[bubba]

been tryng to contact them for the last few hours with phone/live chat but cannot get a live person with either. i wanna ask about my neteller withdrawl requested yesterday when i can expect it but i guess this is expected from them

[koko]

If it has only been a day, I wouldn't worry. They can be slow at times.

Also, SIA's customer service has been MIA ever since their recent reload offer lead ended up crashing their site.

[hanco21]

Originally Posted by bubba

been tryng to contact them for the last few hours with phone/live chat but cannot get a live person with either. i wanna ask about my neteller withdrawl requested yesterday when i can expect it but i guess this is expected from them

x

[bubba]

yeah, i have made numerous withdrawls from them but its just poor customer service not to be able to get a hold of them even if they do pay

[pags11]

bubba,

I wouldn't mess around with these guys anymore...the list of slow pays continues to grow with them...

[patswin]

Their lines are good enough for me to keep playing there but their CS is pretty bad I think

[bubba]

now i cant even log in. anyone else having this problem?

[hanco21]

x

[hanco21]

Originally Posted by hanco21

Still have not got paid. Requested a withdrawal on Monday night and they still have not processed. I am done with these guys, you can't ever get a hold of customer service. There is absolutely no reason why it should take this long. They claim they have a long wait of payout but we all know thats BS.

x

[betplom]

There has been a number of threads with SIA as topic. I had withdrawal problems myself but was finally paid 3 weeks later via EFT. You're correct about poor customer service, on the phone it seems as though they don't have a clue!
CS at times may not be helpful, but they are not a scam book.
I'm sure you'll get paid.

[Bill Dozer]

We are currently reviewing many SIA complaints. The are clearly still off the tracks since last month's issues.

[rolemand]

FWIW I've had 3 payouts since 9/18 that were in my neteller account in less than a day each time.

[Mudcat]

FWIW, I requested a SIA payout today that hit my Neteller account in about 3 hours.

[sunnyblue88]

Asked for a cashout last Monday which is not my first cashout. They suddenly asked for my SSN for so called ''identity verification'' purpose. After complaining with them, they are willing to accept photo ID, utility bill, etc as an alternative. That's fine, and I sent them all the required documents on Oct 3rd. And confirmed with their live chat rep that documents have been received and forwarded to their accounts department for review. Today is Oct 12th. It has been 10 days and I still have not heard of anything back from their accounts department. I talked with their live chat rep a couple of times, and heard some different kinds of excuse , documents not received, huge backlog, documents goes to supervisor first then to accounts department.
10 days are not enough time for them to have my documents processed.

[hanco21]

x

[hanco21]

Originally Posted by Mudcat

FWIW, I requested a SIA payout today that hit my Neteller account in about 3 hours.

I

[gasper_lamarc]

To be honest I left SIA and started using heritagesports.com because of the poors CS and the slow website problems, but in retrospect i alwaysed used their swiftpay option and never was charged any fee for deposit or withdrawl, fairly fast withdrawl and none of these stupid rollover requirement that are so frustrating. I can see there site is headed downwards, but i have always had my money in my checking accoutn within approx. 4-5 business days.

[Dumb_lucK]

XxX

[hanco21]

Originally Posted by Dumb_lucK

Hey Hanco21,

I was the agent who spoke with you regarding this matter, and if memory serves me correctly, i told you that I reviewed the forums and checked into your claim.. and at the time I checked your status, your payment was already submitted..

Your statement about SIA telling you that they read this article and processed your withdrawal is very untrue, and at no point did I say that the SIA accounts department processed this payment due to your writings on this forum.

I read through these forums daily keeping myself informed with what is being said about SIA in general, I do not generally post as I am not here to promote or answer to queries regarding SIA, I check the forums with interests for myself as I use the information I gather here to further educate myself on how to better my own CS abilities for clients.

After reading your comment I felt the need to respond, perhaps they'll release me of my duties for it.. but that's the breaks..

Dumb_Luck!

x

[pags11]

SIA blows...

[bubba]

so i had trouble logging in all day yesterday. i finally get through last night & they tell me my account is closed!!!. im like i didnt want it closed and they reopend it. i had a lot of cash still in there. i dont know if this was them wanting to close me out cause i am a ifetime winner or someone preteneded to be me and tryed to steal my balance in there. weird!!! should i be nervous? but my account is now up & running

[donnyguru]

Originally Posted by sunnyblue88

Asked for a cashout last Monday which is not my first cashout. They suddenly asked for my SSN for so called ''identity verification'' purpose. After complaining with them, they are willing to accept photo ID, utility bill, etc as an alternative. That's fine, and I sent them all the required documents on Oct 3rd. And confirmed with their live chat rep that documents have been received and forwarded to their accounts department for review. Today is Oct 12th. It has been 10 days and I still have not heard of anything back from their accounts department. I talked with their live chat rep a couple of times, and heard some different kinds of excuse , documents not received, huge backlog, documents goes to supervisor first then to accounts department.
10 days are not enough time for them to have my documents processed.

This was my exact experience with SIA........in 2002. They pull this stunt when you cross the line into profitability. But they (apparently) always pay. Pull all of your money and don't look back. There are other good dog books (Bowmans).

[Sam Odom]

IMHO, they were getting their act together compared to what they were 5yrs ago. I made a lot of $$ scalping there over the last 2.5 yrs. NOW, I have no money (maybe 20.00) with them.

"The times they are a-changing"

[jjgold]

A book good only for guys betting $20 and below

[BetByInternet]

Just another great forum advertiser gone corrupt... that's it.

[wpet99]

Neteller seems to be a reliable option here

[pags11]

what happened with this guy?...