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Pointbet management response to News wire
Pointbet management has asked that we post this update. .
"Hi Bill,
About the last information which SBR note about Pointbet from members :
8/22/2005 3:09:00 PM
SBR Bill Dozer reports: Pointbet (SBR rating D+) frozen-account complaint (reported 8/14/2005) resolved. Pointbet attributes the problem to difficulties with AOL email and has provided a record of emails sent to the player. Bettors continue to complain about the changes the book is employing, saying that communicating with customer service has become very difficult. Pointbet’s live chat is not functioning and Pointbet’s homepage is now a login page that only offers an email address. American sports bettors no longer appear to be a priority for Pointbet. Players with questions are being told to call back at 11 pm for customer service. A clerk told SBR that Pointbet is updating its system and that players looking to sign up should return in one month. It is unclear if Asian players are also experiencing a lower level of service.
For this moment, everyone who want to communicating with the Customer services Dept. can go to the livechat support at the Pointbet homepage, email and internal message at Pointbet account. The most effective is through the Internal message at the Pointbet account inside.
Pointbet livechat is working properly to be a help support for Pointbet members and there are no problem with the livechat function. We always have this function to help our members.
And about the email, Customer services always make respond to member's email with the longest delayed respond about 20 - 30 minutes. And if there are no respond that's must be a problem accrue between the Pointbet mail server and the members email provider. Like AOL email, we have some user who send an email with this email provider and we received it, but when we respond them, the members never received our email, so members think that we are not respond their email.
Pointbet's homepage now already back to normal, yes on August 1 until 30 August 2005, only Pointbet's member can see the Pointbet inside. But now everything is work properly, everyone who want to check first about the Pointbet inside,can see it first without registered. But off course there are some menu which just allowed for members.
And also at the same period August 1 until 30 August 2005, Pointbet didn't open the site for new register because at that time Pointbet should manage an upgrade database and system so we didn't accept a new members at that time, but everything is back to normal again after the maintain have done.
And about the "Player with question are being told to call back again at 11pm for customer services" it's absolutely not correct, because every customer who have question just can go to the customer services Dept. so if there are no customer services so they wouldn't be anyone who told the members to call again at 11pm. who can said to the customer to back at 11pm if there are no customer services whereas just the customer services Dept. can have connection to the members.
And Pointbet never make this sentence to members who need a help from Pointbet. Because if we got a livechat connection, email or internal message through their Pointbet account then we will help the members to investigate about there problem or question immediately"
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