[bigboydan]

heres the reply i got back from them with in 5 minutes and, as you can see, the typical answer was given too.

From : Kiatisak - Customer Service
Sent : Tuesday, October 25, 2005 10:01AM
To : xxxxxxxxxxxxxx
Subject : Re: I HAVE A QUESTION REGARDING NBA LINE(CaseNumber-16654_2 )

Dear Pinnacle Sports Client,


Please be informed that we have forwarded your email to our Linesmen Department.

As soon as we have any information, we will notify you again.

In addition, please visit our site again for the updates.


Regards,


Customer Service Department
Pinnacle Sports




(CaseNumber-16654_2 )
-----------------------------------------------------

Hi, I was wondering when you will be posting the NBA opening night odds for
the games of Nov. 1st


please advise

[bigboydan]

i thought i'd ask cris when they will post there opening night lines while i was at it and, they said by the end of the week.

heres the chat below:


Please wait for a site operator to respond.
You are now chatting with 'CS - Hazel'
CS - Hazel: Hi, How may I help You ?
you: hi, i was wondering when your linesmakers will post the NBA opening night lines
CS - Hazel: I don't understand your question
CS - Hazel: You want to know if would have the lines for NBA
you: i would like to know when the nov.1st NBA games odds posted
you: thats the opening night for the NBA
CS - Hazel: One moment please.
you: ok
CS - Hazel: Well regular season lines are up already. Teh lines for Nov. 1 would be posted by the end of the week
CS - Hazel: the
you: ok thank you
CS - Hazel: you welcome

[Max Levine]

Let me complain about Pinn a little, since there's not much negative to say about them. Their emails are totally impersonal. One time, I came close to sign my email: Pinnacle Sports Client. I understand they have some ready-made emails which allow them to save time and respond quickly but I did receive one specific email and I was still Mr. Pinnacle Sports Client. I should start my next email with: Dear Customer Service Department,...

Max

[Quarm]

Thats why they are the Nr.1, they dont waste time and money playing nice.
No girl names on live chat CS, no dear dear dear honeybunny with sugar on top player,
no phone numbers where you need to pay for agents, etc.

They have millions of customers by now prolly, they just dont need this shit.
And i gotta tell you - i like that, its honest. Cause someone sitting on an island 1000km away doesnt give a shit about a computer name.

[kdmfox]

Thats why they are the Nr.1, they dont waste time and money playing nice.
No girl names on live chat CS, no dear dear dear honeybunny with sugar on top player,
no phone numbers where you need to pay for agents, etc.

They have millions of customers by now prolly, they just dont need this shit.
And i gotta tell you - i like that, its honest. Cause someone sitting on an island 1000km away doesnt give a shit about a computer name.

Hahahahaha ... You're funny Quarm ... I think I see a future for you in their CS dept. ... Oh I forgot, they don't have one, not one you can talk to anyway.

[jjgold]

What fukkin idiots in these customer service departments, none of the have a clue what is going on.

All they know is their kids names and stuff like that.

[Quarm]

Everytime i sent an email to Pinny it got answered in max. 1 hour, no matter what daytime it was.
The answers are OK, i dont care if they adress me as "Pinnacle sports client". Mabye because thats what iam?

Everytime i requested a Neteller payout it was there in 5-20 mins, and my last payout was for around 6k. Not many books are offering this.

You guys prolly are frustrated gambling losers, who need some love from their bookie. No offense, but thats the way it seems to me.
They dont have their A+ for nothing.
And i say that because thats how it is, and they EARN it.
End of the story.

[SBR_John]

Let me complain about Pinn a little, since there's not much negative to say about them. Their emails are totally impersonal. -Max

I agree. they could improve a lot on their responses. They seem to be looking for a canned response instead of picking up the phone and calling their line desk or whatever...its frustrating at times.

[JoshW]

Let me complain about Pinn a little, since there's not much negative to say about them. Their emails are totally impersonal. One time, I came close to sign my email: Pinnacle Sports Client.

LMAO

I have bet God knows how much money with them and aside from understanding their lines and knowing I will get paid when I ask for it, tough to feel much of a personal connection to Pinnacle. But I think they sort of want that. :|

[natrass]

What fukkin idiots in these customer service departments, none of the have a clue what is going on.

All they know is their kids names and stuff like that.

That is hilarious jj ... next time I complain about something, Im going to nick that line and shoehorn it into the conversation.

[BuddyBear]

What's wrong with you guys...who cares how they address you as long as they have good lines and they pay. Jesus....Neteller withdraw was in my account in less than 5 minutes from them.

Hell, my studnets email me all the time with similar questions and I just copy and paste and rearrange the content of previous messages. Your talking about a A+ sportsbook with thousands of clients emailing them hourly what do you expect a love letter?

[bigboydan]

2 days after i asked this question, they finaly sent me the answer.


Bridgette - Customer Service
Sent : Thursday, October 27, 2005 1:54 PM
To : xxxxxxxx
Subject : Re: I HAVE A QUESTION REGARDING NBA LINE(CaseNumber-16654_2 )


Sir,

Our Helm staff advise the NBA opening night lines will be up the night before the games for sure.

You can check the site earlier as they may try to add these lines sooner.

Regards,

Customer Service Department
Pinnacle Sports


(CaseNumber-16654_2)
-----------------------------------------------------

Hi, I was wondering when you will be posting the NBA opening night odds for
the games of Nov. 1st


please advise

[Max Levine]

Bridgette - Customer Service
Sent : Thursday, October 27, 2005 1:54 PM
To : xxxxxxxx
Subject : Re: I HAVE A QUESTION REGARDING NBA LINE(CaseNumber-16654_2 )


Sir,

You obviously have connections there. I'm just a Pinnacle Sports Client... although I am a dear

Max

[bookie]

I found a half-time line that they forgot to take down. I bet ten dollars on it to see if it would go through, and then sent them a note explaining the problem. I got a stiff response back that my bet had been cancelled, and that I'd better not pull stuff like that again. They've got a lot figured out there, but the push-button CS is certainly a weak link in the chain as I'm sure they learned in their recent survey.

[kdmfox]

I found a half-time line that they forgot to take down. I bet ten dollars on it to see if it would go through, and then sent them a note explaining the problem. I got a stiff response back that my bet had been cancelled, and that I'd better not pull stuff like that again. They've got a lot figured out there, but the push-button CS is certainly a weak link in the chain as I'm sure they learned in their recent survey.

Hahahahaha ... They leave the line up and you tell them about it, and YOU'RE the BAD GUY.