.Up until now i thought they were a good bookie but now they are trying to steal peoples money. Be carefull about betting with them because they can take your money whenever they want. I chatted with them and this is the reply i got.

Anthony B: One moment please.
Anthony B: This has now been settled into your account
Anthony B: Sorry no I apologise let me sort this now
Anthony B: This bet was placed on a incorrect line due to a palpable error
Soteris: So? I don't get back my stake?
Anthony B: We have sent a email to you regarding this issue
Anthony B: Palpable errors In-Play - when it is clear which participant is the wrong price/line/handicap/totals, bets on this participant will be settled at the intended bet365 price/line/handicap/totals at the time the bet was placed. If it is unclear which participant was the wrong price/line/handicap/totals (due to large fluctuations around the time a bet was placed), then we reserve the right to void all bets placed at the time of an over-broke book
Soteris: So the bet is void?
Anthony B: Palpable errors In-Play - when it is clear which participant is the wrong price/line/handicap/totals, bets on this participant will be settled at the intended bet365 price/line/handicap/totals at the time the bet was placed
Soteris: Are you saying you are taking my stakes also?
Anthony B: Yes this has been placed at the correct line
Soteris: This is not right if the line was opposite i wouldn't have placed a bet
Soteris: Please at least give me my stakes back
Soteris: What you are saying is what ever was the result you can take all my money away what kind of bookmaker are you?
Anthony B: The palpable error rule is clear as I have stated above and the bet was placed at the correct line
Soteris: What you are saying is crazy. So i need to guess what are the lines you intended to offer?
Anthony B: Thank you for waiting. I'll be with you as soon as possible.
Anthony B: The rules state this if a palpable error occurs the bet is settled at the true line
Soteris: I bet on the line you offered, this is not right
Soteris: Please atleast void my bet these are a lot money for me
Anthony B: We will not be voiding this bet as the ruling is clear, as I have stated above
Soteris: The rule is not clear ad far i understand i can't bet inplay and being sure if i won, you can take my money when ever you like
Soteris: I have been a good customer of your company and i can't believe you are doing this thing, a big company like you
Anthony B: I will not be able to void this bet due to the ruling, would you like me to transfer you to a supervisor
Soteris: yes
Anthony B: I'm sorry for the delay. I’ll be right with you.
Anthony B: I will be right with you.
info: Please hold while I transfer you to my colleague Nicky A.
info: You are now chatting with Nicky A.
Nicky A: Hello, you have been passed to Nicky, I am the Duty Supervisor this evening.
Nicky A: Please bear with me one moment whilst I read the previous correspondence
Nicky A: Thank you for holding. I have reviewed that chat and your account and I can confirm that the bet will stand as placed. As per our betting rules the bet has been settled at the correct line.
Soteris: Who defines the correct line? I bet on what i see on the screen, you offered the line, you made the mistake, you may have the right to take my winning but not the money i staked this is not legal
Nicky A: I'm sorry for the delay. I’ll be right with you.
Nicky A: Thank you for waiting. I'll be with you as soon as possible.
Nicky A: Your bet had an incorrect [price/line/handicap] and as such has been made void in accordance with our betting rules-
Nicky A: When it is clear which participant is the wrong price/line/handicap/totals, bets on this participant will be settled at the intended bet365 price/line/handicap/totals at the time the bet was placed. If it is unclear which participant was the wrong price/line/handicap/totals (due to large fluctuations around the time a bet was placed), then we reserve the right to void all bets placed at the time of an over-broke book.
Soteris: This is not fair to your customers
Nicky A: In this instance the spread was an OBVIOUS error and as per our stated rule the bet will stand
Soteris: why was it obvious?
Soteris: If you check i also bet on benneton to win -0.5 so if benetton had lost would you settled it as a winning bet?
Nicky A: That bet was placed at the correct line and is not in dispute
Nicky A: The +4.5 was a minus line with every other in-play bookmaker at that time which makes the error obvious
Soteris: on sunday i bet on snaidero-siena+7.5 and all other bookies had -4.5 and my bet lost but you did not return me the money why is that?
Soteris: this was not obvious?
Nicky A: As I have stated all other bets made are not under dispute and are irrelevant to this claim
Soteris: what you are saying is that YOU and only YOU can dispute the inplay bets this in nos fair and i am sure illegal
Soteris: I am a good customer of your company and i wager a decent amount of money this is not what i expect from a big company like yours
Nicky A: If you are not happy with this decision you have recourse to IBAS an independent arbitration company who deal with all complaints between companies and clients
Soteris: ok
Nicky A: The telephone number for IBAS is 0044 207 881 2690. You will need to leave your name and address and you will be sent an arbitration form.
Soteris: ok
Nicky A: Is there anything else I can help you with today?
Soteris: no thanks
Nicky A: Thank you for contacting bet365 Live Chat. When closing this chat window please rate the service you have received and request a transcript of this chat if required.

[justbet]

Soteris: on sunday i bet on snaidero-siena+7.5 and all other bookies had -4.5 and my bet lost but you did not return me the money why is that?


i think this is your best point. you should not bet lines that are obviously in error, period. you are just asking for trouble. but since you have an example where they didnt seem to catch you, it makes it look like they are trying to screw you a bit.

[sotos]

The odds are not wrong is just what the bookie offered at the time. I see all the time point differences in bookies. Even if THEY made a mistake in the handicap the least they should do is void my bet not take all my money. Am i wrong? How would you feel if they just took all the money from your account and tell you THEY made a mistake so we will take all your money?

[justbet]

it seems to me the they meant to have the same line as everyone else. if this is the case and you bet the wrong line, and the rules say that if a bet is made on a bad line then it gets changed to the right line, then it seems like this is pretty standard.

Soteris: on sunday i bet on snaidero-siena+7.5 and all other bookies had -4.5 and my bet lost but you did not return me the money why is that?

going back to this... maybe they also saw this line was bad and changed it to where it should be and it still lost.

of course the lesson here is, if a line is obviously in error, then dont bet it.

[kiwi]

I don't agree. If Bet365 made an obvious error at least they should return the stake.

[SBR_John]

Sounds like you need to write Bill Dozer at Assistance@Sportsbookreview.com

Live betting disputes are the worse. If the book posts a wrong line or words it wrong they can correct it on the fly.

I tend to agree with the player after reading the chat transcript. Yes, the player is probably guilty of firing a shot at a bad number. But he shouldnt be forced to have Action on the corrected odds should he?

Hopefully we can work this out for the player. It does serve as a reminder: Dont bet off lines. If you do you give the book a free shot at you.

[sotos]

it seems to me the they meant to have the same line as everyone else.

If this is what THEY MEANT then they should say to their players to place a bet at them with what ever lines the other bookies offer. What your telling me is crazy. The facts are clear THEY made the mistake and the least they should do is VOID the bet and return MY money iam not asking for THEIR money but MY money i think my point is clear and this "rule" they have must be recent because i never heard of this "rule" in the past 4 years

[ttmopp]

That's funny. You should ask them to name the sportsbook whose live lines to look at when placing the bets if the Bet365 lines are not the ones the bets will be settled according to.

[noyb]

maybe i'm the only one reading this wrong, but is this guy's problem not so much that the bet was settled against "right" odds (as Bet365 announced they would), but that Bet365 took all of his money alltogether (which sounds more like theft).

edit: ooh i guess in this case the handicap was changed which made the difference between a win and a lose, never mind then. the bet should clearly be voided at most, it's pretty ridiculous for a bookmaker to start changing handicaps at random.

[aca]

bet$3.65 is bad joke for me!

[sotos]

the handicap was not changed during gametime but at the end of the game, its obvious that this is stealing as they would do anything they want at at the end they would get all the money even if the bet won or lost. as you see my bet is marked as won but the returns are 0.00

[ttmopp]

its obvious that this is stealing as they would do anything they want at at the end they would get all the money even if the bet won or lost.

Exactly. They must be throwing in these wrong handicaps all the time, what a great position to be at. The traders can decide the "correct" handicap after the game, what ever gives them the biggest profits. If these are their rules everyone should stay away from their live betting!

[bigloser]

Bet365 will take any shot they can. The are currently offering the following on NFC East

DAL Cowboys 1.18
PHL Eagles 4.50
NY Giants 17.00

As NYG can no longer win division then only 2 options exist

1) It is a bad line and all bets should be void
2) They are deliberatley trying to mislead their customers

If it were the 1st time it had happened then I would have given them the benefit of the doubt , infrotunately I have posted on this topic before

[Korchnoi]

Bet365 will take any shot they can. The are currently offering the following on NFC East

DAL Cowboys 1.18
PHL Eagles 4.50
NY Giants 17.00

As NYG can no longer win division then only 2 options exist

1) It is a bad line and all bets should be void
2) They are deliberatley trying to mislead their customers

If it were the 1st time it had happened then I would have given them the benefit of the doubt , infrotunately I have posted on this topic before

Why not set these guys up? Place a $10 bet on the Giants and when you loose, say the line was bad. See what they do.

[Teddy_KGB]

Stay away from bet $3.65, if you win twice, the maximum stake will be reduced to 5-10 USD, they are not bookie, they are shit

[hanco21]

Bet 365 is a joke, if a number is bad then the sportsbook should refund the stake. Trying to keep the bet is just another way to rip players off. How about a downgrade for these jokers.

[Yoshi]

Of course the original bet should either stand or be cancelled, they cant give you a line you wouldnt have bet.
No other good book would do that as far as i know, and if they have that rule somewhere on their stupid page it doesnt make things any better...i mean who reads all that crap? Honestly?

No surprise here, 3.65 is a pussy book. Avoid them.

[sotos]

Is there a way to get my money back? please help me

[InSpades]

This is unbelievable.

IS

[BadAzz]

Even though I do not support betting on bad lines, this rule they have is outrageous. Void the bet and leave it there. Throw out the customer if you will, but current resolution is simply unacceptable.

[Chuck Sims]

I have been saying for quite some time to avoid Bet$3.65. They will cheat you. Its quite laughable that SBR rates this shit book an "A+". If any fools are sending money to this crooked place, get it out before they decide its your turn to get screwed over.

[jjgold]

If your not betting live at a real exchange all in game betting is using some sort of manipulation so they make money.

I would only use Betfair or Tradesports for this type of betting

[Simple_Man]

I tend to agree with the player after reading the chat transcript. Yes, the player is probably guilty of firing a shot at a bad number. But he shouldnt be forced to have Action on the corrected odds should he?

I agree, they should refund him the money he placed on this bet. I cannot see how it's just for them to take his money in this way.

[pags11]

totally agree with chuck here...bet $3.65 is a joke...

[natrass]

Surely it is a fundamental in making a bet that you are betting on an outcome.

You are explicitly doing this and only imlicitly betting on the price also.

The bet was made for a given result. The bookmaker cannot change what the punter bet on. He may quibble the price, etc ... but NEVER the actual bet.

In principle, it is the same as changing the horse you have backed so as to fit their odds.

[justbet]

wait, is this ANOTHER complaint about a A+ book? how odd.

[bigloser]

Is SBR going to investigate this ?

[Lucas]

Hey SBR, rating of Bet365 in unacceptable for me:
in different thread i posted, that at least money are secure there, but this is probably not right anymore.

Second complaint in few days, both are breaking of fundamental rules and reason is to circumvent players. Although I think you will resolve the problem, A+ company should never try anything like that. If they behave in such way, it means they are not familliar with basic principles of any bussiness and people should be warned against them. They should not be recommended.

What is a difference between "D" bookie like Sportingbet and "A+" bookie like Bet365? The same behavior, and such discrepancy in rating? Actually if I can compare CS of Sportingbet.cz and Bet365, the SBT´s CS is even much better.

[kiwi]

I fully agree, there is nothing to add.

[sotos]

Is SBR going to investigate this ?

I have sent email to SBR and to IBAS but still no answer. Anybody knows how long it takes for them to answer?

[Teddy_KGB]

"What is a difference between "D" bookie like Sportingbet and "A+" bookie like Bet365? The same behavior, and such discrepancy in rating?"

Sportingbet has never paid for their A+ rate...

[bigloser]

I have sent email to SBR and to IBAS but still no answer. Anybody knows how long it takes for them to answer?

When did you send an email to SBR ?

[Justin7]

Sotos,

We've been a bit backed up. We have had a lot of high-profile disputes, and some of us are taking holidays for Christmas. If you forwarded it to assistance@sportsbook.com, it WILL be addressed.

A word of caution though... Sometimes it takes about 2 weeks to confirm the facts of a dispute (from player and book) before we can even discuss a resolution.

[sotos]

Sotos,

We've been a bit backed up. We have had a lot of high-profile disputes, and some of us are taking holidays for Christmas. If you forwarded it to assistance@sportsbook.com, it WILL be addressed.

A word of caution though... Sometimes it takes about 2 weeks to confirm the facts of a dispute (from player and book) before we can even discuss a resolution.

Thanks for the reply, i hope my mail got there correctly, but i would have hoped for a reply that my email was received so i can be sure it got there

[sotos]

When did you send an email to SBR ?

The day i opened this thread around 4 days i think